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  • 1.
    Andersson, Petra
    et al.
    Linnaeus University, School of Business and Economics, Department of Management Accounting and Logistics.
    Forslund, Helena
    Linnaeus University, School of Business and Economics, Department of Management Accounting and Logistics.
    Developing an indicator framework for measuring sustainable logistics innovation in retail2018In: Measuring Business Excellence, ISSN 1368-3047, E-ISSN 1758-8057, Vol. 22, no 1, p. 1-13Article in journal (Refereed)
    Abstract [en]

    Purpose

    The purpose of this paper is to develop an indicator framework for measuring sustainable logistics innovation (SLI) in retail.

    Design/methodology/approach

    A literature review in different theory areas was conducted to generate a literature-based SLI indictor framework. The literature-based framework was then compared to five-year sustainability reports of three Swedish retailers to identify SLI indicators and how to measure them. This comparison led to a developed framework.

    Findings

    The developed framework combines sustainability dimensions with logistics activities. It identifies SLI indicators and how to measure them. Significant gaps between the framework and sustainability reports prompted the creation of an agenda for future research. Items that further research should consider include broadening or deepening the framework, developing specifically social SLI indicators for all logistics activities and developing measurement scales for the SLI indicators.

    Research limitations/implications

    The study presents an SLI indicator framework as an initial contribution towards knowledge creation, and following the agenda for further research could generate even more implications for research.

    Practical implications

    Managers need inspiration concerning which indicators to use to measure SLI and how.

    Social implications

    The study addresses both environmental and social sustainability, as well as suggests SLI indicators.

    Originality/value

    No identified study has merged sustainable logistics innovation and performance measurement in retail.

  • 2.
    Andersson, Petra
    et al.
    Linnaeus University, School of Business and Economics, Department of Management Accounting and Logistics.
    Forslund, Helena
    Linnaeus University, School of Business and Economics, Department of Management Accounting and Logistics.
    Measuring sustainable logistics innovation performance2016In: Proceedings of the 10th conference of the Performance Measurement Association, Edinburgh, Scotland, June 26-29, 2016, Performance Measurement Association (PMA) , 2016Conference paper (Refereed)
  • 3.
    Berling, Peter
    et al.
    Växjö University, Faculty of Humanities and Social Sciences, School of Management and Economics.
    Forslund, HelenaVäxjö University, Faculty of Humanities and Social Sciences, School of Management and Economics.
    Effektiva och lönsamma försörjningskedjor: Konferenspublikation från Plans forsknings- och tillämpningskonferens i Växjö2009Conference proceedings (editor) (Other academic)
  • 4.
    Berling, Peter
    et al.
    Linnaeus University, School of Business and Economics, Department of Management Accounting and Logistics.
    Forslund, HelenaLinnaeus University, School of Business and Economics, Department of Management Accounting and Logistics.
    Proceedings från logistikföreningen Plans forsknings- och tillämpningskonferens2016Conference proceedings (editor) (Other academic)
  • 5.
    Björklund, Maria
    et al.
    Linköping University.
    Forslund, Helena
    Linnaeus University, School of Business and Economics, Department of Management Accounting and Logistics.
    A framework for classifying sustainable logistics innovations2018In: Logistics Research, ISSN 1865-035X, Vol. 11, no 1, p. 1-12Article in journal (Refereed)
    Abstract [en]

    Researchers and practitioners alike need support in the challenges to develop sustainable logistics, and one cannot afford to have a limited view of what constitutes sustainable logistics innovation (SLI). In order to inspire researchers and practitioners to expand their mindset when addressing sustainable logistics, the purpose of this paper is to develop a framework for classifying sustainable logistics innovations, and by classifying some SLIs evaluating the applicability of the framework. The study is based on a literature review within logistics innovation, sustainable innovation, and sustainable logistics innovation, resulting in a framework. It contains three areas: softness, extent of change and scope, which in turn contain nine dimensions. Interviews in three retailers acting in Sweden were conducted. SLIs were illustrated and classified in the framework. By moving outside how research so far has studied SLIs, examples of SLIs in logistics activities other than transport were identified, in forms aside from technological solutions, and in industries outside of logistics service providers. It was found that it was possible to classify SLIs in all dimensions, with some difficulties in extent of change in output, which also shows the applicability of the framework. Using the framework, SLIs can be understood in a more concrete and applicable way, which can inspire practitioners to develop and expand their efforts towards sustainable logistics. Therefore the study has implications for research, practice and society. Several suggestions for future research are presented.

  • 6.
    Björklund, Maria
    et al.
    Linköping University.
    Forslund, Helena
    Linnaeus University, Faculty of Business, Economics and Design, Linnaeus School of Business and Economics.
    Environmental performance in transport contracts2011In: Proceedings of the EurOMA conference in Cambridge UK, 2011, International Annual EurOMA Conference, 2011Conference paper (Refereed)
    Abstract [en]

    This study investigates the inclusion of environmental performance in transport contracts, and studies if differencesin inclusion can be explained by intra-organizational involvement. Findings from a survey study targeting logisticsservice providers and shippers suggest that those who include environmental performance in contracts, not necessarilyconsider how to measure the environmental performance and how to handle non-compliance. A higher degree ofintra-organizational involvement is related to larger inclusion of environmental performance in contracts. Findingsalso indicate that transportation managers play a more important role for inclusion of environmental performance incontracts, as compared to top management and environmental managers.

  • 7.
    Björklund, Maria
    et al.
    Linköping University.
    Forslund, Helena
    Linnaeus University, School of Business and Economics, Department of Management Accounting and Logistics.
    Exploring the sustainable logistics innovation process2018In: Industrial management + data systems, ISSN 0263-5577, E-ISSN 1758-5783, Vol. 118, no 1, p. 204-217Article in journal (Refereed)
    Abstract [en]

    Purpose

    The development of more sustainable logistics calls for innovative thinking. In order to accelerate the development in the field, there is a need for increased understanding of the process behind successful implementation of sustainable logistics innovations (SLI). The purpose of this paper is to explore the SLI process, in order to identify critical factors, challenges as well as actors involved.

    Design/methodology/approach

    A multiple-case study in six Swedish retailers and LSPs, successful in SLI implementations, was conducted. Both within-case and cross-case analyses were applied.

    Findings

    The SLI process consists of five phases. The positive relationship between formalisation and SLI success is supported. Critical activities and challenges not known from literature were found in each phase. Examples are the use of logistics and customer KPIs, quickness, developing simple concepts, using a sustainability business case template and selecting where to test SLIs. Some phases are involving many internal and external actors, while others involve few internal actors. Customers are not particularly involved, and retailers involve their LSP suppliers.

    Research limitations/implications

    This study addresses the lack of empirical research in logistics innovation and has bridged the gap of innovation studies in other companies than in LSPs. Furthermore it has combined two developing areas, sustainable innovation and logistics innovation, into SLI. A number of critical activities and challenges, and complex patterns for actors’ involvement in the SLI process phases are explored as insights from particular cases; these results could be analytically generalised to theory.

    Practical implications

    The practical implications lie in guiding managers who wish to improve sustainability and innovativeness in logistics and, consequently, business success. Knowledge from successful companies about which phases to go through in which sequence, which challenges that can be expected and who to include in the SLI process could imply that more companies focus on SLI.

    Originality/value

    This study addresses the lack of empirically-based research in logistics innovation and expands the concept to retailers.

  • 8.
    Björklund, Maria
    et al.
    Linköping University.
    Forslund, Helena
    Linnaeus University, School of Business and Economics, Department of Management Accounting and Logistics.
    Hållbara logistikinnovationer (HLI) i handels- och logistikföretag2016In: Proceedings från logistikföreningen Plans forsknings- och tillämpningskonferens / [ed] Peter Berling & Helena Forslund, Växjö: Logistikföreningen Plan , 2016Conference paper (Other academic)
  • 9.
    Björklund, Maria
    et al.
    Linköping University.
    Forslund, Helena
    Linnaeus University, School of Business and Economics, Department of Management Accounting and Logistics.
    Illustrating and classifying sustainable logistics innovation2016In: LRN conference 2016: proceedings, The Chartered Institute of Logistics and Transport (UK) , 2016Conference paper (Refereed)
  • 10.
    Björklund, Maria
    et al.
    Linköping University.
    Forslund, Helena
    Linnaeus University, School of Business and Economics, Department of Management Accounting and Logistics.
    In search of sustainable logistics innovation2015In: Proceedings of the 27th International NOFOMA conference, Molde, Norway, Nordic Logistics Research Network, 2015Conference paper (Refereed)
    Abstract [en]

    Purpose

    The development of more sustainable logistics services calls for innovative thinking. However, what innovative thinking and innovation imply, is seldom clearly expressed. The purpose of this paper is to increase the understanding and application of the innovation concept within logistics research with a focus on sustainability, by exploring the relation between sustainability and innovation within the fields of logistics.

    Design/methodology/approach

    The study is based upon a literature review of sustainable logistics, sustainable innovation, logistics innovation and sustainable logistics innovation, furthermost in peer reviewed scientific journals. Pattern-matching is used to analyse and categorise the findings in the literature with regard to definitions applied, as well as research patterns and research gaps.

    Findings

    We suggest a definition of sustainable logistics innovation, to lay a foundation for common understanding. Three research patterns; type of innovation targeted, aspects that generate innovation and how to manage innovation are described. A number of research gaps that ought to be included in a future research agenda are suggested.

    Research limitations/implications (if applicable)

    An increased understanding of the innovation concept and common research patterns within this area, can constitute an important basis for researchers in order to positioning and clarify the innovativeness in their research. The research gaps identified can provide guidance for future research studies.

    Originality/value

    Few studies have combined sustainability and innovation within logistics focusing on the practical application.

  • 11.
    Björklund, Maria
    et al.
    Linköpings universitet.
    Forslund, Helena
    Linnaeus University, School of Business and Economics, Department of Management Accounting and Logistics.
    Sustainable logistics business cases2017In: NOFOMA 2017: the 29th NOFOMA conference: ”Taking on grand challenges”: conference proceedings / [ed] Daniel Hellström, Joakim Kembro & Hajnalka Bodnar, Nordic Logistics Research Network, 2017Conference paper (Other academic)
  • 12.
    Björklund, Maria
    et al.
    Linköping University.
    Forslund, Helena
    Linnaeus University, School of Business and Economics, Department of Management Accounting and Logistics.
    The inclusion of environmental performance in transport contracts2013In: Management of environmental quality, ISSN 1477-7835, E-ISSN 1758-6119, Vol. 24, no 2, p. 214-227Article in journal (Refereed)
    Abstract [en]

    Purpose – The purpose of this paper is to investigate the inclusion of environmental performance in transport contracts, and to study whether differences in inclusion can be explained by managerial involvement.

    Design/methodology/approach – The study is based on a survey of shippers and logistics service providers in Sweden. Regression and cluster analysis were used to link managerial involvement to inclusion of environmental performance.

    Findings – Companies that include environmental performance in transport contracts do not necessarily consider how to measure the environmental performance and how to handle non-compliance. The most common performance metrics to include are CO2 emissions and energy use. A higher degree of managerial involvement is related to larger inclusion of environmental performance. Findings also indicate that transportation managers play a very central role for inclusion of environmental performance in contracts.

    Research limitations/implications – The paper offers a theoretical contribution to transport contract and performance management theory by expanding it to encompass environmental performance. The authors provide some descriptive and explanatory results in a Swedish context.

    Practical implications – The managerial contribution is to show practices and provide an understanding of the use of contracts for environmental performance, which in analogy with previous research can lead to environmental performance improvements.

    Originality/value – Few identified studies focus on regulating environmental performance in transport contracts.

  • 13.
    Björklund, Maria
    et al.
    Linköping University.
    Forslund, Helena
    Linnaeus University, School of Business and Economics, Department of Management Accounting and Logistics.
    The purpose and focus of environmental performance measurement systems in logistics2013In: International Journal of Productivity and Performance Management, ISSN 1741-0401, E-ISSN 1758-6658, Vol. 62, no 3, p. 230-249Article in journal (Refereed)
    Abstract [en]

    Purpose – Environmental performance measurement systems (EPMS) in supply chains are increasingly important. The aim of this paper is to investigate the purposes of having an EPMS in logistics and in what ways the purpose of an EPMS can influence its focus in the supply chain.

    Design/methodology/approach – The study is based on a survey of shippers and logistics service providers in Sweden. Exploratory factor analysis grouped the EPMS purposes. Regression analysis investigated the relation between EPMS purpose and supply chain focus.

    Findings – Those companies that had an EPMS had several purposes. The most common EPMS purpose was target setting. The seven purposes could be grouped into one external demand and one internal management factor. The most common focus was company-internal, and the least common was to have a downstream focus. Significant relationships were verified between EPMS purpose and supply chain focus; companies seem to design their EPMS mainly out of internal management purposes.

    Research limitations/implications – The study contributed to theory on performance measurement in logistics by expanding it to include environmental performance. The richest theoretical contribution is related to the descriptive first research question, which provided theoretical structures and empirical knowledge on EPMS, which to the best of our knowledge has not been published before. Logical, valid and reliable factors or scales for measuring the purpose of EPMS were provided. The conceptualized relation between EPMS purpose and focus is an additional theoretical contribution.

    Practical implications – Managers are provided with descriptions, structure and input to EPMS design. This paper has increased the understanding on EPMS design, related both to the own company's and other supply chain actors’ EPMS. It indicates the complex practices of having many purposes for the EPMS and offers explanation to why companies may be reluctant to expand EPMS beyond their company boundaries.

    Originality/value – Despite the increasing importance of environmental performance, few studies on EPMS are conducted. This study expands performance measurement knowledge by providing empirical evidence in a Swedish context.

  • 14.
    Björklund, Maria
    et al.
    Linköping University.
    Forslund, Helena
    Linnaeus University, School of Business and Economics, Department of Management Accounting and Logistics.
    The shades of green in retail chains' logistics2014In: Sustainable logistics / [ed] Cathy Macharis, Sandra Melo, Johan Woxenius, Tom Van Lier, Emerald Group Publishing Limited, 2014, 1, p. 83-112Chapter in book (Refereed)
    Abstract [en]

    Purpose

    This study aims to illustrate how retail chains with a green image align sustainable logistics actions, logistics measurements and contracts with logistics service providers (LSPs), and to develop a classification model that allows for a description of the various shades of green within companies.

    Design/methodology/approach

    We carried out a multiple case study of four retail chains with a green image operating in the Swedish market, collecting empirical data from the retail chains’ sustainability reports and home pages and conducting interviews with logistics, transportation and supply chain managers.

    Findings

    Based on the literature, we developed a classification model for judging green image, green logistics actions, green measurements and green contracts. The model is used to illustrate the different shades of green found within the respective retail chains. A green image seems well-aligned with green logistics actions. However, there are more levels to judge, and the measurement systems are not sufficiently developed to track green logistics actions. Contract handling is more developed among retail chains than measurements, which is positive, as this is a way of ensuring that LSPs are involved. In our classification model, greenwashing can be judged in a more nuanced way, delving deeper under the surface.

    Research limitations/implications

    The provided classification model adds to our knowledge and illustrates the alignment within companies’ sustainable logistics. The robustness of the model can be strengthened by applying it to a larger number of cases and by continually validating its content and evaluation criteria.

    Practical implications

    The study’s main practical contribution is the classification model, which may potentially serve as a method for managers to easily judge the green alignment of a retail chain’s logistics.

    Originality/value

    Few empirical studies capture how retail chains measure environmental logistics performance, and even fewer concern contracts stipulating the environmental demands placed on LSPs.

  • 15.
    Björklund, Maria
    et al.
    Linköping University.
    Forslund, Helena
    Linnaeus University, School of Business and Economics, Department of Management Accounting and Logistics.
    The shades of green in retail chains' logistics2013In: The 25th International NOFOMA conference, Gothenburg, June 3-5, 2013, Nordic Logistics Research Network, 2013Conference paper (Refereed)
    Abstract [en]

    Purpose of this paper This paper aims at exploring how retail chains with a “green image” handle green logistics actions, green logistics measurements applied and what green aspects are included in their contracts with logistics service providers (LSPs).

    Design/methodology/approach An explorative multiple case study of three retail chains with a green image operating on the Swedish market is carried out. Empirical data is collected from the retail chains’ sustainability reports and home pages. Interviews with logistics managers are carried out.

    Findings Differences have been identified among the cases, which resulted in a classification model. Different shades of green were also found within the respective retail chains. The green image corresponds well to the green logistics actions. However there are more levels to judge; the measurement systems are not yet developed to follow up these actions. Contract handling is more developed than measurements among retail chains, which is positive as this is a way of ensuring that LSPs are involved. Greenwashing is more nuanced, going deeper under the surface.

    Research limitations/implications This explorative study is an attempt to spread light on how to describe green logistics in some Swedish retail chains.

    Practical implications The practical contribution is mainly related to the classification model, or a green logistics scorecard, that can be one way for managers to easily judge the “greenness” of supply chain partners.

    Originality/value Few empirical studies capture how retail chains measure environmental logistics performance and even fewer concern contracts stipulating the environmental demands placed on LSPs.

  • 16.
    Björklund, Maria
    et al.
    Linköping University.
    Forslund, Helena
    Linnaeus University, School of Business and Economics, Department of Management Accounting and Logistics.
    The sustainable logistics innovation process: an exploratory study2016In: NOFOMA 2016 - Proceedings Of The 28th Annual Nordic Logistics Research Network Conference / [ed] Lauri Ojala, Juuso Töyli, Tomi Solakivi, Harri Lorentz, Sini Laari & Ninni Lehtinen, Nordic Logistics Research Network, 2016, p. 35-51Conference paper (Refereed)
    Abstract [en]

    Purpose

    Sustainability has become an important aspect for improving logistics, and the development ofmore sustainable logistics operations calls for innovative thinking. The purpose of this study isto explore how the sustainable logistics innovation (SLI) process is managed by some retailersand LSPs in order to suggest a framework for describing and analysing the SLI process.

    Design/methodology/approach

    Literature on general, logistics and sustainable innovation processes is studied. A multiple-casestudy in five Swedish retailers and LSPs is conducted. With a pattern-matching approach, theSLI processes in the companies are analysed and a framework is suggested.

    Findings

    A framework for the SLI process is suggested and its differences from general innovationprocesses are highlighted, such as the use of 3BL business cases. It shows the characteristics ofthe SLI process and which actors that are involved. The SLI process can vary largely and stillgenerate SLIs. However, managerial improvement potentials were found in several phases ofthe process.

    Research limitations/implications

    This study addresses the lack of empirically based research in logistics innovation and expandsit to retailers. It expands our knowledge into SLI, where the framework can be applied tostructure and understand SLI processes, and to identify improvement potentials.

    Practical limitations/implications

    Managerial implications are found in the limited customer involvement in idea generation andthe often “secret” way of evaluating ideas. As the companies can be seen as forerunners in SLI,managers can get inspiration by studying how the process is managed.

    Originality/value

    Very few studies are found in the area of sustainable logistics innovation.

  • 17.
    Björklund, Maria
    et al.
    Linköping University.
    Forslund, Helena
    Linnaeus University, School of Business and Economics, Department of Management Accounting and Logistics.
    Transport-related CSR performance: a new challenge for retailers and logistics service providers2015In: 2nd annual Nordic Sustainable Logistics Winter (SLOW) Symposium, Linköping, Sweden, March 12-13, 2015, Linköping university , 2015Conference paper (Refereed)
  • 18.
    Björklund, Maria
    et al.
    Linköping University.
    Forslund, Helena
    Linnaeus University, School of Business and Economics, Department of Management Accounting and Logistics.
    Persdotter Isaksson, Maria
    Linnaeus University, School of Business and Economics, Department of Management Accounting and Logistics.
    Exploring logistics-related environmental sustainability in large retailers2016In: International Journal of Retail & Distribution Management, ISSN 0959-0552, E-ISSN 1758-6690, Vol. 44, no 1, p. 38-57Article in journal (Refereed)
    Abstract [en]

    Purpose– The purpose of this paper is to explore and illustrate ways in which the world’s largest retailers describe their logistics-related environmental considerations, their environmental indicators applied to measure the effects of these considerations and their environmental consciousness in their CSR reports.Design/methodology/approach– Classification models are developed via a literature review on logistics-related environmental considerations, indicators and consciousness. A content analysis approach is then applied to examine CSR reports from 12 of the world’s largest retailers.Findings– Few retailers show environmental considerations in all logistics activities, but purchasing is especially well described. Even if many retailers claim to use the Global Reporting Initiative (GRI) framework, no one uses is completely. Judging consciousness from CSR reports raised a number of questions.Research limitations/implications– A contribution to theory is the development of two classification models. The first provides a description structure for environmental considerations related to logistics activities. The second expands the GRI indicator framework by incorporating a structure for logistics activities.Practical implications– The classification models developed can be an important mean for managers and also consumers to judge the environmental sustainability of retailers by their CSR reports.Social implications– The study makes a social contribution with its input on sustainability and especially environmental issues.Originality/value– Few studies have focused upon environmentally sustainable logistics in retail chains, and even fewer address how to measure environmental sustainability in this context.

  • 19.
    Björklund, Maria
    et al.
    Linköpings universitet.
    Forslund, Helena
    Linnaeus University, School of Business and Economics, Department of Management Accounting and Logistics.
    Ülgen, Veronica
    Linnaeus University, School of Business and Economics, Department of Management Accounting and Logistics.
    Hållbarhetsarbete i transportförsörjningskedjor2017In: PLANs forsknings- och tillämpningskonferens 2017: konferensvolym, Plan , 2017Conference paper (Refereed)
  • 20.
    Björklund, Maria
    et al.
    Linköping University.
    Persdotter Isaksson, Maria
    Linnaeus University, School of Business and Economics, Department of Management Accounting and Logistics.
    Forslund, Helena
    Linnaeus University, School of Business and Economics, Department of Management Accounting and Logistics.
    Exploring logistics-related environmental sustainability in large retail chains2014In: 26th Conference of the Nordic Logistics Research Network - NOFOMA 2014 : Proceedings: Competitiveness through supply chain management and global logistics / [ed] Britta Gammelgaard, Günter Prockl, Aseem Kinra, Jesper Aastrup, Peter Holm Andreasen, Hans-Joachim Schramm, Juliana Hsuan, Malek Malouf, Andreas Wieland, Nordic Logistics Research Network, 2014Conference paper (Refereed)
  • 21.
    Forslund, Helena
    Växjö University, Faculty of Humanities and Social Sciences, School of Management and Economics.
    Deciding the size of a logistics performance measurement system2007In: Proceedings from the 19th International NOFOMA conference, 2007Conference paper (Refereed)
  • 22.
    Forslund, Helena
    Växjö University, Faculty of Humanities and Social Sciences, School of Management and Economics.
    ERP systems' capabilities for supply chain performance management2009In: The 21st Nofoma Conference, 11-12 June 2009 Jönköping Sweden: Proceedings / [ed] Susanne Hertz, 2009Conference paper (Refereed)
  • 23.
    Forslund, Helena
    Linnaeus University, Faculty of Business, Economics and Design, Linnaeus School of Business and Economics.
    ERP systems' capabilities for supply chain performance management2010In: Industrial management + data systems, ISSN 0263-5577, E-ISSN 1758-5783, Vol. 110, no 3, p. 351-367Article in journal (Refereed)
    Abstract [en]

    Purpose – The first purpose of this paper is to describe the demands from supply chain performance management (PM) on enterprise resource planning (ERP) systems. The second purpose is to evaluate the corresponding capabilities of common ERP systems.

    Design/methodology/approach – The first purpose is handled conceptually: by a literature review, a framework for the demand on ERP systems from supply chain PM is developed. The second purpose is handled with an empirical study, based on the framework. Respondents for 12 common ERP systems on the Swedish market are interviewed.

    Findings – A framework for the demand on ERP systems from supply chain PM is developed containing ten demands: a theoretical contribution. The studied ERP systems are found overall to have good supply chain PM capabilities, where the most supporting systems in this sense are Oracle and iScala.

    Research limitations/implications – The findings imply that future research on supply chain PM could focus less on ERP systems’ capabilities and more on how ERP systems are applied.

    Practical implications – The findings can give two types of input to companies purchasing or upgrading ERP systems; a “checklist” of demands from supply chain PM to consider and an evaluation of the corresponding capabilities for common ERP systems.

    Originality/value – Even though investments in ERP systems represent significant costs for companies, few studies in the area of ERP systems and supply chain PM are identified.

  • 24.
    Forslund, Helena
    Linnaeus University, School of Business and Economics, Department of Management Accounting and Logistics.
    Exploring logistics performance management in supplier/retailer dyads2014In: International Journal of Retail & Distribution Management, ISSN 0959-0552, E-ISSN 1758-6690, Vol. 42, no 3, p. 205-218Article in journal (Refereed)
    Abstract [en]

    Purpose – The first purpose of this study is to explore logistics performance management practices and lessons learned in some supplier/retailer dyads across retail industries. A second purpose is to suggest a continued research agenda for logistics performance management across retail industries.

    Design/methodology/approach – Case studies are conducted in four supplier/retailer dyads in different retailing industries in Sweden. The analysis is of a cross-case character and uses a pattern matching approach.

    Findings – Large differences in practices within and between dyads are found. Some problems were indicated: lack of trust; difficulties in developing a collaborative culture; difficulties in relating metrics to customer value and lacking IT support. A previously unknown obstacle, the internal collaboration with category management, was identified. A good example was found in an industry standard. State-of-the-art descriptions, international comparisons, exploring the interface with the stores and combating identified problems were found to be relevant topics for continued research.

    Research limitations/implications – The limitations are mainly related to the small number of cases, but since the purpose of this study is exploratory, this should be acceptable. The theoretical contribution is a first step in the expansion of knowledge on logistics performance management from manufacturing to retailing companies.

    Practical implications – The practical contribution includes insights in the shape of descriptions and lessons learned in different retail industries.

    Originality/value – No identified study has explored logistics performance management as a whole across retail industries with a dyadic approach.

  • 25.
    Forslund, Helena
    Linnaeus University, School of Business and Economics, Department of Management Accounting and Logistics.
    Fem fallstudier om logistikutveckling genom mätsamverkan i handelsföretag2014Report (Other (popular science, discussion, etc.))
    Abstract [sv]

    Logistiken blir allt viktigare för handelsföretags konkurrenskraft. Genom att mäta och förbättra sina gemensamma logistikprestationer, t ex ledtid och servicegrad, kan handeln säkerställa sin logistikutveckling. I den här artikeln presenterar professor Helena Forslund fem spännande fallstudier från handeln där hon kartlägger företagens sätt att samarbeta kring, mäta och utveckla sin logistik. Hon lyfter upp hur man på olika sätt arbetar med logistikmätningar i sina försörjningskedjor, vilka goda lösningar för samverkan kring logistikmätningar som finns och vilka de stora hindren och utmaningarna är. Några vanliga hinder är brist på tillit och kunskap, svårigheter att samverka och bristande IT-stöd. Fallen visar exempel från olika branscher där logistiken har olika stor betydelse, något som även återspeglas i företagens logistikmognad, och förmåga att mäta och förbättra sin logistik. Den här studien är inte bara angelägen för handeln. Resultaten kan bidra till kunskapsutveckling i alla företag som är beroende av logistikutveckling – d v s alla företag.

  • 26.
    Forslund, Helena
    Linköpings universitet.
    Hur minskas kvalitetsbristkostnader? En fallstudie i den grafiskabranschen1997Licentiate thesis, monograph (Other academic)
  • 27.
    Forslund, Helena
    Växjö University, Faculty of Humanities and Social Sciences, School of Management and Economics.
    Logistics service performance contracts: design, contents and effects2009In: International Journal of Physical Distribution & Logistics Management, ISSN 0960-0035, E-ISSN 1758-664X, Vol. 39, no 22, p. 131-144Article in journal (Refereed)
    Abstract [en]

    Purpose – The purpose of this paper is to explore how the performance management (PM) process may be affected by the design and contents of logistics service performance (LSP) contracts between customer and supplier.

    Design/methodology/approach – A case study of four manufacturing companies' way of working with contracts towards their suppliers was conducted.

    Findings – Different design and contents of contracts, containing some patterns related to industry, company size and degree of formalization, were found. The PM process with contracts was split up into one setup and one execution sub‐process. Once the setup was made, all resources were focused on measuring, analysing and improving LSP. The changed management of the PM process may be one factor explaining the improved LSP all studied customer companies perceived.

    Research limitations/implications – An explorative approach with few cases limits the possibilities to generalize the results to analytical generalization.Practical implications – This paper has illustrated how companies can apply LSP contracts.

    Originality/value – Few empirical and especially case‐based studies of LSP contracts were found.

  • 28.
    Forslund, Helena
    Linnaeus University, Faculty of Business, Economics and Design, Linnaeus School of Business and Economics.
    Logistikmätningar i försörjningskedjan ur transportörens perspektiv2010In: Konferenspublikation från PLANs forsknings- och tillämpningskonferens, Skövde, 2010Conference paper (Refereed)
  • 29.
    Forslund, Helena
    Linnaeus University, Faculty of Business, Economics and Design, Linnaeus School of Business and Economics.
    Logistikutveckling genom mätsamverkan i handelns försörjningskedjor2011Report (Other academic)
    Abstract [sv]

    Logistik är allt viktigare för handelsföretags konkurrenskraft. Ett sätt att säkerställa logistikutveckling i handelns försörjningskedjor är att fokusera på hur man mäter och förbättrar sina gemensamma logistikprestationer, såsom ledtid och servicegrad. Metoden har varit fallstudier av fem fall i olika branscher. Studien har haft tre frågeställningar.

    Hur arbetar man med logistikmätningar i handelns försörjningskedjor i Sverige? Detaljerade beskrivningar av detta ges från t ex dagligvaru-, hemtextil- och sportbranscherna. Stora skillnader mellan de undersökta företagen har konstaterats i studien. Det finns också stora skillnader i vilken grad företagen samverkar med varandra. Förslag till utveckling av varje studerat fall ges.

    Vilka goda lösningar för samverkan kring logistikmätningar har man hittat? Exempel är härledd mätlogik i hela försörjningskedjan, branschstandard för mätning, gemensamma mål och gemensamt arbetssätt. Detta kan andra handelsföretag inspireras av.

    Vilka hinder och utmaningar har man stött på? Ett stort antal hinder har påträffats, exempelvis brist på tillit, brist på kunskap, svårigheter att samverka med category-management-funktionen samt bristande IT-stöd för datafångst och rapportering. Kunskap om och förståelse för hinder bör vara en viktig del av att arbeta med prestationsmätningar som ska leda till logistikutveckling.

    Det är angeläget att dessa resultat sprids till branschen för att bidra till kunskapsutvecklingen i handelsnäringen. Åtta olika förslag till fortsatta studier presenteras avslutningsvis.

  • 30.
    Forslund, Helena
    Växjö University, Faculty of Humanities and Social Sciences, School of Management and Economics.
    Measuring information quality in the dyadic order fulfillment process2007In: International Journal of Quality & Reliability Management, ISSN 0265-671X, E-ISSN 1758-6682, Vol. 24, no 5, p. 515-524Article in journal (Refereed)
    Abstract [en]

    Purpose – The purpose of this paper is to develop a scale for measuring information quality in the order fulfilment process.

    Design/methodology/approach – Measurement scales are developed out of the practical information needs and a theory review. A state‐of‐the‐art description and further scale development are based on a survey of the most important suppliers of 136 Swedish companies.

    Findings – The paper finds that information quality can be measured with variables as in time, accurate, convenient to access and reliable. The scales were found to possess unidimensionality, validity and reliability.

    Research limitations/implications – The implications of this paper are mainly theoretical, providing a foundation for further empirical research.

    Practical implications – Even though established customer‐supplier relations were studied, information quality deficiencies were found on all variables. This is an indication of improvement possibilities.

    Originality/value – There is a lack of research on measuring the information quality construct, which might be the reason for little empirical research on the impact of information quality on logistics performance.

  • 31.
    Forslund, Helena
    Växjö University, Faculty of Humanities and Social Sciences, School of Management and Economics.
    Performance gaps in the dyadic order fulfillment process2006In: International Journal of Physical Distribution & Logistics Management, ISSN 0960-0035, E-ISSN 1758-664X, Vol. 36, no 8, p. 580-595Article in journal (Refereed)
    Abstract [en]

    Purpose: The purpose of this article is to assess the existence of logistics performance gaps in the dyadic order fulfillment process.

    Methodology/approach: A literature review on service quality, logistics quality and logistics performance generated a conceptual model, four hypotheses and a scale for measuring logistics performance. Dyads of customers (large manufacturing companies) and their most important suppliers were addressed in two similar surveys. 136 such dyads were acquired.

    Findings: The dyadic order fulfillment process contains four significant logistics performance gaps, even though important business dyads are addressed. Customers’ expectations are not perceived by customers as being fulfilled, customers’ expectations are over-targeted by suppliers, but suppliers’ internal performance decreases performance. Finally, suppliers overestimate their performance as compared to the ratings of customers.

    Research limitations/implications: By applying a service quality model to a logistics process, new knowledge about logistics performance was obtained. A tested conceptual model and a tested scale for measuring logistics performance are theoretical contributions.

    Practical implications: The model can be used as a basis for deeper communication between customer and supplier in order to improve logistics performance in the dyadic order fulfillment process.

    Originality/value of paper: A true dyadic approach is rare in logistics research. As no comprehensive studies of the “mechanisms” of the dyadic order fulfillment process were found, the results can be valuable to both customers and suppliers.

  • 32.
    Forslund, Helena
    Linnaeus University, Faculty of Business, Economics and Design, Linnaeus School of Business and Economics.
    Performance management in supply chains: logistics service providers' perspective2012In: International Journal of Physical Distribution & Logistics Management, ISSN 0960-0035, E-ISSN 1758-664X, Vol. 42, no 3, p. 296-311Article in journal (Refereed)
    Abstract [en]

    Purpose – Logistics service providers (LSPs) are important actors for creating logistics performance in supply chains. However, there is little previous research on how they handle the performance management process. The purpose of this paper is to explore the handling of the performance management process and its obstacles from the perspective of LSPs.

    Design/methodology/approach – A multiple-case study is conducted with the three largest LSPs in Sweden.

    Findings – The handling of the performance management process shows similarities among LSPs in selecting performance variables, defining metrics, and capturing real-time data. The differences are found in target setting, in report-making and analysing, and in the perceived demand for performance management. The following three perceived obstacles are found for supply chain performance management: lack of understanding and knowledge; poor capabilities for adapting performance metrics definitions; and lagging IT solutions for performance report-making. The findings indicate possibilities for an increased supply chain scope where activities are handled by the partner that has the best capabilities, improving efficiency in supply chains.

    Research limitations/implications – The study contributes to performance management theory by providing exploratory knowledge of the supply chain performance management process and its obstacles from the perspective of three LSPs. The study focuses on large LSPs and has respondents at the managerial level.

    Practical implications – The study reveals differing supply chain performance management practices among LSPs, which implies that customers can choose an LSP that handles performance management in the way required.

    Originality/value – Little previous research includes LSPs in studies of supply chain performance management. In particular it is unusual to have the perspective of LSPs and apply case-based methodology.

  • 33.
    Forslund, Helena
    Linnaeus University, School of Business and Economics, Department of Management Accounting and Logistics.
    Performance management process integration in retail supply chains2015In: International Journal of Retail & Distribution Management, ISSN 0959-0552, E-ISSN 1758-6690, Vol. 43, no 7, p. 652-670Article in journal (Refereed)
    Abstract [en]

    Purpose– The purpose of this paper is to explore and generate propositions of factors that affect the degree of performance management process integration in retail supply chains.

    Design/methodology/approach– The performance management processes of two retail supply chains were explored and their degree of process integration was classified. Differences in the degree of performance management process integration and affecting factors lead to the generation of five propositions.

    Findings– Dependence, brand importance, business process integration, performance demand and the existence of a performance management standard seem to be positively related to the degree of performance management process integration in the relation. Both factors that affect process integration in general and performance management process integration specifically are included. Some insights on integration in a vertically integrated retail chain were provided.

    Research limitations/implications– This study has specified the knowledge in process integration to the performance management process and expanded it into a retail context. It has generated a number of propositions on factors that affect the degree of performance management process integration, including a factor that was not found in previous research on manufacturing supply chains. The contribution to process integration theory is however limited until the propositions are validated in a broader study.

    Practical implications– Knowledge in affecting factors is useful when “performance management managers” need to communicate integration ambitions with other managers within and outside their own company. The detailed descriptions of performance management processes and integration practices can serve as inspiring benchmarks, as in the daily groceries supply chain, where the industry standard is especially interesting. They can also indicate practices to avoid, as in the home textiles supply chain. Another managerial take-away is the need to handle each relation, manufacturer-wholesaler and wholesaler-retailer store, with their specific affecting factors in specific ways.

    Originality/value– Previous knowledge on performance management process integration is mainly based on manufacturing companies. This study expands existing knowledge into a retail context.

  • 34.
    Forslund, Helena
    Linnaeus University, Faculty of Business, Economics and Design, Linnaeus School of Business and Economics.
    Process integration in retail supply chains2012In: NOFOMA 2012 - Proceedings of the 24th Annual Nordic Logistifs Research Network Conference: 7-8 June 2012, Naantali, Finland / [ed] Juuso Töyli, Laura Johansson, Harri Lorentz, Lauri Ojala, Sini Laari, Nordic Logistics Research Network, 2012Conference paper (Refereed)
  • 35.
    Forslund, Helena
    Linköping University.
    The existence of logistics quality deficiencies and the impact of informationquality in the dyadic order fulfillment process2004Doctoral thesis, monograph (Other academic)
    Abstract [en]

    Measuring logistics quality is related to meeting customer expectations and needs, regardless of what those may be. Both over- and under-performance of logistics quality were found in previous studies. Diverging perceptions of logistics performance between customer and supplier were also fo.und in previous studies. The importance of defining relevant performance metrics was found in performance management theory, where defining is the basis for measurement, analysis and improvement. From quality management theory the idea of working With quality deficiencies was borrowed. Quality deficiencies are a metric supporting a performance management approach. A possible explaining variable for logistics quality deficiencies to study was information quality of order information. The overall research question of this study was "How can logistics quality deficiencies be used as a basis of performance management in the dyadic order fulfillment process and how is information quality related to logistics quality deficiencies? With a positivistic, hypothetic/deductive and quantitative approach the research question was addressed. Survey was chosen as the data generating method. The population to address was the dyadic order fulfillment process between Swedish manufacturing companies with over 100 employees in four industries represented by purchasing managers, and their most important Swedish supplier, represented by the purchasing manager's contact person. 136 dyads were captured which corresponded to a response rate of 36%.

    Four types of logistics quality deficiencies (LQDs) were found. External performance LQDs were found on all nine studied dimensions (promised lead time, on-time delivery, rush orders when needed, promised inventory availability, undamaged deliveries, accurate orders, accurate invoices, availability of delay information and convenient order placement procedures) of logistics quality. Inter-organizational interpretation LQDs were found to exist on six out of nine dimensions. This gap was however positive in suppliers over-target customers' expected logistics quality. Internal performance LQDs were found on all nine dimensions. Inter-organizational perception LQDs were found on all nine dimensions. Suppliers rate their performance higher than customers do. Information quality in the dyadic order fulfillment process was assessed for order and forecast information. Information quality deficiencies (IQDs) were found for both order and forecast information. Inter-organizational perception IQDs were found. The impact of information quality on internal performance LQDs was also studied. Some impact of information quality on internal performance LQDs was altogether found.

    The dyadic research perspective applied is a valuable expansion of the commonly used logistics methodology. To logistics performance measurement theory, a new approach for process-based logistics performance measurement was shown. The study has stressed the importance of collaborative definition of relevant performance metrics in the dyad, as a basis for performance management. Together with scales for measuring deficiency types, descriptive contributions were made. By studying the impact of information quality, also explanative contribution was given. Quality management theory was expanded by showing a new application for quality deficiencies. Practical contribution is a new awareness of the mechanisms in the order fulfillment process, together with an understanding of the state of communication in important dyads. This could be the foundation for practical logistics performance measurement applications were better metrics could avoid diverging perceptions and better synchronize measurement systems and targets.

  • 36.
    Forslund, Helena
    Växjö University, Faculty of Humanities and Social Sciences, School of Management and Economics.
    The impact of performance management on customers' expected logistics performance2007In: International Journal of Operations & Production Management, ISSN 0144-3577, E-ISSN 1758-6593, Vol. 27, no 8, p. 901-918Article in journal (Refereed)
    Abstract [en]

    Purpose – The main objective of this paper is to describe state‐of‐the‐art practices for handling logistics performance management in dyadic relationships. Another objective is to explain the relationship between logistics performance management practices and customers' expected logistics performance.

    Design/methodology/approach – A logistics performance management model was developed and applied to 136 dyads of Swedish manufacturing companies and their most important suppliers. Two linked survey studies were conducted.

    Findings – A state‐of‐the‐art description of the activities in logistics performance management is provided, addressing the following questions in dyadic relationships: how often are expectations updated? Who is the customer's contact person? What is the contract situation? Which actor (customer or supplier) formulates performance targets, and who measures logistics performance? Some of these issues' relationships to customers' expected logistics performance were verified.

    Research limitations/implications – The contribution of the paper is mainly descriptive. A logistics performance management model together with descriptions of how the various activities are executed in dyadic relationships is presented. It is also explanatory, showing that some of these practices influence customers' expected logistics performance.

    Practical implications – This study provides knowledge of the impact of contact persons and contracts on customers' expected logistics performance, which could increase the possibilities for the supplier to meet customers' expectations. The importance of a collaborative discussion on performance management is emphasized.

    Originality/value – Dyadic research approaches are rarely performed in logistics research. Studies highlighting the link between logistics performance measurement and logistics performance are also few. This paper will hopefully remedy this neglected area.

  • 37.
    Forslund, Helena
    Linnaeus University, Faculty of Business, Economics and Design, Linnaeus School of Business and Economics.
    The role of logistics service providers in supply chain performance management2010In: Konferensproceedings från the 22nd International NOFOMA conference, Kolding, Danmark, Nordic Logistics Research Network, 2010Conference paper (Refereed)
  • 38.
    Forslund, Helena
    Linnaeus University, Faculty of Business, Economics and Design, Linnaeus School of Business and Economics.
    The size of a logistics performance measurement system2011In: Facilities, ISSN 0263-2772, E-ISSN 1758-7131, Vol. 29, no 3/4, p. 133-148Article in journal (Refereed)
    Abstract [en]

    Purpose – One practical challenge in managing logistics performance concerns the size, or thenumber of actors involved, in a performance measurement (PM) system. The first objective of thispaper is to describe and compare the advantages and disadvantages of four logistics performancemeasurement system sizes. The second objective is to develop a model of the factors affecting logisticsPM system size.

    Design/methodology/approach – This is a conceptual paper based on a literature review.

    Findings – Internal PM systems were related to advantages connected with convenience and theavoidance of implementation problems. Disadvantages of an applied system were severe, especially ina supply chain context. Supply chain PM systems contained attractive advantages that can be reachedwith an applied system. However, a number of disadvantages in the shape of implementationproblems must be handled. A model of the factors affecting the decision on logistics PM system sizeswas developed. Power, purpose and implementation were found to be important factors. Fivepropositions were formulated.

    Research limitations/implications – The contribution of this paper is mainly theoretical; theresults remain unverified until empirical studies are conducted.Practical implications – The paper can be seen as a first step towards new knowledge on howlogistics PM system size is decided.

    Originality/value – As little research exists in the area, this paper highlights the theoretical aspectsof a practical challenge

  • 39.
    Forslund, Helena
    Växjö University, Faculty of Humanities and Social Sciences, School of Management and Economics.
    Towards a holistic approach to logistics quality deficiencies2007In: International Journal of Quality & Reliability Management, ISSN 0265-671X, E-ISSN 1758-6682, Vol. 24, no 9, p. 944-957Article in journal (Refereed)
    Abstract [en]

    Purpose – The first purpose of this paper is to define the relevant types of logistics quality deficiencies (LQDs) in the dyadic order fulfillment process. The second purpose is to find the variables for measuring the different types of LQDs.

    Design/methodology/approach – This conceptual paper is based on a literature review.

    Findings – Approaching LQDs means an expanded application for quality deficiencies in two ways. First, processes are addressed instead of products. Second, the narrow internal scope is widened to encompass also the customer. This implies an expansion of quality deficiency approaches. The established typology of external and internal quality deficiencies was found to be insufficient when an inter‐organizational process in a dyad was addressed. New inter‐organizational logistics quality deficiencies were found.

    Research limitations/implications – The implications of this paper are mainly theoretical, conceptualizing a phenomenon and providing a foundation for further theoretical and empirical research.

    Practical implications – This article has shown the complex interplay of a number of performance and accomplishment LQDs. The first foundation for empirical measurement of LQDs in the dyadic order fulfillment process is laid.

    Originality/value – Conceptual frameworks for logistics quality deficiencies are seldom found.

  • 40.
    Forslund, Helena
    et al.
    Linnaeus University, School of Business and Economics, Department of Management Accounting and Logistics.
    Björklund, Maria
    Linköping University.
    Behavioral aspects in performance management2014Conference paper (Refereed)
    Abstract [en]

    Purpose: The purpose of this paper is to explore the behavioral aspects that affect performance management in supply chains and categorise them into a coherent framework.

    Research Approach: A literature review and pretests resulted in a questionnaire with 41 behavioral aspects. 185 respondents – purchasing, sourcing, supply (chain) managers and logistics managers - were included in a Swedish mail survey. 79 usable responses were returned after one reminder, corresponding to a response rate of 43%. Exploratory factor analysis was conducted to reveal categorisation of the behavioral aspects.

    Findings and Originality: Large differences in mean scores between behavioral aspects indicate that performance management is most affected by aspects on the company and supplier level, and least on individual and customer level. Behavioural aspects can be categorised into a framework with valid and reliable factors on individual, company, supplier and customer level, that impact performance management to different degrees. This suggested framework makes a lot of sense in a supply chain context. Few studies explored behaviour in performance management in any detail. Furthermore, no study has been found that consider the behavioural effects from suppliers and customers on performance management.

    Research Impact: The theoretical contribution is to the knowledge of behavioral aspects that affect performance management in supply chains, which currently is a large knowledge gap. The factor analysis provided categories of behavior aspects, a need identified based on the different ways to categorise with lacking underpinning in literature. This study contributes to knowledge with regard to both these aspects.

    Practical Impact: Increased knowledge in human behavior has high managerial relevance; hence this study meets the needs of industry. Identifying behavioural aspects with large influence on performance management can support practitioners in the way behaviour is considered in the design and use ofperformance management. Insights from this paper can provide practical advantages in dealing with supply chain partners and gives managers some guidance how to manage performance between buyers and suppliers.

  • 41.
    Forslund, Helena
    et al.
    Linnaeus University, School of Business and Economics, Department of Management Accounting and Logistics.
    Björklund, Maria
    Linköping University.
    Supplier Evaluation in Supply Chains: Actors' Influences and Perspectives on Performance Management2015In: Proceedings of the 24th Annual IPSERA Conference: preparing for new competitive challenges / [ed] W. Dullaert, N. Hofstra, D.J. Kamann, S. de Leeuw, IPSERA , 2015, Vol. 24Conference paper (Refereed)
  • 42.
    Forslund, Helena
    et al.
    Växjö University, Faculty of Humanities and Social Sciences, School of Management and Economics.
    Hofmann, Susanne
    Växjö University, Faculty of Humanities and Social Sciences, School of Management and Economics.
    Jonsson, Patrik
    Logistics Performance Management Challenges in Dyadic Relationships2006In: Conference proceedings from the 18th International NOFOMA conference, 2006Conference paper (Refereed)
    Abstract [en]

    Supply chain management is about having an end-customer perspective and creating value through integration of business processes and optimization of the entire supply chain. The performance management (defining metrics, target setting, measurement and analysis) should be important for succeeding in the supply chain management ambitions. This paper focuses on logistics performance management in inter-organizational business processes, i.e. in the inter-linked purchasing, order to delivery and distribution processes, of manufacturing companies. The objective of this paper is to describe the logistics performance management process in dyads of supplying and buying companies and to identify research needs related to supply chain integration of the performance management process. The analysis is mainly empirical and is based on case studies of four dyads of supplying and buying manufacturing companies. The analysis focuses on describing and comparing the four phases of the performance management process in the four studied dyads. The defining metrics activity was based on few metrics but found to be problematic as no dyads operate with joint metric definitions. The target setting activity was executed in all dyads but joint targets were only found in some dyads. Not all companies measured performance, due to priorities and technical problems. The analysis activity was often conducted together in the dyads in the shape of meetings. The analysis also studies the levels of supply chain integration of the performance management process. The studied dyads have very low level of supply chain integration of the activities. The section is ended with some performance management integration challenges in supply chains.

  • 43.
    Forslund, Helena
    et al.
    Växjö University, Faculty of Humanities and Social Sciences, School of Management and Economics.
    Hofmann, Susanne
    Växjö University, Faculty of Humanities and Social Sciences, School of Management and Economics.
    Jonsson, Patrik
    Chalmers University of Technology.
    Mätsystemsamverkan i försörjningskedjor2006In: Konferensproceedings från PLANs forsknings- och tillämpningskonferens, 2006Conference paper (Refereed)
    Abstract [en]

    Mätning och styrning av logistikprestationer kan beskrivas som en process med fem aktiviteter – välja prestationsvariabler, definiera mått, sätta mål, mäta och analysera/agera. Detta paper fokuserar på logistikprestationer i inter-organisatoriska affärsprocesser, de länkade inköps-, order-till-leverans- och distributionsprocesserna mellan tillverkande företag. Syftet med papret är att beskriva samverkan kring mätsystemen i par av levererande och köpande företag, s k dyader samt att identifiera framtida forskningsbehov i anslutning till detta. Analysen är huvudsakligen empirisk och fallstudiebaserad, och jämför aktiviteterna i mätsystemprocessen i sju dyader. Aktiviteten välja prestationsvariabler visade sig resultera i krav på leveransprecision i samtliga dyader. Definiera mått utgick från samma mått men var problematisk eftersom inga dyader arbetade med gemensamma definitioner. Samtliga företag satte mål för logistikmått men gemensamma mål fanns bara i några dyader. Alla företag mätte inte logistikmått, p g a bristande prioriteter och tekniska svårigheter. Aktiviteten analysera/agera visade svagheter men genomfördes ofta i form av gemensamma möten i dyaderna. Flera förslag till fortsatt forskning föreslås.

  • 44.
    Forslund, Helena
    et al.
    Växjö University, Faculty of Humanities and Social Sciences, School of Management and Economics.
    Jonsson, Patrik
    Chalmers University of Technology.
    Affärssystem som stöd för prestationsmätning i försörjningskedjan2009In: Konferenspublikation från PLANs forsknings- och tillämpningskonferens i Växjö, 2009Conference paper (Refereed)
  • 45.
    Forslund, Helena
    et al.
    Växjö University, Faculty of Humanities and Social Sciences, School of Management and Economics.
    Jonsson, Patrik
    Chalmers University of Technology.
    Dyadic integration of the performance management process: a delivery service case study2007In: International Journal of Physical Distribution & Logistics Management, ISSN 0960-0035, E-ISSN 1758-664X, Vol. 37, no 7, p. 546-567Article in journal (Refereed)
    Abstract [en]

    Purpose– The purpose of this paper is to explore how to integrate the performance management (PM) process of delivery service in customer/supplier dyads.

    Design/methodology/approach– The paper is based on a multiple case study of six customer/supplier dyads of manufacturing companies.

    Findings– The analysis focuses on describing and comparing the activities of the PM process. Most activities show low levels of integration in the dyads studied. Defining metrics and target setting are considered most important to integrate. Lack of common metrics definitions and ERP deficiencies were important obstacles for integration. Research issues related to four areas of supply chain PM are discussed.

    Research limitations/implications– The study ends with a number of suggestions for further research on the PM process in supply chains. Proceeding into these studies is necessary for increasing knowledge about PM.

    Practical implications– The paper reveals practical problems and outlines practical issues in integrating and handling the PM process in dyads, especially when measuring delivery service using the on‐time delivery metric. It also presents a model for describing and integrating the PM process and its activities.

    Originality/value– Practical implications and generation of multiple issues for further research applying a dyadic approach in supply chain PM, a research approach that is quite uncommon.

  • 46.
    Forslund, Helena
    et al.
    Växjö University, Faculty of Humanities and Social Sciences, School of Management and Economics.
    Jonsson, Patrik
    Chalmers University of Technology.
    Explaining the perceived importance of integrating the performance management process: the view of the purchasing manager2008In: Proceedings from the 2008 Logistics Network Conference i Liverpool, UK, 2008Conference paper (Refereed)
  • 47.
    Forslund, Helena
    et al.
    Växjö University, Faculty of Humanities and Social Sciences, School of Management and Economics.
    Jonsson, Patrik
    Chalmers University of Technology.
    Hur arbetar svensk industri med mätning av leveransprecision?2007In: Konferenspublikation från PLANs forsknings- och tillämpningskonferens, 2007Conference paper (Refereed)
  • 48.
    Forslund, Helena
    et al.
    Linnaeus University, Faculty of Business, Economics and Design, Linnaeus School of Business and Economics.
    Jonsson, Patrik
    Chalmers University of Technology.
    Integrating the performance management process of on-time delivery with suppliers2010In: International Journal of Logistics, ISSN 1367-5567, E-ISSN 1469-848X, Vol. 13, no 3, p. 225-241Article in journal (Refereed)
    Abstract [en]

    This paper discusses the importance of integrating the performance management (PM) process of on-time delivery with suppliers and analyses the perceived degree of such integration. It describes how the PM process of on-time delivery is managed in manufacturing companies and compares the integration and management issues of on-time delivery between companies with high and low perceived on-time delivery performance. Analysis is based on a survey study of Swedish manufacturing companies in 10 industrial sectors. The focus is on on-time delivery from the respondents' most important supplier. The PM activities defining metrics, target setting, measurement and analysis are not highly integrated between customers and suppliers when measuring on-time delivery. This is especially true for measurement activity, which is the activity with most issues to manage and integrate. The PM issues most significantly related to high on-time delivery performance were automated data collection, registration and report generation.

  • 49.
    Forslund, Helena
    et al.
    Växjö University, Faculty of Humanities and Social Sciences, School of Management and Economics.
    Jonsson, Patrik
    Chalmers University of Technology.
    Obstacles to supply chain integration of the performance management process in customer-supplier dyads: the buyers' perspective2009In: International Journal of Operations & Production Management, ISSN 0144-3577, E-ISSN 1758-6593, Vol. 29, no 1, p. 77-95Article in journal (Refereed)
    Abstract [en]

    Purpose – The purpose of this paper is to explain to what degree supplier relationship obstacles and operational tool obstacles hinder supply chain integration of the performance management (PM) process.

    Design/methodology/approach – This is a hypothetical‐deductive study, where the results are based on a survey of 257 purchasing managers in nine manufacturing industries in Sweden.

    Findings – Supplier relationship obstacles (lack of trust, different goals and priorities and lack of parallel communication structure) were found to significantly hinder PM process integration the most, which is in accordance with previous studies. The operational tool obstacles (manual performance data management and non‐standardized performance metrics) were seen on an overall level to hinder PM process integration. However, the hypothesis that non‐standardized performance metrics hinder PM process integration was not verified, which does not accord with previous studies.

    Research limitations/implications – The use of single informants in data collection presents a limitation of the study.

    Practical implications – Contrary to previous studies, the paper has applied a broader, quantitative survey methodology, and hence provides deeper knowledge about the impact of obstacles on PM process integration. It identifies critical obstacles which are important for industry to overcome.

    Originality/value – Most previous studies of supply chain PM are either case‐ or experience‐based. Here, hypotheses are tested on empirical data and general results presented regarding lack of supplier relationships and operational tools as obstacles for supply chain integration of PM.

  • 50.
    Forslund, Helena
    et al.
    Växjö University, Faculty of Humanities and Social Sciences, School of Management and Economics.
    Jonsson, Patrik
    Chalmers University of Technology.
    Selection, implementation and use of ERP systems for supply chain performance management2009In: Proceedings from EUROMA conference in Gothenburg, 2009Conference paper (Refereed)
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