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  • 1. Desalegn, Abraha
    et al.
    Zineldin, Mosad
    Växjö universitet, Fakulteten för humaniora och samhällsvetenskap, Ekonomihögskolan, EHV.
    Vasicheva, Valiantsina
    Establishment Processes and Building Relationships in Latin American Countries: The Case of Swedish Firms in Mexico2008Ingår i: International Journal of Automotive Industry and Management (IJAIM), ISSN 1976-7307, Vol. 2, nr 1, s. 23-48s. 23-48Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    This paper addresses the establishment processes of two Swedish companies in the automotive

    industry in Mexico by applying an establishment process model. An exploratory case study is

    applied as a research method. One of the main findings of the article is that in both bus and truck

    segments (sectors), there are well developed and tightly structured networks which function more or

    less in the same way as the networks and relationships in developed countries although Mexico is a

    developing country. Another finding is that the level of trust with the Scania's customers differs in the

    two segments. In the bus segment the relationship with customers is dominated by cooperation and

    trust, whereas in the truck segment it does not as the market has more trust in other brands than in

    Scania's products and services. A third finding is that Scania's competitive advantages rely on its

    complete solution which includes trucks, parts and services and on its cooperation with some competitors

    and strong relations with authorities. While Volvo's competitive advantages are based on its

    strong dealers network strengthened through complete solution including training, new financing and

    selling programs, i.e. offering integrated services and cooperation with some competitors & strong

    relations with authorities. A fourth finding is that in the Mexican market, government relationships are

    as important as customer relations and should be dealt with adequately if firms are going to succeed

    in their establishment attempts.

  • 2. Kutryba, Barbara
    Quality Management, Assessement. Accreditation and Patient Safety in Health Care Organizaion2008Bok (Övrigt vetenskapligt)
    Abstract [en]

    The variety of different healthcare systems is reflected in the variety of external quality systems used to assess health services. The complex, high tech, high risk and automated health care environment calls for introducing external assessment of healthcare institutions as an attempt to improve quality of patient care.

    The majority of world’s systems are based on common values of equity, equal access and solidarity but policies relating to quality assessment, patient empowerment and safety vary considerably; constraints and expectations at continental / national level are caused mainly by difference in culture and difference in systems, e.g. in some regions, like Europe, it is especially important to develop consistent assessment of health care institutions in view of the rapidly growing and aging population and the increasing interdependence of health policies and health systems.

    The material focuses on ISO 9001:2000 certification for health care organizations and accreditation developed

  • 3. Norrbom, Carl
    Health Care Quality Management: Stratgic Management, Change Management, Crisis Management and Marketing Management2008Bok (Övrigt vetenskapligt)
    Abstract [en]

    Total Quality Management and Total Quality Marriage!

    Yes, total quality marriage is very important for achieving a high quality level, especially in service industries – not to mention health care.

    If you look up TQM at the internet you will get some hits about total quality marriage. And if you look up that you will get about 125 hits (Google in March 2006). These articles give advices on how to achieve a good marriage. Some rely on Christian and or Islamic values but some apply basic TQM principles on the marriage case.

    However, a good marriage is very important for performing good quality at work.

    It is people who make organizations successful, profitable, delivering high quality. This is valid for all kinds of industries but especially for service industries and perhaps still more valid in the health care sector.

    In health care usually staff persons are directly involved in processes meeting patients and/or relatives and these are many times in a very vulnerable and weak position.

    The quality of these meetings depends not only on professional skills but also on the psychological atmosphere. Which in turn is influenced greatly by the staff persons’ psychological well-being.

    Do you want to know what gives a marriage total quality? And what does this implicate for management? Well that is not the subject for this text. We will rely on the Zen Buddhistic saying:

    He who speaks does not know.

    He who knows does not speak.

  • 4.
    Vasicheva, Valentina
    et al.
    Linnéuniversitetet, Ekonomihögskolan (FEH).
    Zineldin, Mosad
    Linnéuniversitetet, Fakulteten för Hälso- och livsvetenskap (FHL), Institutionen för medicin och optometri (MEO).
    An investigation of quality of organisational merger and employees emotions: evidence from academics in Sweden2016Ingår i: International Journal of Work Organisation and Emotion, ISSN 1740-8938, E-ISSN 1740-8946, Vol. 7, nr 2, s. 113-125Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    The aim of this pioneer research is to present a new quality assurance model (5Qs) and to examine the major factors affecting employees' perception of set of rational and emotional outcomes of the merger partnership between academic institutions. A questionnaire contains a total of 41 items (attributes), five quality dimensions (5Qs) was the data collection tool. A total of 104 complete and usable questionnaires were received. Frequency analysis, factor analysis and reliability analysis is used for analysing the data collected. Inspection of screen plot and eigenvalues enabled the analysis to reduce the 41 quality attributes into four factors. The rational-related dimensions object (Q1) and infrastructure (Q2) are most significant to explain the most significant factors affecting employees overall satisfaction of the quality of the merger relationship followed by merger process (Q3) which is a mix of rational and emotional-related dimension. It was not expected that the more emotional-related factors such as interaction (Q4) and atmosphere (Q5) are much less important than Q1 and Q2.

  • 5.
    Zineldin, Mosad
    Växjö universitet, Fakulteten för humaniora och samhällsvetenskap, Ekonomihögskolan, EHV.
    1.2007Ingår i: the 11th European Forum on QualityArtikel i tidskrift (Refereegranskat)
    Abstract [en]

    Many quality methods used in the west are not appropriate in this situation. There is a need to find a “way to quality” which is appropriate. Several studies show that most people in developing countries are not satisfied with the quality of public and private care and feel that something should be done.

  • 6.
    Zineldin, Mosad
    Växjö universitet, Fakulteten för humaniora och samhällsvetenskap, Ekonomihögskolan, EHV.
    9 EU projekt ansökningar-över 1000.000 sek per ansökan2006Övrigt (Övrig (populärvetenskap, debatt, mm))
    Abstract [en]

    under 2006 lämnade jag 9 ansökningar till EU SCM och JEP project. sökte medel för värje projekt är över 1 miljon sek

  • 7.
    Zineldin, Mosad
    Växjö universitet, Fakulteten för humaniora och samhällsvetenskap, Ekonomihögskolan, EHV.
    A Cyber Organisation in the Cyber world: ICT and e.Total Relationship Management (e.TRM)2008Ingår i: Proceedings of The International Conference on Enterprise Information Systems: 10th International Conference on Enterprise Information Systems, 12 - 16, June 2008-Barcelona, Spain, Institute for Systems and Technologies of Information, Control and Communication, INCTICC , 2008Konferensbidrag (Övrigt vetenskapligt)
    Abstract [en]

    This paper is part of a long-term research effort, the ultimate objective of which is to offer suggestions to integrate computer-based technology (CBT) including information and communication technology (ICT) and inter and intra- organizational functions and relationships from a holistic e.TRM paradigm embedding the physical and cyber worlds. It is a conceptual study based on the recent developments of ICT, inter-firm relations: economic (transaction costs economics), socio-psychological (social exchange; inter-organization; and industrial network) as well as relationship management and marketing theories and concepts with application in practice.

    The area of cybernization of an organization is so vast that it is impossible to get to the desired level of detail regarding every aspect of the same even at a conceptual level. There is a need to operationlize the new developed concepts . It is hoped, however, that the model and the ideas presented here will serve as a useful starting point for several related discussions and research.

  • 8.
    Zineldin, Mosad
    Växjö universitet, Fakulteten för humaniora och samhällsvetenskap, Ekonomihögskolan, EHV.
    A romantic co-opittion for peaceful business development and innovation2009Bok (Övrig (populärvetenskap, debatt, mm))
    Abstract [en]

    The strategic planner in the organisation of the future needs to consider the potential benefits of collaborating, co-operating and co-ordinating with others, rather than pursuing conventional “competition”. This new mindset can be defined as “Romane” and “co-opetition”. It has been observed that the competitive psychology represents oneself as being better than others, and stresses the winning of more resources at their expense.

    Learning orientation represents a core dimensions in organizational learning. Learning orientation reflects the degree to which an organization places a value on learning for long-term –benefits, Business Development and Innovation. This learning orientation incorporates the questioning of organizational norms that impact on organizational strategies.

  • 9.
    Zineldin, Mosad
    Växjö universitet, Fakulteten för humaniora och samhällsvetenskap, Ekonomihögskolan, EHV.
    Ansökan till vetenskapsrådet-projectmedel över 500.000sek2006Övrigt (Övrig (populärvetenskap, debatt, mm))
    Abstract [en]

    Ansökan lämnades 060410

  • 10.
    Zineldin, Mosad
    Linnéuniversitetet, Fakultetsnämnden för ekonomi och design, Ekonomihögskolan, ELNU.
    Back to the Future: Back to the Future: The Era of Relationships2012Ingår i: 10th Annual International Conference on Business: Accounting, Finance, Management & Marketing / [ed] Gregory T. Papanikos, Athens, Greece: THE ATHENS INSTITUTE FOR EDUCATION AND RESEARCH , 2012, s. 112-125Konferensbidrag (Refereegranskat)
    Abstract [en]

    Relationship marketing has been used to reflect a number of different types of relational marketing activity. Unfortunately, the precise meaning of relationship marketing is not always clear in the literature. The term relationship marketing has become a buzzword, with the concept being used to reflect a number of differing themes or perspectives, and has become a "catch-all" phrase. Relationship is based on the rediscovery of marketing as a cross functional approach, not as a departmental approach. Our research reveals that the philosophy of viewing marketing as a cross-functional approach or orientation is not a new discovery of the 1980s or 1990s. The paper also argue that, a company is not marketing a relationship because a relationship is not a commodity. It is a tool or a strategy that can be used when dealing with a customer. It is a tool like any other tool, such as price, quality, service and promotion, etc. A relationship orientation is a management philosophy. We, thus believe that it would be appropriate if we replace the concept relationship marketing with relationship management. This is not just a semantic point, it is an essential distinction which can be strategically significant for the long-term survival of the organization.

  • 11.
    Zineldin, Mosad
    Växjö universitet, Fakulteten för humaniora och samhällsvetenskap, Ekonomihögskolan, EHV.
    Beviljde medel ca. 1.400.000 sek av EU.: Bologna implementation in different countries2006Övrigt (Övrig (populärvetenskap, debatt, mm))
    Abstract [en]

    fund to improve the quality of higher edcuation.

  • 12.
    Zineldin, Mosad
    Växjö universitet, Fakulteten för humaniora och samhällsvetenskap, Ekonomihögskolan, EHV. Marknadsföring.
    Beyond the Necroeconomics: Major Factors Impacting the International Market Relationship and Entry Modes2007Övrigt (Övrig (populärvetenskap, debatt, mm))
    Abstract [en]

    the main goals of this research proposal are :

    i. To identify and describe the critical events of the establishment processes of the Swedish companies,

    ii. To define the different networks of the Swedish firms including the significant actors, activities and resources. To further, discuss how and to what extent the networks have changed and how the change has affected the Swedish firms’ establishments and positions in the market.

    iii. To identify the opportunities and constraints in the market and how the Swedish firms’ profit from the opportunities and tackle the obstacles.

    iv. How the environmental issues cultural, economic, legal, political, etc affected the establishment process.

  • 13.
    Zineldin, Mosad
    Linnéuniversitetet, Fakulteten för Hälso- och livsvetenskap (FHL), Institutionen för medicin och optometri (MEO).
    Cognitive and Brain Reserve (CBR): Tools to Reduce the Risk of Dementia and Alzheimer2018Ingår i: Advances in Alzheimer's Diseases, ISSN 2210-5727, Vol. 7, nr 4, s. 93-102, artikel-id 88472Artikel i tidskrift (Refereegranskat)
    Abstract [sv]

    The study was performed to examine and assess the impact of the education, occupation and leisure time on building brain and cognitive reserves (CBR). A cross sectional study of 132 persons at age between 40 to 70 years old has been conducted. A structuredquestionnaire covering multiple constructs was used to collect the data. Multivariate regression results show that the three independent variables (LE, OC and ED) were statistically significant in the models with CBR as dependent variable. Leisure time and activities (LE) makethe strongest unique contribution (0.683) followed by occupation (0.261) and the weak contribution of the education (0.198) to explainthe dependent variable cognitive and brain reserve (CBR).The Brain and Cognitive Reserve hypothesesassumes that a rich intellectual measures and abilities a person have during her/his life enable this person to copewith difficult cognitive tasks and social events in life.

  • 14.
    Zineldin, Mosad
    Växjö universitet, Fakulteten för humaniora och samhällsvetenskap, Ekonomihögskolan, EHV.
    Cooperation and competition , C&C and JEP dissemination:: Health Care Quality Management: conference proceedings.2009Proceedings (redaktörskap) (Övrig (populärvetenskap, debatt, mm))
    Abstract [en]

    Co-opetition”, -co-operation for competition- is a key idea of this special issue of the IJHCQA, describes a situation in which independent departments, clinics, units or parties in health care sector co-operate with one another and co-ordinate their activities, thereby collaborating to achieve mutual goals which is patients’ satisfaction and health care quality assurance, but can at the same time compete with each other as well as with other health care providers. The basic philosophy underlying co-opetitive relationships is that all health care activities should aim for the establishment of mutually beneficial partnership relationships with other actors in the system, including competitors (Zineldin 2000, 2004).

    In short, the co-opetitive partners believe that their success does not require others to fail. They also have a philosophy that, in the spirit of trust and commitment, a win-win approach is the most effective way to assure the health care quality and patient safety.

    Good quality of care is considered to be the right of all patients and the responsibility of all involved actors in health care sector. Assuring the good health care quality is an ethical obligation of health care providers. Good-quality care makes, for example, contraception safer and more effective. Poorly delivered medical and health care services can cause infections, injuries, and even death. Poor services, in family planning clients and programs also can lead to incorrect, inconsistent, or discontinued contraceptive use and thus to unwanted pregnancies. Good-quality clinical services reduced clients' fears, increased their confidence in the care received, and generated loyalty to the clinic. In contrast, poor care can discourage women from seeking family planning or prompt clients to discontinue using family planning. Patients are more likely to feel safely the medical and health care provider is friendly, if they were satisfied with services, and if they had been told about the advantages and side effects of several treatment methods. Even health care staff members derive greater personal and professional satisfaction from their jobs when they can offer good-quality care and can feel their work is valuable. Some studies argue that the most satisfying aspect of physicians jobs was helping people and the community recognition they received for it.

  • 15.
    Zineldin, Mosad
    Växjö universitet, Fakulteten för humaniora och samhällsvetenskap, Ekonomihögskolan, EHV. marknadsföring.
    cooperation, competition and health care refrom: Challenges and opportunities for health care officials, professionals and patents2007Proceedings (redaktörskap) (Övrig (populärvetenskap, debatt, mm))
  • 16.
    Zineldin, Mosad
    Linnéuniversitetet, Ekonomihögskolan (FEH), Institutionen för marknadsföring (MF).
    Determinants of patient safety, satisfaction and trust: With focus on physicians-nurses performance2015Ingår i: Clinical Governance: An International Journal, ISSN 1477-7274, E-ISSN 1758-6038, Vol. 20, nr 2, s. 82-90Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    Purpose– The purpose of this paper is to assess and examine the impact of physicians-nurses performance on patient perceptions on safety, trust and satisfaction.

    Design/methodology/approach– A cross-sectional study of 170 inpatients at 78 Chinese hospitals has been conducted. A structured questionnaire covering multiple constructs was used to collect the data. Methodology is described and results are discussed.

    Findings– Multivariate regression results show that despite the variations in education and training of physicians and nurses, trust is statistically significant in the models with doctors performance and nurses performance as dependent variables. One surprise result is that patient safety is not statistically significant in the regression model with NP as dependent variable.Practical implications– Doctor and nurses as well as other staff at any healthcare setting or ward should provide patients with high-quality and safe healthcare. Competences and performance of physicians and nurses are the primary source of patient safety.

    Practical implications– Doctor and nurses as well as other staff at any healthcare setting or ward should provide patients with high-quality and safe healthcare. Competences and performance of physicians and nurses are the primary source of patient safety.

  • 17.
    Zineldin, Mosad
    Växjö universitet, Fakulteten för humaniora och samhällsvetenskap, Ekonomihögskolan, EHV. marknadsföring.
    Entreprenören Bengt Johannisson: Taskig (Theoretical,Analytical,structural,keen,Innovative,Glocal)2007Ingår i: Den lekande farbrorn, Växjö universitet , 2007, s. 68-70Kapitel i bok, del av antologi (Övrig (populärvetenskap, debatt, mm))
    Abstract [sv]

    About the main charactiristics and personlaity of an entrepreneur with focus of the ability to be:

    A theoretical

    An Analytical

    A structural

    A keen

    An Innovative and

    A Glocal

  • 18. Zineldin, Mosad
    European Business Review2006Samlingsverk (redaktörskap) (Övrig (populärvetenskap, debatt, mm))
    Abstract [en]

    Reviewer (granskning av vetenskapliga arbete för publikation i internationella tidskrifter

    THE MOHAMMED CARTOONS CONTROVERSY AND THE BOYCOTT OF DANISH PRODUCTS IN THE MIDDLE EAST, European Business Review (203)

  • 19.
    Zineldin, Mosad
    Växjö universitet, Fakulteten för humaniora och samhällsvetenskap, Ekonomihögskolan, EHV. Marknadsföring.
    Formulating a health quality improvement strategy for developing countries: Challenges and opportunities2006Ingår i: European Forum on Quality Improvement, European Forum on Quality Improvement , 2006, s. 20-Konferensbidrag (Övrigt vetenskapligt)
    Abstract [en]

    Many quality methods used in the west are not appropriate in this situation. There is a need to find a “way to quality” which is appropriate. Several studies show that most people in developing countries are not satisfied with the quality of public and private care and feel that something should be done.

    Even health care staff members derive greater personal and professional satisfaction from their jobs when they can offer good-quality care and can feel their work is valuable. Some studies argue that the most satisfying aspect of physicians jobs was helping people and the community recognition they received for it.

  • 20.
    Zineldin, Mosad
    Växjö universitet, Fakulteten för humaniora och samhällsvetenskap, Ekonomihögskolan, EHV. Marknadsföring.
    Health Care Quality Management: A 5 Qs Model2006Ingår i: ICIT and ISO 9000: 11th International Conference on ISO 9000 &TQM 10-12 april, 2006 in Hong Kong, 2006Konferensbidrag (Övrigt vetenskapligt)
    Abstract [en]

    The purpose is to examine the major factors affecting patients' perception of cumulative satisfaction and to address the question whether patients in Egypt and Jordan evaluate quality of health care similarly or differently.

    A conceptual model including behavioural dimensions of patient-physician relationships and patient satisfaction has been developed.

  • 21.
    Zineldin, Mosad
    Linnéuniversitetet, Ekonomihögskolan (FEH), Institutionen för marknadsföring (MF).
    Information Technology, Learning Organization, Innovation and Knowledge Management (ILIK)2015Ingår i: From Knowledge Management to Learning Organisation to Innovation: The Way Ahead! / [ed] Fawzy Soliman, Cambridge Scholars Publishing, 2015, s. 129-151Kapitel i bok, del av antologi (Refereegranskat)
    Abstract [en]

    The purpose of this chapter is to examine the integrated role of Knowledge  Management, Technology and Innovation on the competitiveness of a learning organization.  Innovation is a function of learning and experiences, which in turn should be driven and  developed by knowledge. Thus, effective knowledge management is a prerequisite for  learning and innovation.

  • 22.
    Zineldin, Mosad
    Växjö universitet, Fakulteten för humaniora och samhällsvetenskap, Ekonomihögskolan, EHV. Marknadsföring.
    International business relationship and entry modes: A case of Swedish automotive industry Scania and Volvo2007Ingår i: Cross Cutural Management: An international Journal, ISSN 1352-7606, Vol. 14, nr 4, s. 365-386Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    The purpose of this study is to identiffy the critical events of the establishment processes of two Swedish comapnies in the context of cross-culture and crosee border investment and to discuss how and to what extent the networks have changed and how the change has affected the establishment process and the market poisition.

  • 23.
    Zineldin, Mosad
    Växjö universitet, Fakulteten för humaniora och samhällsvetenskap, Ekonomihögskolan, EHV.
    International Journal of Bank Marketing: IJBM2006Samlingsverk (redaktörskap) (Övrigt vetenskapligt)
    Abstract [en]

    Reviewer (granskning av vetenskapliga arbete för publikation i internationella tidskrifter

    The impact of the enabling bank on SME satisfaction, International Journal of Bank Marketing, MS 263 IJBM

  • 24.
    Zineldin, Mosad
    Linnéuniversitetet, Ekonomihögskolan (FEH), Institutionen för marknadsföring (MF).
    International Journal of Strategic Business Alliances2013Samlingsverk (redaktörskap) (Refereegranskat)
    Abstract [en]

    IJSBA considers inter-firm partnerships as an alternative and effective strategic option for gaining and sustaining competitive advantage. It focuses on inter-firm collaboration in a variety of forms in various industries in both national and international environments. It promotes our understanding patterns and strategies of such ventures in the competitive global marketplace. Thus, IJSBA provides a platform for generation, critiques, and discussions of knowledge on the formations and implementations of strategic alliances between firms.

  • 25. Zineldin, Mosad
    Journal of Banks and Bank Systems2006Samlingsverk (redaktörskap) (Övrigt vetenskapligt)
    Abstract [en]

    RELATIONSHIP MARKETING: THE EFFECT OF RELATIONSHIP BANKING ON CUSTOMER LOYALTY IN THE BUSINESS BANKING INDUSTRY OF DEVELOPING COUNTRIES, Journal of Banks and Bank Systems

  • 26.
    Zineldin, Mosad
    Växjö universitet, Fakulteten för humaniora och samhällsvetenskap, Ekonomihögskolan, EHV. Marknadsföring.
    Main Factors Impacting Strategic Alliance and Competitiveness: Establishment Processes, Cultures, Motivations and Achievements2007Ingår i: 6th Intenational conference, Economic integration, copmetition and cooperation: April 18-21, 2007, University of Rijeka, Facutly of Economics- Opatjia-Croatia , 2007, s. 26-Konferensbidrag (Övrigt vetenskapligt)
    Abstract [en]

    The paper disucsses the different types of alliances with the foucs of improving the compeitive position. It highlights the main reason for alliance failures. The study shows that the strategic and managerial motivations are more important than the financial and technolgocial motivations. Strategic alliance in form of joint ventrue is more rewarding but risky than to-it alone strategy in Russia. One surprise is that there is no strong support that go it alone strategy is less desirrable strategy than joint venture alliance.

  • 27.
    Zineldin, Mosad
    Växjö universitet, Fakulteten för humaniora och samhällsvetenskap, Ekonomihögskolan, EHV.
    medel av EU SCM project ca 1.200.0002006Övrigt (Övrig (populärvetenskap, debatt, mm))
    Abstract [en]

    Project fund to imporve the quality of higher edcuation based on Bologna process

  • 28.
    Zineldin, Mosad
    Linnéuniversitetet, Fakulteten för Hälso- och livsvetenskap (FHL), Institutionen för medicin och optometri (MEO).
    Patient self-efficacy and health2016Konferensbidrag (Refereegranskat)
    Abstract [en]

    How patients cope with and manage their chronic condition when not under direct medical supervision makes a difference in their quality of life, their health, and their utilization of the healthcare system—and such self-efficacy and self-management can be both time-consuming and complex.

    The concept of self-efficacy is receiving increasing recognition as a predictor of health behavior change and maintenance. The purpose of this speech is to facilitate a clearer understanding of both the concept and its relevance for health behaviour, practice, healthcare quality, patient safety and quality of life in general. A patient who believes in being able to produce a desired effect can conduct a more active and self-determined life course. Health specific self-efficacy is a person’s optimistic self-belief about being capable to resist temptations and to adopt a healthy lifestyle. A co-creating Health program enables clinicians and patients to make their interactions and healthcare institutions/system as productive as possible.

  • 29.
    Zineldin, Mosad
    Växjö universitet, Fakulteten för humaniora och samhällsvetenskap, Ekonomihögskolan, EHV.
    QID, Quality, Innovation, Differentiation (QID) Management and Competitiveness in the Financial Sector: a tool for overcoming financial and banking crises2009Ingår i: Journal of Financial Transformation, ISSN 1755-361X, E-ISSN 1755-3628, Vol. 26, s. 96-103Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    The purpose of this paper is to examine the integrated role of quality, innovation, and differentiation (QID) on the competitiveness of a financial organization in circumstances such as the current global financial crisis. It is a conceptual paper adopting a cross-disciplinary approach that proposes an integrative model of QID and considers its components as essential factors within a total relationship management (TRM) concept. It shows that QID, competitiveness, and positioning are all linked and that QID and total relationship management are strongly related to the competitive advantages in the hyper-competitive financial and banking sector. The paper depicts a professional implementation of a service market orientation, quality improvement, as well as development of banking services differentiation and innovation functions. The paper proposes a holistic, cross-disciplinary model of QID. The features and essentials in connection to the attainment of such an approach are tentatively constructed through total relationship management (TRM) and 5Qs (five qualities) models which could be a tool for responding to the current situation and anticipating future crises at an early stage. Thus, I argue that TRM can be seen as an administrative and process innovation that facilitates the technological innovation of banking services. As the specific conditions found in one financial institution may not be present in others readers are cautioned that the conclusions may have different and limited applicability in different financial institutions. An empirical case study is recommended.

  • 30.
    Zineldin, Mosad
    Växjö universitet, Fakulteten för humaniora och samhällsvetenskap, Ekonomihögskolan, EHV. Marknadsföring.
    Quality Management Model for Software Industries2007Ingår i: TQM Magazine, nr manuscript.No.1091Artikel, recension (Övrig (populärvetenskap, debatt, mm))
  • 31.
    Zineldin, Mosad
    Linnéuniversitetet, Fakultetsnämnden för ekonomi och design, Ekonomihögskolan, ELNU.
    Regional Economics and Economic Policy2012Samlingsverk (redaktörskap) (Refereegranskat)
  • 32.
    Zineldin, Mosad
    Linnéuniversitetet, Fakultetsnämnden för ekonomi och design, Ekonomihögskolan, ELNU.
    Strategic Alliances, Total Relationship Management (TRM) and 5 Qs: Why do both Marriages and Strategic Alliances have over 50% failure rate?2012Ingår i: ISO, TQM, Medical Tourism & Patient Safety Best Practive / [ed] Samueal Ho; Mosad Zineldin and Martin Amsteus, 2012, s. 115-123Konferensbidrag (Refereegranskat)
    Abstract [en]

    The paper describes theoretically with some empirical evidences the decision and result of strategic alliance as a relationship between people or as a love affair and a commitment to marriage which is ideally, based on shared interest, love, mutual trustworthiness, and commitment to continue the relationship. The main point is that, just as successful human marriages require clarity of needs, purpose, maturity, preparation, patience, nurturing, flexibility, commitment, trust, and compromise, so too will such prerequisites apply to successful organizational strategic alliance relationships.

     

    The main task of this conceptual research is to identify the reasons for failures of strategic alliances to answer the question of why do they fail. The problem will be later on (phase 2) analysed taking into consideration different industry sectors located in different countries

     

  • 33.
    Zineldin, Mosad
    Växjö universitet, Fakulteten för humaniora och samhällsvetenskap, Ekonomihögskolan, EHV.
    Strategic co-operation and sustainable economic integration:: the crisis of Arab/Islamic countries in the era of globalisation2008Ingår i: Business Excellence and Competitiveness in the Middle East and North Africa, Inderscience Enterprises Ltd , 2008Kapitel i bok, del av antologi (Övrigt vetenskapligt)
    Abstract [en]

    We currently experience unprecedented global integration. For the first time in history, most of regions of the world are interlocking their economies and becoming increasingly interdependent. The end of the Cold War resulted in economic, technological, political and social paradigm shift in form

    of the free-market economy, EU and liberal democracy. This cleared the way for the creation of a truly global economy. This was historically unprecedented and still have unprecedented consequences. Although the globalisation and different economic blocs are actually a fact since more than ten years,Arab countries, on the other hand, have been for the past 40 or more years talking about the Arab economic union even before the European economic union. Europe is almost one nation now and Arabs are still talking about how they are going to accomplish creating a such union. However, globalisation of Western countries can cause more problem and crisis for the developing countries, if these countries are not able to compete or cooperate with developed countries.

    The existing economic blocs in Europe, USA, Asian, etc. create more unbalanced economic situation which may increase the tension between the south and north. These blocs would have an extremely prominent and powerful position as a guides and advisers in Arab countries. The main dilemma is that Arab countries often compete each other rather than cooperate with each others. Arab countries are in a great need to cooperate, build up trust and alliances with each others to achieve some political and economical synergy effects and to be able to create some political and economic balance in the global era. Without political and socio-economic integration between Arab countries there is no interdependence relationship between Western and Arabs.Too dependent on western nations or blocs is not of the benefit of neither the Arab nor Western countries. It cerates tension and basis for conflicts.

    The aim of the study is to outline the strategy needed to chieve the Arab shared objective of cooperation and peaceful existence. This study is a continuation of my previous research efforts to develop a new approach of a strategic or a copetition relationship. It presents a theoretical, conceptual and empirical discourse based on recent developments in economics and relationship management and marketing theories as well as a semi-structured personal interviews. This paper provides a different perspective. It integrates the micro and macroeconomic forces and factors.

  • 34.
    Zineldin, Mosad
    Växjö universitet, Fakulteten för humaniora och samhällsvetenskap, Ekonomihögskolan, EHV.
    The 5 -10 - 20 - 30 Rules: Patient Safety2007Ingår i: the 7th C&C International conference: 16-20 December-Växjö University, Växjö University-Reprot , 2007Konferensbidrag (Refereegranskat)
    Abstract [en]

    C&C Established in 2000 by Professor Mosad Zineldin at Växjö University-Sweden in cooperation with eminent academics from different countries such as Professor David Walters, Australia, Professor Duglas Hensler, USA and Dr. John Peters, UK. C&C

    SCOPE

    The management of Health and Social Care constitutes an important area for the application of concepts and techniques from the disciplines of Management, quality, medicine, mathematics, operational research and statistics. Problems such as health care quality managmement, outsourcing, management of waiting lists and bed capacity, hospital redesign, workforce planning and scheduling, patient flow modelling, performance management, disease monitoring, ethics and health care technology assessment have been tackled using both qualitative and quantitative techniques.

    The purpose of the 7th International Conference/workshop on cooperation, competition and Health care reform (CCHR) is to bring together researchers and practitioners interested in the health care advances, reform and reengineering.

  • 35.
    Zineldin, Mosad
    Växjö universitet, Fakulteten för humaniora och samhällsvetenskap, Ekonomihögskolan, EHV. Marknadsföring.
    The 5 -10 - 20 - 30 Rules: TRM and5 Qs Approaches for Reducing Medical Errors & Increasing Patent Safety2007Ingår i: the 7th C&C International conference: 16-20 December-Växjö University, Växjö University-Reprot , 2007Konferensbidrag (Refereegranskat)
    Abstract [en]

    C&C Established in 2000 by Professor Mosad Zineldin at Växjö University-Sweden in cooperation with eminent academics from different countries such as Professor David Walters, Australia, Professor Duglas Hensler, USA and Dr. John Peters, UK. C&C

    SCOPE

    The management of Health and Social Care constitutes an important area for the application of concepts and techniques from the disciplines of Management, quality, medicine, mathematics, operational research and statistics. Problems such as health care quality managmement, outsourcing, management of waiting lists and bed capacity, hospital redesign, workforce planning and scheduling, patient flow modelling, performance management, disease monitoring, ethics and health care technology assessment have been tackled using both qualitative and quantitative techniques.

    The purpose of the 7th International Conference/workshop on cooperation, competition and Health care reform (CCHR) is to bring together researchers and practitioners interested in the health care advances, reform and reengineering.

    The aim of my paper presented in this conference is to:

    •Present a new Quality Assurance Model (5Qs) based on Total Relationship Management

    (a holistic) Approach (TRM). The expected outcomes are to: •Reduce the medical errors

    •Increase patient safety & •to achieve higher doctors and patients level of satisfaction

  • 36.
    Zineldin, Mosad
    Växjö universitet, Fakulteten för humaniora och samhällsvetenskap, Ekonomihögskolan, EHV. Marknadsföring.
    The Impact of the Enabling Bank on SME Satisfaction2007Ingår i: International Journal of Bank MarketingArtikel, recension (Övrig (populärvetenskap, debatt, mm))
  • 37.
    Zineldin, Mosad
    Växjö universitet, Fakulteten för humaniora och samhällsvetenskap, Ekonomihögskolan, EHV. Marknadsföring.
    THE MOHAMMED CARTOONS CONTROVERSY AND THE BOYCOTT OF DANISH PRODUCTS IN THE MIDDLE EAST2007Ingår i: European Business Review, nr 203Artikel, recension (Övrig (populärvetenskap, debatt, mm))
  • 38.
    Zineldin, Mosad
    Växjö universitet, Fakulteten för humaniora och samhällsvetenskap, Ekonomihögskolan, EHV. Marknadsföring.
    The quality of health care and patient satisfaction: An exploratory investigation of the 5Qs model at some Egyptian and Jordanian medical clinics2006Ingår i: International Journal of Health Care Quality Assurance, ISSN 0952-6862, Vol. 19, nr 1, s. 60-92Artikel i tidskrift (Refereegranskat)
    Abstract [sv]

    Purpose – To examine the major factors affecting patients' perception of cumulative satisfaction and to address the question whether patients in Egypt and Jordan evaluate quality of health care similarly or differently.

    Design/methodology/approach – A conceptual model including behavioural dimensions of patient-physician relationships and patient satisfaction has been developed. As the empirical research setting, this study concerns three hospitals in Egypt and Jordan. The survey instrument in a questionnaire form was designed to achieve the research objectives. A total of 48 items (attributes) of the newly developed five quality dimensions were identified to be the most relevant. A total of 224 complete and usable questionnaires were received from the in-patients.

    Findins: A Patients' satisfaction with different service quality dimensions is correlated with their willingness to recommend the hospital to others. A cure to improve the quality for health-care services can be an application of total relationship management and the 5Qs model together with customer orientation strategy.

    The result can be used by the hospitals to reengineer and redesign creatively their quality management processes and the future direction of their more effective health-care quality strategies.

    Originality– In this research a study is described involving a new instrument and a new method which assure a reasonable level of relevance, validity and reliability, while being explicitly change-oriented. This study argues that a patient's satisfaction is a cumulative construct, summing satisfaction with five different qualities (5Qs) of the hospital: quality of object, processes, infrastructure, interaction, and atmosphere

  • 39.
    Zineldin, Mosad
    Växjö universitet, Fakulteten för humaniora och samhällsvetenskap, Ekonomihögskolan, EHV. Marknadsföring.
    The Quality of Higher Education and Citizens/Student Satisfaction:: TRM Philosophy and 5Qs Model2007Ingår i: Second International Conference “Education, Economics, and Law:: Traditions and Innovations, MOSCOW INSTITUTE OF ECONOMICS & LINGUISTICS , 2007Konferensbidrag (Övrigt vetenskapligt)
    Abstract [en]

    This paper seeks to provide some concrete criteria and proposals to improve the objectives and quality of education systems. The aim is to develop a new quality assessment model and tools including some behavioural dimensions. This study provides a theoretical and conceptual base to understand the complex and multidimensional nature of the quality of higher education and student satisfaction. It is based on recent theories and concepts developed in quality management, and sociological and pedagogical literature.

  • 40.
    Zineldin, Mosad
    Växjö universitet, Fakulteten för humaniora och samhällsvetenskap, Ekonomihögskolan, EHV.
    THE RELATIONSHIPS BETWEEN THE CHARACTERISTICS OF THE STRATEGY PROCESS2007Ingår i: Mamagment decisionArtikel, recension (Övrig (populärvetenskap, debatt, mm))
  • 41.
    Zineldin, Mosad
    Växjö universitet, Fakulteten för humaniora och samhällsvetenskap, Ekonomihögskolan, EHV. Marknadsföring.
    The Royality of loyalty: CRM, Quality and Retention2006Ingår i: Journal of Consumer Marketing, ISSN 0736-3761, Vol. 23, nr 7, s. 430-437Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    The purpose of the study is to examine and develop a better understanding of triangle relationship between quality, customer relationship management (CRM) and customer loyalty (CL) which might lead to companies' competitiveness (CC).

    A research model (5Qs) was designed to measure satisfaction and loyalty. This model is based on two conditions: the customer database and CRM strategy are well structured; and that management control systems have the capacity to produce required data for the analysis.

    Findings – Changing in quality over time within various segments or related to specific products or categories of products/services can be used as an indicator the level of loyalty. By linking infrastructure, interaction and atmosphere indicators to the quality of object and processes, researchers and managers can document which changes in CRM strategy improve the overall satisfaction and loyalty, hence the ultimate outcomes.

    Originality/value – In this study a new technical-functional 5 qualities model (5Qs) is created and utilized to measure the quality and loyalty. The paper suggests how to incorporate the infrastructure, interaction and atmosphere indicators into the quality of object and processes to identify changes and improvement in CRM strategies.

  • 42. Zineldin, Mosad
    TQM Magazine2006Samlingsverk (redaktörskap) (Övrigt vetenskapligt)
    Abstract [en]

    Reviewer (granskning av vetenskapliga arbete för publikation i internationella tidskrifter

    Quality Management Model for Software Industries , TQM Magazine/1091 10

  • 43.
    Zineldin, Mosad
    Linnéuniversitetet, Fakultetsnämnden för ekonomi och design, Ekonomihögskolan, ELNU.
    Trait EI, customer orientation and service performance2012Samlingsverk (redaktörskap) (Refereegranskat)
    Abstract [en]

    Review/granskning

    Ref.:  Ms. No. BSFA-12-982

  • 44.
    Zineldin, Mosad
    Linnéuniversitetet, Fakulteten för Hälso- och livsvetenskap (FHL), Institutionen för medicin och optometri (MEO).
    Transformational leadership behavior, emotions, and outcomes: Health psychology perspective in the workplace2017Ingår i: Journal of Workplace Behavioral Health, ISSN 1555-5240, E-ISSN 1555-5259, Vol. 32, nr 1, s. 14-25Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    The purpose of this study is to empirically evaluate the transformational leadership styles, emotions, and organizational outcomes among different professionals in different sectors. The transformational leadership and emotions theories were utilized and tested in a sample of 128 leaders in Sweden. The main objectives of the study are (1) to determine which of the transformational leadership styles (TLS) are best at predicting effective outcomes (OUT) of extra effort by employees (EXE), leader effectiveness (EFE) and job satisfaction (SAT) and (2) to examine which TLS predict significant positive emotions (TEMO). Results of the study reveal that TLS and most of the outcome scales (SAT, EXE, SAT) are positively and significantly correlated. Charisma (C) and idealized influence (II) are not correlated with EFE. The results further supported that inspirational motivation leaders behavior could produce greater amounts of SAT (r = .54**), EXE (r = .41**). Individualized consideration (IC) also generates great SAT, r = .42. The study also found that only inspirational motivation (I) and intellectual stimulator leadership styles made a significance for TEMO such as being enthusiastic, hopeful, proud, happy, attentive, and inspiring with beta = 26 and beta = 17, respectively. Inspirational transformational leaders' behavior and emotions are the most capable in increasing the organizational overall outcomes by boosting employees' job satisfaction, additional effort, and effectiveness. Hence, these improve and enhance the mental and psychological health inside and outside the workplace.

  • 45.
    Zineldin, Mosad
    Linnéuniversitetet, Fakultetsnämnden för ekonomi och design, Ekonomihögskolan, ELNU.
    What are the antecedents of coopetition?: An explanation in terms of centrality and personality traits2012Samlingsverk (redaktörskap) (Refereegranskat)
    Abstract [en]

    Review/granskning av Manuscript ID: EBR-Sep-2012-0051

  • 46.
    Zineldin, Mosad
    et al.
    Linnéuniversitetet, Fakultetsnämnden för ekonomi och design, Ekonomihögskolan, ELNU.
    Akdag, Hatice Camgoz
    Kadir Has University, Turkey.
    Vasicheva, Valentina
    Linnéuniversitetet, Fakultetsnämnden för humaniora och samhällsvetenskap, Institutionen för samhällsvetenskaper, SV.
    Assessing quality in higher education: new criteria for evaluating students’ satisfaction2011Ingår i: Quality in Higher Education, ISSN 1353-8322, E-ISSN 1470-1081, Vol. 17, nr 2, s. 231-243Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    The aim of this research is to present a new quality assurance model (5Qs) and to examine the major factors affecting students’ perception of cumulative satisfaction. The model includes behavioural dimensions of student satisfaction. The factors included in this cumulative summation are technical, functional, infrastructure, interaction and atmosphere of higher education institutions. This study concerns students in higher education institutions in Istanbul Turkey. The questionnaire contains a total of 39 items (attributes) of newly developed five quality dimensions (5Qs). A total of 1641 complete and usable questionnaires was received. Frequency analysis, factor analysis and reliability analysis were used for analysing the data collected. Inspection of scree plot and eigenvalues enabled the analysis to reduce the 39 quality attributes to seven factors. The results can be used by higher education institutions to re-engineer and re-design creatively their quality-management processes and the future direction of their more effective education quality strategies.

  • 47.
    Zineldin, Mosad
    et al.
    Linnéuniversitetet, Ekonomihögskolan (FEH), Institutionen för marknadsföring (MF).
    Amsteus, Martin
    Linnéuniversitetet, Ekonomihögskolan (FEH), Institutionen för marknadsföring (MF).
    Negativity hurts your style?: A study of leaders' negative emotions and their leadership style2014Ingår i: International Journal of Work Organisation and Emotion, ISSN 1740-8938, E-ISSN 1740-8946, Vol. 6, nr 4, s. 327-337Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    The aim of this study is to investigate the relationship between leaders' negative emotions and leadership styles. Faculty members at a Swedish university between 1995 and 2007 were surveyed. Members who had worked at the same institution the entire period provided a total of 48 assessments regarding the styles and emotions of their leaders (deans). The results show that some negative emotions and leadership styles are related. For an organisation to perform well (e.g., in terms of work environment), leaders should consider managing their emotions.

  • 48.
    Zineldin, Mosad
    et al.
    Linnéuniversitetet, Fakultetsnämnden för ekonomi och design, Ekonomihögskolan, ELNU.
    Bill, Frederic
    Linnéuniversitetet, Fakultetsnämnden för ekonomi och design, Ekonomihögskolan, ELNU.
    Vasicheva, Valentina
    Linnéuniversitetet, Fakultetsnämnden för ekonomi och design, Ekonomihögskolan, ELNU.
    Philipson, Sarah
    Linnéuniversitetet, Fakultetsnämnden för ekonomi och design, Ekonomihögskolan, ELNU.
    Sandell, Michaela
    Relationship management for the future2012 (uppl. 1)Bok (Övrigt vetenskapligt)
    Abstract [en]

    Relationship management for the future (RMF) provides a unique and powerful tools and rod map for understanding relationship creation, development and sustainability in everyday work and life. This comprehensive and unique book blends the enduring wisdom of the past with the fresh thinking of today in order to offer a remarkably intriguing look into the future of tomorrow´s relationships. It is a multidisciplinary work addressing a broad spectrum of total relationship management (TRM) issues and strategies to create exciting and dynamic competitive organizations.

    What an organisation needs today to master it is future is a new total relationship management (TRM) philosophy. Total relationship management for the future (TRMf) should be supported by and rooted in the organization as a whole. Consumers and business customers are people with different current and future desires and needs. To win the heart of the people, a relationship- based- organisation should understand  today´s and future customers’ needs and desires and providing them with a mix of functional, utilitarian, technical and symbolic values.  This requires that people (managers, marketers and all other employees) who comprise the chain of relationships by which value is created for the end-customer must themselves work together to define areas of mutual interest and the potential for sharing. Thus, a TRMF philosophy should be the basis for re-engineering of business processes, policies and relationship views.

    RMF provides a synthesis of research and practice, offering valuable new insights for effective management of relationship-based organization. This book is aimed at both undergraduate and graduate business and management students, researchers, managers, marketers and all organizations facing the challenges of the future in all sectors such as industrial, consumer, education, agricultural, IT, medical, health care and other services.

     

  • 49.
    Zineldin, Mosad
    et al.
    Linnéuniversitetet, Fakultetsnämnden för ekonomi och design, Ekonomihögskolan, ELNU.
    Borén, Peter
    Linnéuniversitetet, Fakultetsnämnden för hälsa, socialt arbete och beteendevetenskap, Institutionen för pedagogik, psykologi och idrottsvetenskap, PPI.
    The School of the Future: The ideas underlying the Swedish national reform of upper-secondary education 20112011Ingår i: / [ed] Borys Grinchenko Kyiv University- Kiev-Ukraine, Kiev-Ukraine: Borys Grinchenko Kyiv University- , 2011Konferensbidrag (Refereegranskat)
    Abstract [en]

    In the article reveals an idea of the school of the future, describe different aspects of the Swedish New Reform. Special attention is paid to the description of the 5Qs Model which incorporates essential and multidimensional attributes, missing in other models.

  • 50.
    Zineldin, Mosad
    et al.
    Växjö universitet, Fakulteten för humaniora och samhällsvetenskap, Ekonomihögskolan, EHV.
    Camgoz Akdag, Hatice
    Kadir Has University, Management Department,Istanbul-Turkey.
    Quality of Health Care and Patient Satisfaction: An exploratory investigation of the 5Qs model in Turkey2009Konferensbidrag (Refereegranskat)
    Abstract [en]

    The aim is to examine the major factors affecting patients’ perception of cumulative summation. Secondly, empirically to examine the major factors affecting perception of the cumulative satisfaction to address the question whether patients in Istanbul evaluate quality of health care to be similarly or differently than the Kazakhstani, Egyptian and Jordanian patients.

    A questionnaire was distributed to people who are or were patient once in Istanbul hospitals. The questionnaire contains a total of 39 items (attributes) of newly developed five quality dimensions (5Qs). A total of 1107 complete and usable questionnaires were received. Frequency distribution, factor analysis and reliability analysis is used for analysing the data collected.

    The first three factors that are the biggest concern for people being treated in hospitals in Turkey these are: the quality of infrastructure; the quality of atmosphere, and quality of object. The specific attributes, which were perceived as concerns, were similar with all other three countries results. A cure to improve the quality for health-care services can be an application of total relationship management and the 5Qs model together with customer orientation strategy.

    The result can be used by the hospitals to reengineer and redesign creatively their quality management processes and the future direction of their more effective health-care quality strategies.

    In this research a study is described involving a new instrument and a new method, which assure a reasonable level of relevance, validity and reliability, while being explicitly change-oriented. This study argues that a patient's satisfaction is a cumulative construct, summing satisfaction with five different qualities (5Qs) of the hospital: quality of object, processes, infrastructure, interaction, and atmosphere.

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