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  • 1.
    Abdul Hamid, Kamila
    Linnaeus University, Faculty of Technology, Department of Informatics.
    Gränssnittets betydelse i främjandet av kognitiv bearbetning: En undersökning om praktisk utnyttjande av designprinciper i skapandet av webbgränssnitt2013Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [sv]

    Många webbgränssnitt idag misslyckas med att möta användarnas behov och blir därför bristfälliga gällande användarvänligheten. Detta leder till att användarna begår stora misstag och anstränger sig vid användningen av webbaserade system. Visuell design och struktur i ett gränssnitt spelar en stor roll i hur användarna förstår sig på och tolkar ett gränssnitt då de avser hur olika beteenden och information kommuniceras till användarna. I denna studie undersöks hur visuell design, struktur och användbarhet i ett gränssnitt underlättar användarnas kognitiva bearbetning av information vid utförande av komplexa uppgifter. Studien har utförts genom ett uppdrag för Ahltorpmedia AB, som skapar lösningar för bl.a. webbplatser, webbaserade system och e-handel. Uppdraget har varit att förbättra en av deras egen utvecklade tjänst Nuhet som är bristfällig gällande områdena ovan.

     

    Först har en heuristisk utvärdering av Nuhets befintliga gränssnitt samt sju intervjuer med tjänstens befintliga- och potentiella användare inom huvudområdena visuell design, struktur och kognitiv bearbetning av information gjorts. Resultaten från intervjuerna och utvärderingen har använts för att bilda en persona varefter fokusområden för prototyparbetet har skapats. Sedan har en prototyp på Nuhets nya utseende och en ny funktionalitet skapats. Designprinciper för användbarhet samt gestaltlagar har nyttjats i skapandet av Nuhets nya gränssnitt.

     

    Utifrån de metoder som har genomförts i detta examensarbete har det framkommit att det beror på flera faktorer gällande hur användarnas kognitiva bearbetning av information underlättas med hjälp av visuell design, struktur och användarvänlighet. Dessa är då en bra struktur, gruppering och organisering av innehåll i ett gränssnitt. Dessutom är det tydliga kontraster, bra färgval och standardisering som underlättar den. 

  • 2.
    Abdulrazak Kadhim, Duaa
    Linnaeus University, Faculty of Technology, Department of Informatics.
    Improving Electronic Health Records for Non-Swedish Speaking Refugees: A Qualitative Case Study2018Independent thesis Advanced level (degree of Master (One Year)), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    Abstract

    Information and communication technology is used in healthcare in Sweden to improve health quality. Electronic Health Records are one of the technologies in healthcare which can increase a patient’s involvement in his/her healthcare and decision-making related to it. The patient can discuss the treatments, analyses and medical information stored in Electronic Health Records. The aim in this study is to investigate how the Electronics Health Records can be improved to motivate refugees in Sweden who cannot speak Swedish. This research is a qualitative interpretive case study. The methods used in this study are observation and interviews. Thematic analysis was used for data analysis. The findings show that refugees don’t receive information or instructions about how to use electronic health records properly. The language is the biggest hurdle to use electronic health records for refugee patients without knowing Swedish language. The findings further show that the electronic health records can be improved by adding sound or translated medical information in the diagnosis part of the electronic health record. This research might contribute to the healthcare process of any country in the world which has refugees and they use electronic health records.

     

  • 3.
    Ackrell, Simon
    et al.
    Linnaeus University, Faculty of Technology, Department of Informatics.
    Landelius, Mathias
    Linnaeus University, Faculty of Technology, Department of Informatics.
    Molnbaserade affärssystem: Viktiga aspekter vid övergång till molnet2013Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [sv]

    Det saknades teori kring vilka aspekter som var viktiga för potentiella kunder att väga in i ett beslut om övergång till molnbaserade affärssystem. I undersökningen har vi samlat tidigare forskning kring molntjänster generellt och sedan jämfört den med empiri från respondenter med erfarenhet av molnbaserade affärssystem. På så sätt har vi försökt koppla tidigare forskning och undersökt huruvida den är applicerbar på vår studie. Vi kom fram till att det framförallt är aspekter rörande säkerhet, ekonomi och affärsstrategi som kunder bör vara medvetna om när de planerar en övergång till molnbaserade affärssystem. Rörande säkerhet fann vi att det är viktigt att tänka på hur den fysiska lagringen sker och säkerhetsrutiner kring vem som handhar data och hur den säkerhetskopieras samt vem som äger datan. Ekonomiskt kan beslutet om en övergång påverkas av molntjänsters olika prismodeller, hur kostnader skiljer sig mot lokalt installerade system samt potentiellt dolda kostnader. Slutligen kan det affärsstrategiskt finnas avgörande aspekter i hur system interagerar med varandra, hur anpassad en tjänst är till mobila enheter samt att molntjänster enkelt kan skalas upp i storlek vid behov.

  • 4.
    Adamou, Sofia
    et al.
    Linnaeus University, Faculty of Technology, Department of Informatics.
    Ntoka, Lamprini
    Linnaeus University, Faculty of Technology, Department of Informatics.
    The impact of Digital Technologies on Academic Libraries: a study in Greece2017Independent thesis Advanced level (degree of Master (Two Years)), 80 credits / 120 HE creditsStudent thesis
    Abstract [en]

    Purpose: This study explores both library users’ and librarians’ experiences, benefits, and challenges depending on the implementation of digital technologies in academic libraries. The research has been taken place in two Greek academic libraries; In the Panteion University Library and in the Central Library of T.E.I. of Athens.Approach: Two research questions were developed for this research to be conducted and a sample size of 55 respondents (39 library users and 16 librarians) of the Panteion University Library and Central Library of T.E.I. of Athens, was evaluated.Findings: From the findings of the study, it was concluded that the general perception of both library users and librarians towards digital material and E-resources and services of the Panteion University Library and Central Library of T.E.I. of Athens, is satisfactory. Library users were satisfied with the convenience of digital material, the availability of E-resources provided by both academic libraries such as World Wide Web, WIFI, and online databases. They were not satisfied with library technology (i.e., computers) and library staff. Besides, results showed that services such as e-mail and Open Public Access Catalogue were used more often. Librarians were less satisfied with the digital library system, the limited personnel, and the financial funds for academic libraries in general.Implication: The results of this research have implications in the stakeholders of an academic library including the institutional management, the library administration, the librarians, the library users, the researchers, the community at large, and others.Value: This paper identifies critical issues related to the utilization of digital technologies and digital material; their benefits and challenges faced by librarians and library users as well as their effective operation from academic libraries in this information age.

  • 5.
    Adamsson, Stina
    Linnaeus University, Faculty of Technology, Department of Informatics.
    Kommunikationskanaler vid intern nyhetsspridning: En fallstudie om hur kommunikationskanaler påverkar den upplevda kommunikationseffektiviteten vid nyhetsspridning2019Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    Communication is an important function within organizations and the ways of communicating have developed rapidly due to technological development, which can make it difficult to know which communication channel that is best to use in different situations. This report is based on a case study were the perceived communication efficiency tended to vary depending on which communication channel that was used. Previous research shows how the choice of communication channels can affect the communication efficiency, however, it does not show this from the perspective of news as an information type. Therefore, it was considered interesting to study how different communication channels affect the communication efficiency in terms of news distribution.

     

    The aim of this study was to illustrate and describe how communication channels affect the perceived communication efficiency when the information that is transferred consists of news. To achieve this, the following research question would be answered:

     

    • What advantages and disadvantages do employees experience with communication channels regarding the communication efficiency for news distribution in a large national company?

     

    Theories that have been applied in the study are Media Richness Theory and Osgood and Schramms circular communication model. Theories have been used to explain how news distribution takes place in the case company and to illustrate and possibly explain the problems that the company experience with news distribution.

     

    Data was collected by applying a qualitative method in which semi-structured interviews have been used. The result shows that respondents experience both advantages and disadvantages with all the communication channels and that the perceived communication efficiency tended to vary depending on which kind of news. When the result was set against the research question and the theoretical framework, advantages and disadvantages that were experienced, turned out to be depending on if the news were routine or non-routine and how it was matched with a rich or poor communication channel, which Media Richness Theory also declare. 

     

    The conclusion of this study shows that news distribution through face to face and telephone enables direct interaction and transmission of emotions, however, emotions are not transmitted as well through telephone as face to face. The many signals can also be experienced as overwhelmingly. E-mail, intranet and signboard are effective in terms of time and are not as depending on time and space. In addition, the possibility of direct interaction and transmission of feelings is limited. The result indicates that advantages and disadvantages with the communication channels seems to be linked to whether the channel is perceived as suitable to transfer different kinds of news. Rich communication channels are perceived to be effective for transmitting non-routine news and poor channels are perceived to be effective for transmitting routine news.

  • 6.
    Adappan Ramu, Sasikala
    et al.
    Linnaeus University, Faculty of Technology, Department of Informatics.
    Narasingam Kuppusamy, Venkatesh
    Linnaeus University, Faculty of Technology, Department of Informatics.
    Exploring knowledge sharing in the Requirement Engineering phase of globally distributed Information Systems development: Perceived challenges and suggestions for improvement2016Independent thesis Advanced level (degree of Master (One Year)), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    The Master thesis explores the knowledge sharing that takes place during the requirement engineering phase of globally distributed information systems development. In recent years, due to globalization, information systems development activities have become increasingly distributed across different geographical locations. Requirement engineering is an important and knowledge intensive phase in the development of information systems. Requirement engineering is the process of identifying, analyzing, documenting, validating and managing the requirements of a system. Effective and efficient knowledge sharing during the requirement engineering is vital for the successful development of information systems. However, the global distribution of the stakeholders has affected knowledge sharing during requirement engineering in various ways making it more challenging.

     

    Drawing on the theories of knowledge sharing within the field of information systems, this interpretive research study aims at exploring stakeholders’ perceptions about the challenges met during the knowledge sharing in requirement engineering phase of globally distributed information systems development projects. More specifically, this Master thesis explores the perceived challenges and generates a list of suggestions to overcome the challenges by conducting qualitative semi-structured interviews among the key stakeholders, both customers and business analysts.

     

    The findings indicate that the knowledge sharing is influenced by challenges such as cultural differences, language barriers, communication issues, coordination issues arising from multiple stakeholders, time difference and difficulty in sharing tacit knowledge in the globally distributed settings. Participants’ suggestions for overcoming these challenges include cultural trainings, kick off meetings, language trainings, use of translator, face-to-face communication and interaction, video conferencing, scheduling important meetings in the common suitable timings, identification of the main stakeholders, having a mediator and making close observations with face-to-face interactions.

     

     

    Keywords:  Information Systems, Information Systems Development, Requirement Engineering, Knowledge Sharing, Global Distribution, Outsourcing

     

     

  • 7.
    Adebayo, Stephen
    Linnaeus University, Faculty of Technology, Department of Informatics.
    Perceived impacts of Cloud Computing adoption on the role of an IT department of a higher institution in a developing country.2019Independent thesis Advanced level (degree of Master (One Year)), 40 credits / 60 HE creditsStudent thesis
    Abstract [en]

    Cloud computing popularity has continued to be on the increase side, and it has been significant contributory factor to the of 24/7 365 days business culture of the digital 21st century where data and data centers are accessed via the internet through any connected device, anytime and from anywhere. Higher Education Institutions (HEI) or Tertiary Education Institution (TEI) are also among organisations, medium and large, that are tapping into this trend by gradually adopting this technology to reduce their high budgets in the prevailing face of financial shortage. This has particularly made the technology attractive to TEI in developing countries, and more of them are adopting the services being offered by cloud computing. The adoption of this technology however, affects the way and manner by which IT services are being delivered traditionally by the TEI IT or ICT departments. The objective of this study therefore, is to explore the adoption of this phenomenal technology and its impact on the role of traditional IT department in one of the tertiary education institution in the South Western part of Nigeria. The TOE framework adoption model was used to explore the adoption factors, and interviews conducted within the ICT department of the institution as part of the empirical findings process. In contrary to popular belief, no member of the IT staff has lost his or her job yet based on the adoption despite the impact on the skills and culture in service delivery of the department. IT staffs were encouraged to adapt to the change as quickly as possible with trainings given, and the ICT, thus the HEI have value added as most of the services are now available on a 24-hour basis to users, even while off campus and far remote, a dream very difficult and near impossible in the days of full traditional IT services delivery.

  • 8.
    Adetayo-odepidan, Mojeed
    Linnaeus University, Faculty of Technology, Department of Informatics.
    Electronic Health Record Systems: A study of privacy in the region Kronoberg of Sweden2016Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesis
    Abstract [en]

    This study gives a brief description of paper-based record and the adoption of ICT, which brought the introduction of Electronic Health Record System (EHRS) in Sweden, the challenges facing EHR in the health care sector around the world and what immigrants and newcomers who just arrived in Sweden knows about the privacy,  rights and the policies that protect their privacy and data system, these could cause them not having enough confidence in electronic health record system, they could also be worried about their information been exposed or disclosed by their healthcare providers, this call for the confidentiality, security and privacy of EHR System. The aim of this study is to explore immigrants and newcomers as users of electronic health record system by setting interview questions and focus group to help the researcher to understand their knowledge of what they know about the privacy of EHRS and what they know about the policies health care providers follow to protect patient’s privacy and data. It is very important for them to know their rights and the rights that protect their privacy and data from been shared or disclosed.

     

    The study also talked about the existing implications facing EHRs, comparison of both systems was shown in table 1 of this study. The necessity for a proper protection of patient data was discussed and recommendation was made towards having a great and a working electronic health record system. 

  • 9.
    Afyounian, Ebrahim
    Linnaeus University, Faculty of Technology, Department of Informatics.
    Information and Communication Technologies in Support of Remembering: A Postphenomenological Study2014Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesis
    Abstract [en]

    This thesis aimed to study the everyday use of ICT-enabled memory aids in order to understand and to describe the technological mediations that are brought by them (i.e. how they shape/mediate experiences and actions of their users). To do this, a post-phenomenological approach was appropriated. Postphenomenology is a modified, hybrid phenomenology that tries to overcome the limitations of phenomenology. As for theoretical framework, ‘Technological Mediation’ was adopted to conduct the study. Technological Mediation as a theory provides concepts suitable for explorations of the phenomenon of human-technology relation.

    It was believed that this specific choice of approach and theoretical framework would provide a new way of exploring the use of concrete technologies in everyday life of human beings and the implications that this use might have on humans’ lives. The study was conducted in the city of Växjö, Sweden. Data was collected by conducting twelve face-to-face semi-structured interviews. Collected data was, then, analyzed by applying the concepts within the theoretical framework – Technological Mediation - to them.

    The results of this study provided a list of ICT-enabled devices and services that participants were using in their everyday life in order to support their memory such as: calendars, alarms, notes, bookmarks, etc. Furthermore, this study resulted in a detailed description of how these devices and services shaped/mediated the experiences and the actions of their users. 

  • 10.
    Agiorgitis, Georgios
    Linnaeus University, Faculty of Technology, Department of Informatics.
    ICTs use in the public Greek Primary Schools: the teachers' experiences2017Independent thesis Advanced level (degree of Master (Two Years)), 80 credits / 120 HE creditsStudent thesis
    Abstract [en]

    Education is a sector that has the potential to become a critical area of action for the full exploitation of ICT. Educational systems of developed and developing countries have an ever-increasing tendency to apply ICT to education, in an attempt to prepare their students for the future's society. This thesis attempted to explore what kind of ICT is used in the Greek Primary Schools and develop an understanding on the relationship between the ICT and the teachers. The philosophical background is post-phenomenology and the methods chosen for collecting data for this research are policy document analysis and interviews. The empirical findings show that various ICT are being used in the classrooms of the Greek Primary Schools,  others widely and others occasionally. The research compares the legal framework revolving around ICT in Primary Schools in Greece, with the teachers' own experiences and shows that the guidelines suggested by the Greek Ministry of Education cannot be followed easily, due to economical and pedagogical reasons. It also investigates the ICT's effects on the teachers and the students through the teachers' own words and perceptions. The effects are mostly positive, there are mentioned however, some negative ones to take into consideration. Finally, the research presents a number of sectors where the participant teachers suggested there is room for improvement. By comparing the legal framework with the situation in the Primary Schools, this research adds a new perspective to the previous literature. The findings show that the current situation can be improved and the teachers' statements may trigger further research.

  • 11.
    Agiorgitis, Georgios
    et al.
    Linnaeus University, Faculty of Technology, Department of Informatics.
    Bennani, Mohamed
    Linnaeus University, Faculty of Technology, Department of Informatics.
    Drakoularakos, Mixalis
    Linnaeus University, Faculty of Technology, Department of Informatics.
    McConnon, Paul John
    Linnaeus University, Faculty of Technology, Department of Informatics.
    Digital Wall: The University’s learning and information space2017Student paper other, 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    A North American university is engaged in a large transformation project involving the wholeorganisation. Students, Lecturers, departments and additional questions from the shared leadership team are engaging in defining the services offered, in particular from the university library and its associated sub-services. It is an exciting time for the University as it seeks to not only define its services but also how these can be created and consumed.There are many aspects to this re-organisation and many items to be addressed. In this report,we look at the current situation at the University, as well as taking into account the aspirations of the stakeholders. We start by drawing out a Rich Picture, part of Soft System Methodology (SSM) (Checkland, 1981) which we use in order to spot opportunities that are available for further exploration. Much of the information that we use comes from material supplied by the University itself as well as interviews with the Head of Library services and Head of Library IT. We look indepth at how SSM assists in this process of evaluation through its focus on participation and how it may assist us to understand the many different perspectives collected in our research. SSM consequently assists in defining problems with solutions to any areas that have drawn our attention. Following the evaluation of collected data, discussions and our own observations, we identify that a digital wall that is being proposed for the redesigned library presents an opportunity to explore possibilities for exploitation of this technology. Further research on other digital walls such as Brisbane’s Cube (Abdi et al, 2014), and Auraria Library’s Discovery Wall(Burch, 2016) shows some of the uses that these walls have been put to and how the Institutions use them. We then use a number of models to evaluate the data that we collected on digital walls and from the North American University and analyse it in order to inform our thinking. These models can be used independently or collectively to evaluate data from different perspectives. As such we were able to look at problems and solutions from the perspective of many of the actors involved in shaping the future library services. These models and results are discussed in the report. Finally, we take our results and make a number of proposals for the North American University digital wall along with the relevant justifications at the end of this report.

  • 12.
    Ahlander, Victoria
    et al.
    Linnaeus University, Faculty of Technology, Department of Informatics.
    Jonas, Jensen
    Linnaeus University, Faculty of Technology, Department of Informatics.
    Utbildning vid systemimplementering: Väsentliga faktorer att ta hänsyn till2015Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [sv]

    Utbildning i samband med systemimplementering är enligt tidigare forskning ett viktigt men åsidosatt ämne som behöver studeras mer i detalj. Den här uppsatsen undersöker vilka faktorer som är väsentliga vid en utbildningssituation i samband med införandet av ett nytt system i en kommunal organisation. Studien belyser faktorer som uppkommit i insamlingen av empiri samt de faktorer som framkommit från tidigare forskning och teoretisk bakgrund. Idag finns det ingen standardiserad modell för hur en användarutbildning bör se ut. Således presenteras de viktigaste faktorerna som ger en indikation på hur en utbildning påverkar implementeringsresultat och hur en bra användarutbildning bör se ut.

  • 13.
    Ahlgren, Wilmer
    et al.
    Linnaeus University, Faculty of Technology, Department of Informatics.
    Johansson, Henrik
    Linnaeus University, Faculty of Technology, Department of Informatics.
    Sociala interaktioner i video-slots: En kvalitativ studie om intresset för sociala interaktioner i video-slots och hur det kan utformas för att skapa en bra spelupplevelse samt om det kan bidra till en sundare spelstil2019Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    The purpose of this study has been to investigate whether there is an interest in social interactions in video-slots and how that can be designed to give users a good user experience. Online casino is the form of gaming that has increased most in popularity in Sweden in recent years and the video-slots gametype are growing the most. Previous studies shows that there is a driving force to do things together and that strengthens and enriches experiences. Studies on social interactions in online games clearly shows that enjoyment is an important element for playing. The purpose is also to investigate if social interactions in video-slots can provide a healthier game for people who have gambling problems. 

    Video-slots is a hedonic motivation system (HMS) and is used to give the user pleasure and joy in a system. The theory on which the study is based on is HMSAM, which is an HMS specific model that has been used to create an understanding of perceived ease of use, perceived usefulness, joy, control and curiosity, which can affect internal motivation. Internal motivation is needed for users to be able to deepen and continue to use an HMS-system.

    The study has a qualitative approach and qualitative semi-structured interviews have been used in the collection of empirical data. The focus has been on the users' experiences, their motivations, driving forces, control and desires regarding social interactions in the playing of video-slots.The questions in the interviews are based on HMSAM, but also on the basis of the Octalysis gamification framework. The results from the data collection were analyzed on the basis of the categories and patterns that were created. The analysis showed a great motivation to play video-slots online together and that it would enhance their gaming experience. Even though it had simplified their gaming sessions and higher community when the majority of the informants already played video-slots today together, but with their own constructed methods. The analysis also showed that the informants play primarily for the pleasure and excitement. Based on the data from the interviews, design proposals were made, in support of the gamification framework. The design proposals resulted in six graphical interface sketches with functions that were considered to create a good user experience.

  • 14.
    Ahlstrand, Marcus
    Linnaeus University, Faculty of Technology, Department of Informatics.
    Interaktion med en digital tjänst: En kvalitativ studie om hur god interaktion för en samhällstjänst kan utformas för medborgare2019Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    In modern society, our interaction with services is continuous and offers opportunities for a richer everyday life. One example is that state agencies provide their services digitally to simplify and improve community services to citizens. At the same time, interaction with digital services poses a challenge for users. These challenges can be the reason why users of the Swedish Consumer Agency’s service Budgetkalkylen expressed opportunities for improvement. In this thesis, usefulness, usability and cognitive load is used to examine the interaction between users and the service Budgetkalkylen. This is to contribute with proposals for improvement concerning usefulness, usability and cognitive load. The theory describes how the cognitive load on our working memory affects the constituents of the usability of a system. Usability, which is important when interplay with a product is of concern, form together with utility the products usefulness. The usefulness of a system is the reason why a product is used to achieve goals. To investigate this, a study with a qualitative approach has been conducted containing interviews and user testing. The data collection was carried out with students who had no prior experience with the service. The result shows that parts of the interaction that constituted high cognitive load reduced the usability of the service. Splitting up the tasks and information in smaller steps, giving more clear instructions and adapting the instructional design to the users level of knowledge is considered to reduce the cognitive load. The utility was expressed as a means to create a holistic view of their finances. Some wanted more proactivity through being able to set up saving goals and some wanted to use it more reactively. Literature describing that cognitive load affects usability was supported by this study. The method of examining the cognitive load to find definices in the interaction was also supported. 

  • 15.
    Ahmed, Salah Uddin
    et al.
    University of South-Eastern Norway, Norway.
    Dalipi, Fisnik
    University of South-Eastern Norway, Norway.
    Ferati, Mexhid
    Linnaeus University, Faculty of Technology, Department of Informatics.
    Plugin: a Crowdsourcing Mobile App for Easy Discovery of Public Charging Outlets2019In: HCI International 2019: Posters. HCII 2019 / [ed] Stephanidis C., Springer, 2019, Vol. 1034, p. 323-329Conference paper (Refereed)
    Abstract [en]

    Nowadays, the growth of mobile apps is so fast and viral; they have the potential of transforming our everyday lives by creating huge opportunities to individuals and businesses. This translates into a growing demand for developing such apps, which need to be easy to learn and use. In this paper, we conduct an evaluation of an android mobile app, which we designed and developed to find and register power outlets in public spaces. Our evaluation of the prototype consisted of two stages. First, we provided the users with two tasks, with an additional option to indicate their perception of how easy it was to complete these tasks. Second, upon completing both tasks and offering their comments, participants were asked to take the SUS (System Usability Scores) questionnaire. The results of the evaluation indicate that the app usability and learnability is acceptable despite being a prototype. The findings and participants’ comments give us a direction on how this app can be improved in the future.

  • 16.
    Aidemark, Jan
    Linnaeus University, Faculty of Technology, Department of Informatics.
    Knowledge triangle pedagogy: a global software development project connecting university-company-students2016In: Innovative technologies and didactics in teaching / [ed] Wladimir bodrow, Yury Rogozov, Berlin: Conference Print , 2016, p. 11-18Conference paper (Refereed)
    Abstract [en]

    This paper presents the experiences of setting up a knowledge triangle project in the software development field as an approach to teaching in the area of information systems and information technologies. The case includes an international dimension of the IT industry as it interconnects several countries. The cooperation between company and university is a pedagogical tool for creating an educational situation which conveys motivation and broad perspectives to the student. However, this brings in a number of problems and a generally higher level of complexity. This paper explores a case that illustrates the complexities and presents a generic model of a setup for a knowledge-triangle-based educational situation. Its model adopts an increasingly important aspect of IT education, namely how to prepare students for the globalized nature of the IT industry. The final discussion focuses on issues concerning the use of knowledge triangle thinking, including complexity, measurements, pedagogy and organization.

  • 17.
    Aidemark, Jan
    et al.
    Linnaeus University, Faculty of Technology, Department of Informatics.
    Askenäs, Linda
    Linnaeus University, Faculty of Technology, Department of Informatics.
    Flexible Self-Care Solution Portfolio: Adaptive Support for Patient Centered Heart Failure Care2016In: International Conference on Enterprise Information Systems/International Conference on Project Management/International Conference on Health and Social Care Information Systems and Technologies, CENTERIS/ProjMAN / HCist 2016 / [ed] Varajao, JEQ; CruzCunha, MM; Martinho, R; Rijo, R; BjornAndersen, N; Turner, R; Alves, D, Elsevier, 2016, p. 215-220Conference paper (Refereed)
    Abstract [en]

    Development of support systems in the area of e-health have different set of conditions that makes it more difficult than in other context of IS/IT use. In this research we explore a development case and look at the development process and the outcomes in terms of solutions. The research concerns the area of heart failure and how patients could be more successful with self-care. The outcome from the project was the creation of a portfolio of solutions, which was a combination of technical and process solutions. The outcome draws the attention to the need of flexible solutions and cater to the diversity of the patients and their personal situations. In the concluding discussion a set of design dimensions are presenting, representing difficult trade-offs that needs to be handled during the design process. (C) 2016 The Authors. Published by Elsevier B.V.

  • 18.
    Aidemark, Jan
    et al.
    Linnaeus University, Faculty of Technology, Department of Informatics.
    Askenäs, Linda
    Linnaeus University, Faculty of Technology, Department of Informatics.
    Motivation for adopting fall prevention measures: a literature review searching for technology acceptance factors2018In: CENTERIS 2018 - International Conference on ENTERprise Information Systems / ProjMAN 2018 - International Conference on Project MANagement / HCist 2018 - International Conference on Health and Social Care Information Systems and Technologies / [ed] João Eduardo Quintela Varajão, Maria Manuela Cruz-Cunha, Ricardo Martinho, Rui Rijo, Dulce Domingos, Emanuel Peres, Nederland: Elsevier, 2018, Vol. 138, p. 3-11Conference paper (Refereed)
    Abstract [en]

    This paper presents a literature review of motivating factors for taking part in fall prevention activities among the elderly. The research aim is to improve the design and development of IT-based fall prevention programs for a deeper understanding of what motivates users to take part in such programs. Making fall prevention IT-based might improve the situation but might also become an obstacle in itself. To better ground this design process, a review is made of current efforts of fall prevention and of understanding motives for participation in fall prevention programs. As a result, we present a set of driving forces for the elderly to participate in fall prevention and discuss these in the context of technology acceptance theory, giving outlines for a model of motivating factors for them to use IT-based fall preventions systems. The results show a general direction of motivational efforts used in fall prevention to consist of some form of personalization strategy where, e.g., personal goals and conditions are used to adapt prevention measures to the individual.

  • 19.
    Aidemark, Jan
    et al.
    Linnaeus University, Faculty of Technology, Department of Informatics.
    Askenäs, Linda
    Linnaeus University, Faculty of Technology, Department of Informatics.
    Taking Adaptable Co-design Action: Flexible Learning Between Health Experts, End-Users and Technology Experts in the Early Stage of eHealth Design2019In: eTELEMED 2019: The Eleventh International Conference on eHealth, Telemedicine, and Social Medicine / [ed] Yoshitoshi Murata and Oliver Heinze, International Academy, Research and Industry Association (IARIA), 2019, p. 90-95Conference paper (Refereed)
    Abstract [en]

    Co-design, as a way of integrating users’perspectives and technical possibilities, has been subject to amultitude of interpretations. To facilitate the development ofpatient-empowerment services, co-design is a central approachneeded to ensure high acceptance among users. In thisresearch, we offer a flexible co-design approach by building onadaptive and continuous planning based on sets of co-designactions directed towards participants’ mutual learning. Theresearch is based on the experiences of a co-design processwithin the area of eHealth, specifically the fall prevention area,as a special case of self-training systems and self-managementsystems. The project team comprises a variety of membergroups, including the elderly, technical developers, businessdevelopers, methods experts and project management. The keysuccess factor was identified among the persons of the differentgroups as achieving possibilities for learning. To make learningprocesses requires adaptability and flexibility in interactingdifferent planning actions in order to balance both the need fortechnology development and the understanding of users’needs.

  • 20.
    Aidemark, Jan
    et al.
    Linnaeus University, Faculty of Technology, Department of Informatics.
    Askenäs, Linda
    Linnaeus University, Faculty of Technology, Department of Informatics.
    The Creation of Users: A Learning Experience in Information System Development2018In: International Journal of E-Health and Medical Communications (IJEHMC), ISSN 1947-315X, E-ISSN 1947-3168, Vol. 9, no 2, p. 74-88, article id 5Article in journal (Refereed)
    Abstract [en]

    The purpose of this article is to provide a better understanding of an information systems development process from a learning theory perspective. The authors wish to investigate how learning concepts can improve the practice of developing such systems. They look closer at the activities and outcomes of a development project with the focus on the user side and how these can be understood using different theories from the field of learning. The purpose of the case project was to ensure that the intended users of the systems (in this case, heart failure patients) should be able to influence the choices made during the project so that the implemented system would benefit the whole group of patients. During this process, it became apparent that the users themselves developed and changed a great deal. In this research, the authors therefore wish to investigate the learning and change mechanism that came into play through the designed participative ISD process. As a result, they suggest that a learning mechanism should be planned for in any ISD process, regardless of what methodology is applied.

  • 21.
    Aidemark, Jan
    et al.
    Linnaeus University, Faculty of Technology, Department of Informatics.
    Askenäs, Linda
    Linnaeus University, Faculty of Technology, Department of Informatics.
    Understanding user learning in its development: application of illeris’s learning model2017In: Proceedings of the 10th IADIS International Conference Information Systems 2017 Budapest, Hungary, 10-12 April, 2017 / [ed] Miguel Baptista Nunes, Pedro Isaías and Philip Powell, IADIS Press, 2017, p. 77-84Conference paper (Refereed)
    Abstract [en]

    This paper investigates a learning model for its capabilities to improve the understanding of user learning during information systems design (ISD). We wish to explore the role of the ISD process as a learning process. Today, organizational design and development increasingly circulate around notions like ?organizational learning” and ?organizational knowledge creation” or is, in the general direction of organization, in a constant process of change. An information system could be the driver for new organizational routines or new produces, or the necessary component for realizing a new business strategy. The possible role of the information system might then be as a force for change or an obstacle, by the way it is used during its life time. Here we look at the development of the systems and how this process must reflect a high level of adaptation, learning and change in the user community. To add to the knowledge of ISD as a learning system we read a co-design-driven ISD case through the theory lens of Illeris (2007). We discuss the possibilities of designing an ISD process based on this learning theory and of creating users as well as an information system.

  • 22.
    Aidemark, Jan
    et al.
    Linnaeus University, Faculty of Technology, Department of Informatics. DISA.
    Askenäs, Linda
    Linnaeus University, Faculty of Technology, Department of Informatics. DISA.
    Eberhagen, Niclas
    Linnaeus University, Faculty of Technology, Department of Informatics. DISA.
    Integrating Technology, business, user and organizational perspectives in eHealth service development2017In: 8th International Conference on  Internet Technologies & Society 2017 / [ed] Edited by Piet Kommers, Tomayess Issa, Pedro Isaías and Ana Hol, IADIS Press, 2017, p. 175-179Conference paper (Refereed)
    Abstract [en]

    The quest for user friendly systems that fit into an organizational reality and yet stay competitive on a very crowded marketplace is a challenge. This report covers the setup of an eHealth project that faces challenges in all these areas, not least in the intersections between them. We discuss these challenges in the context of a research and development project, FRONT-VL, which is in its start-up phase, giving samples of problems and opportunities. The purpose of the paper is to problematize eHealth development and to provide initial insight into the planning and conduct of such projects.

  • 23.
    Aidemark, Jan
    et al.
    Linnaeus University, Faculty of Technology, Department of Informatics.
    Askenäs, Linda
    Linnaeus University, Faculty of Technology, Department of Informatics.
    Mårtensson, Jan
    Jönköping University.
    Strömberg, Anna
    Linköping University.
    Challenges for Heart Failure Patients’ Self-Care Systems: Analysis of Patients’ Needs2014In: Centeris 2014 - Conference on Enterprise Information Systems / Projman 2014 - International Conference on Project management / HCIST 2014 - International Conference on Health and Social Care Information Systems and Technologies / [ed] Varajao, J; Cunha, M; BjornAndersen, N; Turner, R; Wijesekera, D; Martinho, R; Rijo, R, Elsevier, 2014, Vol. 16, p. 1256-1264Conference paper (Refereed)
    Abstract [en]

    Self-care is important for heart failure patients. However, what are the views of patients on their situation when it comes to realizing self-care? The aim of the paper is to investigate the self-care needs of HF patients, by understanding the issues they embrace in their self-care processes. In this paper we make a review of 17 interviews and make a classification of what the needs are for possible information technology support systems. Based on the analysis of these interviews, we identify the diversity of needs in support of activities related to different background conditions and the dynamics of change of learning and changes in the heart failure condition. The contribution of the paper is a framework for understanding the diversity of needs and the specific situations of this group of patients.

  • 24.
    Aidemark, Jan
    et al.
    Linnaeus University, Faculty of Technology, Department of Informatics.
    Askenäs, Linda
    Linnaeus University, Faculty of Technology, Department of Informatics.
    Mårtensson, Jan
    Jönköping University.
    Strömberg, Anna
    Linköping University.
    Understanding Heart Failure Care as a Patient Learning Process2013In: HCist'2013 - International Conference on Health and Social Care Information Systems and Technologies - leveraging health and social care through people, processes and information systems, to be held in Lisbon, Portugal, from 23 to 25 October, 2013., Elsevier, 2013, Vol. 9, p. 930-939Conference paper (Refereed)
    Abstract [en]

    The paper deals with the planning of eHealth systems in the area of chronic care from a patient-centred perspective. The particular area is heart failure (HF) and systems that support patients’ possibilities to be active learners during the care processes. A better understanding of this process is hoped to create a basis for the development of appropriate information systems or information technology (IS/IT) support of learning processes. The objective of this paper is the development of a better understanding of the challenges of chronic illness with special focus on HF. The results are presented as a planning framework that guides the choice and design of ICT-based support systems.

  • 25.
    Aidemark, Jan
    et al.
    Linnaeus University, Faculty of Technology, Department of Informatics.
    Askenäs, Linda
    Linnaeus University, Faculty of Technology, Department of Informatics.
    Nygårdh, Anette
    Jönköping University.
    Strömberg, Anna
    Linköping University.
    User Involvement in the Co-design of Self-care Support Systems for Heart Failure Patients2015In: Conference on Enterprise Information Systems/International Conference on Project Management/Conference on Health and Social Care Information Systems and Technologies, CENTERIS/ProjMAN / HCist 2015, Elsevier, 2015, Vol. 64, p. 118-124Conference paper (Refereed)
    Abstract [en]

    In this paper the nature of user involvement in a co-design process will be explored. The outlines of a research project aiming at developing support systems for self-care inpatients suffering from chronic heart failure will be presented. The project is planned to perform a co-design effort where users (patients and healthcare professionals) will be given the opportunity to influence the development of support systems. We will discuss a number of possibilities and challenges that lie in the design of this kind of project and also some findings from its early stages. This report presents the experiences of users’ input, which are discussed in the context of previous research on benefits of user contributions in systems development.

  • 26.
    Ajvazaj, Albina
    Linnaeus University, Faculty of Technology, Department of Informatics.
    Påverkande faktorer på internkommunikation: En fallstudie på en offentlig verksamhet2018Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
  • 27.
    Akintola, Abayomi Rasheed
    Linnaeus University, Faculty of Technology, Department of Informatics.
    User Adoption of Big Data Analyticsin the Public Sector2019Independent thesis Advanced level (degree of Master (One Year)), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    The goal of this thesis was to investigate the factors that influence the adoption of big data analytics by public sector employees based on the adapted Unified Theory of Acceptance and Use of Technology (UTAUT) model. A mixed method of survey and interviews were used to collect data from employees of a Canadian provincial government ministry. The results show that performance expectancy and facilitating conditions have significant positive effects on the adoption intention of big data analytics, while effort expectancy has a significant negative effect on the adoption intention of big data analytics. The result shows that social influence does not have a significant effect on adoption intention. In terms of moderating variables, the results show that gender moderates the effects of effort expectancy, social influence and facilitating condition; data experience moderates the effects of performance expectancy, effort expectancy and facilitating condition; and leadership moderates the effect of social influence. The moderation effects of age on performance expectancy, effort expectancy is significant for only employees in the 40 to 49 age group while the moderation effects of age on social influence is significant for employees that are 40 years and more. Based on the results, implications for public sector organizations planning to implement big data analytics were discussed and suggestions for further research were made. This research contributes to existing studies on the user adoption of big data analytics. 

  • 28.
    Albano, Michele
    et al.
    CISTER, ISEP, Polytechnic Institute of Porto, Portugal.
    Sharma, Pankaj
    National University of Singapore, Singapore.
    Campos, Jaime
    Linnaeus University, Faculty of Technology, Department of Informatics.
    Jantunen, Erkki
    VTT Technical Research Centre of Finland Ltd, Finland.
    Energy Saving by Blockchaining Maintenance.2018In: Journal of Industrial Engineering and Management Science, ISSN 2446-1822, Vol. 2018, no 1, p. 63-88, article id 4Article in journal (Refereed)
    Abstract [en]

    The development and interest in Industry 4.0 together with rapid development of Cyber Physical Systems has created magnificent opportunities to develop maintenance to a totally new level. The Maintenance 4.0 vision considers massive exploitation of information regarding factories and machines to improve maintenance efficiency and efficacy, for example by facilitating logistics of spare parts, but on the other hand this creates other logistics issues on the data itself, which only exacerbate data management issues that emerge when distributed maintenance platforms scale up. In fact, factories can be delocalized with respect to the data centers, where data has to be transferred to be processed. Moreover, any transaction needs communication, be it related to purchase of spare parts, sales contract, and decisions making in general, and it has to be verified by remote parties. Keeping in mind the current average level of Overall Equipment Efficiency (50%) i.e. there is a hidden factory behind every factory, the potential is huge. It is expected that most of this potential can be realised based on the use of the above named technologies, and relying on a new approach called blockchain technology, the latter aimed at facilitating data and transactions management. Blockchain supports logistics by a distributed ledger to record transactions in a verifiable and permanent way, thus removing the need for multiple remote parties to verify and store every transaction made, in agreement with the first “r” of maintenance (reduce, repair, reuse, recycle). Keeping in mind the total industrial influence on the consumption of natural resources, such as energy, the new technology advancements can allow for dramatic savings, and can deliver important contributions to the green economy that Europe aims for. The paper introduces the novel technologies that can support sustainability of manufacturing and industry at large, and proposes an architecture to bind together said technologies to realise the vision of Maintenance 4.0.

  • 29.
    Alimohammad, Roohollah
    Linnaeus University, Faculty of Technology, Department of Informatics.
    The Foundations and Limitations of Public Information on Sustainability and Food Purchasing in Sweden2015Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesis
    Abstract [en]

    This thesis examines the nature and effects of current public information about food production, purchasing and sustainability that is available in Sweden. The thesis follows a two part structure based on the Action Research Cycle; it focuses predominantly on the initial diagnostic stage, using document review, questionnaires and Cultural Probes to examine what information is currently available to Swedish consumers, as well as how they respond to this information. The thesis then moves towards the action planning stage of the Action Research Cycle, using current academic literature in IS with the findings of my diagnostic research to suggest ways in which information-communication technology can be used to improve upon the current situation, and paving the way for future research in the area of public information and food sustainability.

  • 30.
    Alkaptan, Saman
    Linnaeus University, Faculty of Technology, Department of Informatics.
    Tillgänglighet på supportsidor: En fallstudie kring vad som påverkar upplevd tillgänglighet och användarvänlighet på en supportsida2019Independent thesis Basic level (degree of Bachelor), 180 HE creditsStudent thesis
    Abstract [en]

    The purpose of the web is that it should be accessible to everybody, however, there are people with some type of disabilities that makes them unable to access or use certain websites because of the lack of accessibility that is implemented in them. This means that these websites are not user-friendly for users with disabilities. In order to highlight the problem, areas such as user-experience, usefulness, accessibility and WCAG 2.0 were explored in order to gain a better understanding of these areas and get a better picture of the important factors in them. Based on the theories, the study showed that these previously mentioned areas are part of  each other and that accessibility is good for both users with and without disabilities.

  • 31.
    Allagiannis, Ioannis
    Linnaeus University, Faculty of Technology, Department of Informatics.
    EDI AND GREEK SMES. A MULTIPLE CASE STUDY IN THE CONTEXT OF TECHNOLOGY, ENVIRONMENT AND ORGANIZATION.2014Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesis
    Abstract [en]

    Electronic Data Interchange (EDI) holds the potential to improve contemporary business operations, which are redefined frequently based on the demands of global competition. There are numerous EDI systems, which an enterprise can choose to adopt in order to meet its needs and goals. International literature demonstrates a variation of views regarding the adoption of new technologies, which differ according the size of each organization along with internal and external impediments and determinants. The use of EDI worldwide has gained a positive acceptance by commercial companies, industries and service providers, followed by rapid adoption mainly in the processes of large organizations. Conversely, the predictions of previous years’ studies have not been materialized to the expected extent. In Greece in particular, there is low penetration and a reluctance to adopt EDI technologies by Small and Medium Enterprises (SMEs). This study is based on the theoretical framework of Technology, Organization and Environment (TOE). A qualitative multiple case study research design has been used, in order to provide further insights on the factors that affect the decision of Greek SMEs in adopting EDI technologies. The significance of the perceived direct and indirect benefits, the effects of the perceived financial cost and technical competence and the importance of industry and government pressure on corporate level, are analyzed and discussed. An empirical support of the low penetration of EDI in the Greek SMEs' community is also provided. This research contributes in the existing knowledge about EDI adoption decisions regarding Greek SMEs by providing a variation of views, further insights on how Greek SMEs behave and react during the current economic recession and a new cost factor that emerged within the analysis of multiple cases. Avenues for future research are recommended in order to expand this study's findings in the field of corporate IT innovation.

  • 32.
    Alvarez, Claudio
    et al.
    Universidad de Los Andes.
    Salavati, Sadaf
    Linnaeus University, Faculty of Technology, Department of Informatics.
    Nussbaum, Miguel
    Pontificia Universidad Catolica de Chile.
    Milrad, Marcelo
    Linnaeus University, Faculty of Technology, Department of Media Technology.
    Collboard: Fostering new media literacies in the classroom through collaborative problem solving supported by digital pens and interactive whiteboards2013In: Computers and education, ISSN 0360-1315, E-ISSN 1873-782X, Vol. 63, p. 368-379Article in journal (Refereed)
    Abstract [en]

    Education systems worldwide must strive to support the teaching of a set of New Media Literacies (NMLs). These literacies respond to the need for educating human capital within participatory cultures in a highly technologized world. In this paper, we present Collboard, a constructivist problem solving activity for fostering the development of specific NMLs in classrooms: collective intelligence, distributed cognition and transmedia navigation. Collboard encompasses successive individual and collaborative work phases that prompt active student participation and engagement. It integrates digitally augmented appliances, namely, digital pens as a means to support individual work, and interactive whiteboards as a collaborative knowledge construction space. We report on the conceptual design of Collboard, its different technological and software components, as well as our findings from experiences we conducted in a Swedish school with 12 students from a 7th grade maths class. Findings from the experience provide an indication that Collboard can be well integrated in classroom teaching, and that it can foster the development of collective intelligence, distributed cognition and transmedia navigation in different knowledge domains. (C) 2013 Elsevier Ltd. All rights reserved.

  • 33.
    Alzghoul, Amro
    Linnaeus University, Faculty of Technology, Department of Informatics.
    Evaluation of University-Library Knowledge Management Practice: Comparative Case Studies from Developing and Developed Countries2013Independent thesis Advanced level (degree of Master (One Year)), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    Knowledge management (KM) has become a vital part of the successful development of private and governmental organizations. KM is processed tools and behaviors that participate in the formulation and performance of the beneficiaries of the organization, acquisition, storage and distribution of knowledge. This is to reflect on the business processes and to gain access to best practices with a view to long-term competition and adaptation. In this context, the personal understanding of KM is a key factor in successful employments of KM activities. In this thesis, the level of understanding of knowledge management and the extent of its usage in the university library by librarians was investigated. A comparison study was established between libraries in developed and developing countries. Interviews and observations were performed and the results were analyzed. The results indicate the concept of KM is hardly known, however it is employed to different extent between these counties, the developed countries were by far more successful in utilizing current technology to advance their service and personal expertise with few challenges. Lack of communication, knowledge sharing, and the shortage in the budget was essential in limiting the usage of KM in developing counties. The knowledge derived from this thesis advances an understanding of the importance of KM in library performance, thus presenting the basis for improving libraries in developing countries and advancing libraries in developed countries.

  • 34.
    Amirjani, Mehrnaz
    Linnaeus University, Faculty of Technology, Department of Informatics.
    Tailoring Large Interactive Public Displays For University Students2013Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesis
  • 35.
    Anderchen, Silvia
    et al.
    Linnaeus University, Faculty of Technology, Department of Informatics.
    Charvát, Martin
    Linnaeus University, Faculty of Technology, Department of Informatics.
    User Perspective of Privacy Exposure on Facebook: An Examination of Risks Perception Among University Students in Sweden2016Independent thesis Advanced level (degree of Master (One Year)), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    Social media become a powerful communication medium for effective online social interaction globally. The use of various social networking sites has integrated into people’s daily lives especially among young adults. Problem arises when personal information is used without individuals’ involvement and relevant privacy risks increased. The main focus for the thesis is to investigate privacy perception and risks knowledge of Facebook usage among university students in Sweden. Based on this focus, the research identifies the key reasons that students decide to use and still use Facebook despite of privacy risks. The study also explores how user perspective of privacy affects the utilization of Facebook. The adopted methodology is qualitative research through the methods of interview and Facebook data analysis among ten young adult students at Linnaeus University in Sweden. As result, the research has identified seven concepts and three special outcomes to answer the research questions. Through the analysis, we have recognized weak perception of privacy risks among university students. Although users claim they are privacy concerned yet large amount of private information is shared on Facebook. The findings have shown that users are somewhat willing to accept certain part of potential privacy risks and personal information usage by different parties, in exchange for benefits and needs of online interaction in today’s modern society. Users believe the shared personal information on Facebook is under control and they can prepare for possible consequences. However, we believe that people’s needs for popular online social interaction outweigh privacy concerns. We suggest that it is significantly important for social networking sites’ users to balance benefits and risks, in order to maintain balanced usage and positive effects of online personal privacy. In the end of the thesis, we have suggested two future research directions based on our research topic.

  • 36.
    Anders, Christian
    Linnaeus University, Faculty of Technology, Department of Informatics.
    How to improve citizen participation in a municipal context with blockchain-based ICT2018Independent thesis Advanced level (degree of Master (One Year)), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    The master thesis focuses on citizen participation and how to support it with the application of ICT. Due to its recent publicity, blockchain and its features have been investigated and were related to the citizen participation domain. A qualitative research study has been conducted to explore the perceptions of citizens relating to blockchain. Based on those findings suggestions for improvement of citizen participation were provided.

    More specifically, a focus group interview has been conducted in the Swedish municipality of Växjö. Probes have been used to encourage the participants to follow unexpected thoughts to provide creative answers and to start a dialogue between the group and the researcher. The gathered data from the focus group interview was then analyzed with an iterative coding process. This process yielded a list of seven concepts which bundle the following aspects mentioned by the participants in the group interview: Accessibility, Flexibility and Responsiveness, Trust, Accountability vs Privacy, Adaption, Representation, and Collaboration. The concepts are referring to the use of blockchain in the context of citizen participation. They have been discussed later on, based on the contextual framework built on the topics ICT, blockchain, citizen participation, and soft systems methodology. A literature review was conducted to build this framework.

    The discussion summarizes how the citizens perceive blockchain and how it can support their participation within a municipality context. The perceptions include concerns relating to privacy, hopes of improved information infrastructures with open data formats, as well as that blockchain could modernize democracy. The forms of blockchain systems which could support citizen participation comprise aspects such as that it could lead to transparent and traceable investment flows for participative planning and controlling, as well as that it could help to identify bad players when collaborating with each other. In the last parts, issues of citizen empowerment are discussed as a result of the previous parts of the discussion about citizens' perceptions and the forms blockchain could have for them.

    This research aims to contribute to current research on citizen participation supported by ICT. It means to promote developments towards higher degrees of citizen power, by providing citizens' views on blockchain and the forms of participation it could support.

  • 37.
    Andersson, Fredrik
    et al.
    Linnaeus University, Faculty of Technology, Department of Informatics.
    Nilsson, Fredrik
    Linnaeus University, Faculty of Technology, Department of Informatics.
    Varför Web 2.0?: Modell för praktisk utveckling av organisationers kommunikation, nätverkande och samarbete2013Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [sv]

    Utvecklingen av webben har sedan den skapades 1989 gått från att bestå av statiska webbsidor till att bli mer interagerande med dess användare. Denna utveckling, som kallas Web 2.0, har på ett naturligt sätt letat sig in i företagssammanhang.

    Denna studie började ursprungligen som ett uppdrag åt myndigheten Trafikverket. Studiens syfte har varit att på ett praktiskt sätt undersöka möjligheterna att utveckla organisationers inom- och interorganisatoriska kommunikation, nätverkande och samarbete med hjälp av Web 2.0- tekniker. Vi beslutade oss för att skapa en tentativ modell för hur organisationer kan gå till väga för att utveckla dessa områden och testa denna mot fallmyndigheten.

    Cook (2008) har skapat en kategoriseringsmodell för Web 2.0-verktyg som han kallar för 4C-modellen. Modellen utgår ifrån de användningsområden verktygen har.

    För att genomföra denna studie har vi använt oss av en deduktiv ansats med en kvalitativ metod. Vi utgick från Cooks (2008) 4C-modell och genom en iterativ process där vi blandade teori med intervjuer utökades modellens praktiska tillämpbarhet.

    Modellen består av en övergripande beskrivning av organisationen, djupdykning i områdena kommunikation, nätverkande och samarbete. Därefter består modellen av en kartläggning av Web 2.0-verktyg samt en SWOT-analys för att sedan rundas av med en slutsats.

    Modellen tillämpades på verksamhetsområdena Investering och Stora projekt på Trafikverket. Resultatet från tillämpningen visade att användandet av Web 2.0-verktyg skulle kunna underlätta introduktion av nyanställda, öka möjligheterna för formellt och informellt samarbete samt förbättrad kunskapshantering. Möjligheterna för organisationer att använda Web 2.0-verktyg underlättas av det faktum att det finns produkter på marknaden som innehåller flera Web 2.0 funktioner, exempelvis Microsoft Sharepoint. 

  • 38.
    Andersson, Jakob
    et al.
    Linnaeus University, Faculty of Technology, Department of Informatics.
    Bonnier, Simon
    Linnaeus University, Faculty of Technology, Department of Informatics.
    ”Hej kan jag hjälpa dig!”: Principer vid design och tillämpning av en interaktiv servicerobot2019Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    The use of service robots in various contexts has steadily increased in recent years and has become an increasingly common feature of different companies and organizations' websites. Service robots have been proven to have a great potential to provide important benefits in contact with users, where service robots can provide tireless and fast service to users in a cost-effective manner. This technology enables companies and organizations to a certain extent automate the very important customer contact, which can lead to more efficient business processes and cost minimization without restricting perceived quality. The previous research carried out in the field of service robots has focused primarily on investigating which aspects of a service robot that are essential for achieving good usability and user acceptance from a user perspective. Previous research has also identified that there is no established and standardized approach for how to handle the design and application of interactive service robots from an organizational perspective. This study has intended to investigate how the design and application of a service robot should be managed from an organizational perspective, which was achieved through a case study in the Växjö based company Visma Spcs and their service robot Vera. In the case study, a qualitative survey method has been applied through semi-structured interviews with people involved in the Vera project. The result of the case study showed that there are important aspects in the work with service robots that should be considered from an organizational perspective, in order to be able to create a useful and accepted service robot. The conclusion of the study showed three principles: Understand the user, Understand the context, and Creation, control and maintenance, which are important parts to consider when designing and applying interactive service robots from an organizational perspective. Understanding the user will be important for creating a user experience that meets the users' needs. Understanding the context will be critical when choosing a robot type, and what type of software solution is to be used. Creation, control and maintenance will be important to ensure that the service robot maintains high system, information and service quality.

  • 39.
    Andersson, Patrik
    et al.
    Linnaeus University, Faculty of Technology, Department of Informatics.
    Friberg, Angela
    Linnaeus University, Faculty of Technology, Department of Informatics.
    Feedback från universitetslärare till student: En kvantitativ undersökning av feedback-processen ur ett informations- och kommunikationsperspektiv2017Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    Feedback can be defined as a process where the effect of an action is returned to its source in order to alter future actions. Within educational systems feedback is commonly associated with the teacher’s response to student performance. Previous research shows that the feedback process between tutor and student is a complex one that involves several problem areas. This study aimed to explore, from a student perspective, whether these problem areas exist at Linnaeus University and to describe and analyze existent problem areas with information- and communication theories. The theories used in this study are Shannon-Weavers models of communication, criteria for information quality and Media Richness Theory. The study has been conducted with a quantitative method and a deductive approach, carried out by a survey targeted to students at Linnaeus University. The result/analysis of the study identified problem areas and described them with the selected theories. The conclusion of the study was an answer to the question regarding which problem areas can be identified at Linnaeus University as well as how these problems can be described with the use of the study’s selected information- and communication theories.

  • 40.
    Andersson, Torsten
    Linnaeus University, Faculty of Technology, Department of Informatics.
    Learning Management Systems (LMS) Case study on an implementation of an LMS and its perceived effects on teachers.2019Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesis
    Abstract [en]

    Learning Management Systems (LMS) is a widespread information system used in many Higher Education Institutes (HEI) in order to facilitate educational efforts. The system can be used for support in campus courses; courses conducted on the Internet and of course a mixture of these usages. This study attempts to understand the process of the implementing an LMS at a specific HEI. The HEI has made several implementations over the last 6 years, but decided to implement a new LMS during 2018. The focus of the study is the perceived effects on teachers in the implementation and the role a group of so-called Ambassadors played in the implementation.

    The study applied a social constructivist approach, mixing interviews, observation and survey as methods for data collection from teachers and implementation project management at the HEI. The study applied thematic analysis in order to analyse the collected data. The analysis built on five themes, Ambassadors, Implementation, Major concerns, Pedagogy, and System Literacy. Findings suggest that time management issues created the major effect on the daily work of teachers and that the group of Ambassadors in their role acted as a form of change agents, thus influencing the implementation project positively. Findings also suggested that only a few teachers took the opportunity to apply new pedagogical features to their teaching, in connection with the implementation. Finally, findings suggested that, in line with previous research, that the LMS is not used fully, as some teachers tends to use only minor functionalities in the LMS.

  • 41.
    Andreasian, Gelena
    et al.
    Linnaeus University, Faculty of Technology, Department of Informatics.
    Andreasian, Mylana
    Linnaeus University, Faculty of Technology, Department of Informatics.
    Knowledge Sharing and Knowledge Transfer Barriers. A Case Study2013Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesis
  • 42.
    Andréasson, Frida
    et al.
    Linnaeus University, Faculty of Health and Life Sciences, Department of Health and Caring Sciences. Region Kalmar County, Sweden.
    Aidemark, Jan
    Linnaeus University, Faculty of Technology, Department of Informatics.
    Magnusson, Lennart
    Linnaeus University, Faculty of Health and Life Sciences, Department of Health and Caring Sciences. Region Kalmar County, Sweden.
    Strömberg, Anna
    Linköping University, Sweden.
    Hanson, Elizabeth
    Linnaeus University, Faculty of Health and Life Sciences, Department of Health and Caring Sciences. Region Kalmar County, Sweden.
    Lifeworld in co-designing with informal carers2019In: Journal of Enabling Technologies, ISSN 2398-6263, Vol. 13, no 1, p. 29-39Article in journal (Refereed)
    Abstract [en]

    Purpose – The purpose of this paper is to reflect on carers’ experiences of being involved in the development of a web-based support programme for carers of people with heart failure (CPwHF), and discuss the challenges related to their involvement in the development process. The focus was on the different phases in the project as well as the methodological challenges and opportunities that occurred in the user group sessions conducted.

    Design/methodology/approach – This research adopt an explorative design studying a co-design process to develop an information and communication technology based support programme for and with CPwHF. Habermas’ concepts of lifeworld and system are used as a theoretical framework to analyse the co-design process employed in the study.

    Findings – Reflecting on the co-design approach adopted, the findings highlight the methodological challenges that arise with carer involvement and the possible tensions that occur between researchers’ ambitions to include users in the design process, and the goal of developing a product or service, in the different phases of the design process.

    Originality/value – Findings highlight that there is a tension between the system and lifeworld in the co-design process which are not totally compatible. The paper highlights that there is a need to develop flexible and reflexive human-centred design methodologies, able to meet carers’ needs and ideas, and at the same time balance this with proposed research outcomes.

  • 43.
    Andrén Eggeborn, Therése
    Linnaeus University, Faculty of Technology, Department of Informatics.
    En utvärdering av hur Business Intelligence mognaden kan öka: - Att hantera, analysera och presentera data av ett återkommande enkätresultat2013Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
  • 44.
    Anette, Lindskog
    Linnaeus University, Faculty of Technology, Department of Informatics.
    Methodology evaluation2018Independent thesis Advanced level (degree of Master (One Year)), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    In this paper, I investigate the use of SWOT analysis and the resource based view as tools to elaborate a business plan and in academic research by assessing the two methods’ strengths and weaknesses.

     

    I found that SWOT analysis is useful to structure and prioritise information in a short and concise way. Even though, the information and the information collection methods as well as the concepts and theories used in combinaton with the model and their quality is of the most importance for a proper use of the model.

     

    The resource based view is useful to reflect over which internal resources are the most valuable for the company, even though it can be difficult to assess the most important assets, i.e. the intangible assets. I also found that the fact that the resource based view, which is a explanantory theory, is used as a predicative theory causes uncertainaty and is problematic.

  • 45.
    Angelopoulou, Zoi
    Linnaeus University, Faculty of Technology, Department of Informatics.
    ICTs and Citizen Participation: An Ethnography in the Municipality Level2016Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesis
    Abstract [en]

    This master thesis describes an ethnographic research under the critical paradigm of thoughtin the use of ICTs to support citizen participation in the Municipality level. The purpose ofthe research was to acquire an understanding of the perspective of citizens on the topic andprovide suggestions for the employment of ICTs in citizen participation on the specificcontext. The research setting is located in a neighborhood of a Municipality in Athens, thecapital of Greece. Participants included randomly selected citizens, representatives fromcitizens groups which are active in the neighborhood and a representative of the Municipality.The data gathered in the research was qualitative and the methods were selected andconducted following the participatory design approach in correspondence with theethnographic methodology and critical paradigm. The methods used were interviews, probesand participatory observation. The data gathered pointed at similar concerns expressed by theparticipants mainly towards issues such as ignorance and indifference. Participants also hadthe opportunity to make suggestions on the topic of ICTs and citizen participation, which incombination with the results of a thematic analysis of the qualitative data were used to makesuggestions for future employment of ICTs in the Municipality. Through this directengagement with participants the research also hopes to contribute to the developing Greekdomestic literature on the topic, especially concerning the use of qualitative data.

  • 46.
    Annerbrink, Totte
    et al.
    Linnaeus University, Faculty of Technology, Department of Informatics.
    Talovic, Nizar
    Linnaeus University, Faculty of Technology, Department of Informatics.
    Den avskalade effekten: Om effekten av ett minimalistiskt skrivverktyg och hur det upplevs i en interaktiv användningssituation2017Student paper second term, 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    This thesis and report has addressed and focused on identifying the interaction effect that occurs when an information system's interface is scaled off and is minimalistic. This case study is based on a web-based writing tool called Writer. The purpose of the research has been to clarify the personal interaction effect in an interactive usage situation and how it in turn affects the user experience. The theoretical field and framework of the study is Actability , focusing on the interactive action level in connection with The Elementary InterAction Loop . The Elementary InterAction Loop consists of four steps where the user asks, does, gets an answer and then evaluates. In conjunction with the theory, five interaction criteria have been incorporated, which are; Clear Action Repertoire , Intelligible Vocabulary , Action Transparency , Clear Feedback , and Amendability . These five criteria have been the thematization of the empirical work.

    Through both targeted selection and snowball sampling, six journalists/writers have been involved in collecting data. In the method work, user test was performed on the writing tool with tasks formulated in accordance to the five interaction criteria. In the method work, user tests was performed on the writing tool. Thereafter the tasks was formed according to the five interaction criteria from the theoretical framework. All informants evaluated their experience and made thirteen statements based on a user experience questionnaire where concepts such as easy to learn/not easy to learn and effective/ineffective were asked for. Following these two steps in the empirical study, semi-structured interviews were conducted with fifteen questions based on the five interaction qualities. In order to analyze the collected data, the content analysis method was applied which resulted in 25 categories with descriptions and quotes. Based on a content analysis and its results, the categories were then analyzed using the D.EU.PS model and its 18 classes. The analysis resulted in ten interaction effects placed in seven different classes. The result and the ten interaction effects are: Security, Previous references, Terminology, Recognition, Understanding of sequence/action, Perception, Simplicity, Efficiency Availability and Grouping (proximity). Based on personal behavior as a perspective, these effects are the result of a minimalistic writing tool that contributes to a good user experience.

  • 47.
    Antonio, Zubak
    et al.
    Linnaeus University, Faculty of Technology, Department of Informatics.
    Viberg, Jacob
    Linnaeus University, Faculty of Technology, Department of Informatics.
    Informationsspridning vid Introduktionsprocessen på ett Bemanningsföretag: En studie där informationsspridningen vid Introduktionsprocessen studerats.2019Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [sv]

    Personalomsättningen är idag väldigt stor inom organisationer och numera söker sig unga människor med mindre arbetslivserfarenhet till bemanningsföretag. Tidspressen är hög inom branschen och företagen vill snabbt få ut sina anställda, vilket ställer stora krav på en lyckad och tidsbegränsad introduktion. Fördelar med en lyckad introduktion är att den anställde känner trygghet och tillit inför kommande uppdrag och arbetsgivare. Bakgrunden till ett fördjupat intresse av att studera introduktionsprocessen inom bemanningsbranschen framstod när tidigare forskningar påvisade tydliga brister men även förbättringsmöjligheter som finns inom området. En bidragande orsak till valet av studie var fallföretagets engagemang, vilja och positiva inställning till en fördjupad forskning. Genom tidigare erfarenheter inom branschen av författarna upplevdes forskningsfrågan relevant och viktig. Efter en avstämning med tänkt fallföretag framkom det att konsultchefen upplevde att informationsspridningen under introduktionsprocessen var problematiskt. Därmed var vår tanke att bidra med en extern samt intern synvinkel över introduktionsprocessen. Syftet med studien var att undersöka hur nyanställda konsulter upplever informationsspridningen vid introduktionsprocessen ur ett informationslogistiskt perspektiv. För att få fram önskade data har ett induktivt angreppssätt använts där författaren gått från empiri till teori. För att få fram djupgående fakta och insikter användes en kvalitativ datainsamlingsmetod där 7 informanter i olika åldersgrupper intervjuades. För att besvara frågeställningen har följande teorier använts; Knowlegde Management, Organisatoriskt lärande, Informationslogistik, Informationsspridning och Bauers 4:cn. Studien har resulterat i en slutsats som visar olika tillvägagångssätt av förbättringsförslag som kan användas till underlag för att implementera och etablera en förändring av introduktionsprocessen. Dessa områden är att göra konsulten mer aktiv under introduktionen, att avsätta tid utifrån varje individs behov samt att använda workshops för att konsulterna ska kunna sprida insikter till varandra. Förslag till fortsatt forskning inom området är att studera ledarskapets roll i introduktionsprocessen samt hur en helt digital introduktion skulle kunna effektivisera introduktionen.

  • 48.
    Arnkvist, Mikael
    et al.
    Linnaeus University, Faculty of Technology, Department of Informatics.
    Evers, Emelie
    Linnaeus University, Faculty of Technology, Department of Informatics.
    Det sociala intranätets funktioner: En fallstudie med fokus på användarnas uppfattning och användning2017Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [sv]

    Den moderna kommunikationen har medfört verktyg och funktioner som har skapat nya standarder för hur vi kommunicerar både privat och inom organisationer. Tidigare forskning presenteras i studien för att visa vad andra forskare har fokuserat på inom området sociala intranät. Det finns två studier som sträcker sig igenom hela vår uppsats. Den första studien presenterar faktorer som påverkar implementering av ett socialt intranät och som kan påverka användandet. Den andra studien, introducerar begreppet affordance. Ett begrepp som används för att beskriva hur människor utnyttjar ett fenomen beroende på hur de uppfattar och antar vad fenomenet kan göra för dem.

    Studien kan vara av intresse för andra verksamheter och organisationer som har ett socialt intranät och vill få förståelse vad som kan orsaka minskat användande av dess funktioner. Undersökningen har tillämpats på ett fallföretag. Företaget är ett medelstort utvecklingsbolag som finns på flera geografiska platser. Företaget expanderar och fler kontor är på väg att öppna, intranätet är därför en viktig komponent för företagets fortsatta expansion. Detta gör att det interna samspelet av innehåll, kommunikation och aktiviteter är högprioriterat för fallföretaget.

    Syftet med studien är att beskriva varför anställda inte utnyttjar sig av de sociala funktionerna som finns på fallföretagets intranät. För vår empiri valde vi en kvalitativ ansats i form av intervjuer för att besvara uppsatsens frågeställning. Informanter valdes ut efter aktivitet på intranätet och efter arbetsroll. Undersökningen utfördes på fallföretagets huvudkontor.

    Från empirin har vi fått fram olika orsaker som påverkar användandet av fallföretagets intranät. Med hjälp av analysen har vi identifierat att det finns en sammankoppling mellan uppfattning och utnyttjande av sociala funktioner. Analysen visar att det i stort sett förekommer skillnader i alla affordance mellan införandet av vad intranätet syftar till och hur anställda uppfattar och utnyttjar sig av funktionerna. Det har resulterat i att vi har upptäckt ett mönster som vi med hjälp av en cirkelmodell vill öka förståelsen för. Cirkelns syfte är att hjälpa företag att identifiera orsaker/problem som kan finnas i organisationen och som kan påverka hur anställda utnyttjar och använder sig av sociala intranät. Vi har kommit fram till fyra dimensioner som kan undersökas för att förklara och beskriva anställdas uppfattning och användande av sociala funktioner ur ett affordance perspektiv.

  • 49.
    Aronsson, Fredrik
    et al.
    Linnaeus University, Faculty of Technology, Department of Informatics.
    Wilsson, Robin
    Linnaeus University, Faculty of Technology, Department of Informatics.
    Gör kunden ingen björntjänst: Hur kunder och deras upplevelse kan stödjas i användandet av tjänster i mobilenheter2013Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [sv]

    Studien har som syfte att besvara hur en kund använder sig av kundservice som stöd och hur en självservicetjänst i en mobilenhet kan utformas för att ge en positiv kundupplevelse. Nya kunder tenderar att lämna tjänster de inte förstår och motivationen att använda sig av kundtjänst skiljer sig mellan kundgrupper. Som fallstudie har vi undersökt Svenska Spels tjänst Stryktipset. En kvalitativ studie har genomförts där nya ovana kunder i åldern 18-29 deltagit i användartest, observationer har genomförts på traditionell kundtjänst och intervjuer med ombud. Detta har resulterat i en förståelse för problemsituationer i kundupplevelsen, mobilenheten och vilket stöd de olika servicekanalerna ger. Designkoncept har tagits fram som visar på hur detta stöd kan se ut och hur det kan hjälpa kunden i sitt användande. Studien visar på att kunder behöver stöd i att förstå hur en tjänst fungerar, vad målet med tjänsten är och hur kunden bör gå till väga. Genom skapandet av en självservicetjänst kan kunden få ett bra stöd i sitt användande och genom att kunden tilldelas kontroll och får relevant information stärks kundupplevelsen positivt. En Självservicetjänst stödjer nya kunder på ett effektivt sätt innan kunden stöter på problem vilket tar bort negativa faktorer som hjälplöshet och motivationsbrist som gör att kunden kan avsluta sitt användande. En självservicetjänst framstår som ett positivt stöd i användandet av Svenska Spels mobilenhet och kan ge ett bra stöd åt användaren som inte andra servicekanaler kan erbjuda.

  • 50.
    Arvidsson, Hanna
    et al.
    Linnaeus University, Faculty of Technology, Department of Informatics.
    Bennitz, Anna
    Linnaeus University, Faculty of Technology, Department of Informatics.
    Att använda intranät som informationskälla: En studie kring medarbetares önskemål2014Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [sv]

    ”Att använda intranät som informationskälla” är en studie kring den interna företagskommunikationen som sker via intranätet. Studien har genomförts som en fallstudie på ett företag med en, inom Sverige, geografiskt spridd organisation och kommer att fungera som underlag för ett pågående internt projekt. Visionen för projektet är att skapa ett användarvänligt intranät som säkerställer fallföretagets arbetssätt och leder till långsiktig lönsamhet och konkurrenskraft. Intranätet är tänkt att underlätta samarbete mellan personer och avdelningar på geografiskt spridda platser och användas som ledningssystem

    Den kvantitativa enkätundersökningen omfattade 20 frågor som distribuerades till samtliga 213 medarbetare i Sverige inom fallföretaget i form av en länk till en webbenkät. Länken placerades på intranätet och skickades ut tillsammans med ett följebrev via e-post. De 82 inkommna svaren motsvarar en svarsfrekevens på 38%. Undersökningen var uppbyggd utifrån fem frågekategorier där de respektive frågorna är utformade för att svara på:

    -Hur användningen av intranätet ser ut i nuläget,

    -Vad medarbetarna önskar läsa om på intranätet,

    -Vem som medarbetarna tycker ska publicera information och nyheter,

    -Hur medarbetarna önskar att innehållet ska presenteras, formatet på information och nyheter samt

    -När medarbetarna önskar att information och nyheter publiceras.

    Valda teorier i form av bland annat kommunikationsmodellen och DeLone & McLeanmodellen ställdes i relation till den insamlade empirin för analys och utifrån denna analys har vi dragit följande slutsatser:

    - En informationskvalitetsmedvetenhet behöver infinna sig hos ledningen – det som publiceras måste vara genomtänkt för att uppnå den eftersträvade effekten.

    - Ett holistiskt synsätt på den interna kommunikationen krävs – det räcker inte att en viss komponent håller måttet utan standarden måste vara hög på samtliga komponenter för att internkommunikationen ska fungera så som avsikten är.

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