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  • 1.
    Chowdhury, Soumitra
    et al.
    Halmstad University.
    Akram, Asif
    Halmstad University.
    Åkesson, Maria
    Halmstad University.
    E-Maintenance as an Emerging Customer Value Generating IT-Enabled Resource2012In: MCIS 2012 Proceedings, Elsevier, 2012, article id 8Conference paper (Refereed)
    Abstract [en]

    This paper reports business related challenges and opportunities for e-maintenance as an emerging customer value generating IT-enabled resource. The research study is concerned with the e- maintenance based on remote diagnostics in the vehicle industry. E-maintenance of vehicles is of great importance as e-maintenance technology has great potential to provide various state of the art maintenance related services for the vehicles. This emerging technology brings challenges and opportunities to generate value both for the companies and their customers. In this paper, we have presented several business related challenges and opportunities for e-maintenance. In the form of a set of propositions, the contribution of this paper is to conceptualize e-maintenance as an emerging customer value generating IT-enabled resource by showing challenges and opportunities related to it.

  • 2.
    Chowdhury, Soumitra
    et al.
    Halmstad university.
    Bergquist, Magnus
    Halmstad university.
    Åkesson, Maria
    Halmstad university.
    Architectural Characteristics of Digital Services Enabled by Embedded Technology: A Study on Remote Diagnostics Services2014In: Proceedings of the 47th Annual Hawaii International Conference on System Sciences: 6-9 January 2014: Waikoloa, Hawaii / [ed] Ralph H. Sprague, Jr., Los Alamitos, CA: IEEE, 2014, p. 3909-3918, article id 6759087Conference paper (Refereed)
    Abstract [en]

    In this paper, we characterize the architecture of digital services that are enabled by embedded technology. Digitalization with embedded technology in physical products has become a common phenomenon. In spite of growing instance of such digitalization, little is known about the architectural characteristics of digital services enabled by embedded technology. Based on a research on vehicular remote diagnostics services, we characterize the architecture of such digital services. Following the framework on layered modular architecture continuum, our findings provide the following architectural characteristics: i) the architecture of the digital services spans along the layered modular architecture continuum, ii) the application program of the digital services is simultaneously de-coupled and partly coupled with the embedded devices, iii) there exist layers within layer of the digital services, iv) application program layer of the digital services is a closed innovation platform. © 2014 IEEE

  • 3.
    Chowdhury, Soumitra
    et al.
    Halmstad University.
    Åkesson, Maria
    Halmstad University.
    A Proposed Conceptual Framework For Identifying The Logic Of Digital Services2011In: Proceedings of the 15th Pacific Asia Conference on Information Systems, PACIS 2011: Queensland University of Technology (QUT) in Brisbane, Australia, from 7-11 July 2011, Brisbane: Association for Information Systems, 2011, article id 47Conference paper (Refereed)
    Abstract [en]

    In this paper, we propose a conceptual framework for identifying the logic of digital services. Digital services are those services that we acquire after the digitalization of previously non-digital products or services. The objective of the framework is to apply it in identifying the logic of digital services which are the results of digital innovation in the context of remote diagnostic services in the vehicle industry. While building the framework, looking at the transformation of the non-digital to digital service and the involvement of physical products, i.e., digital devices in the transformation, it was found essential to identify the logic of the digital services on the basis of service logic and goods logic.For that purpose, we have reviewed the literature on service logic and goods logic as those logics discuss differently about the determination and meaning of value, role of customer, role of physical products, primary unit of exchange and some other aspects which are important to know in case of transforming a non-digital service to digital service. These logics and the concept of digital innovation are utilized in building the framework for identifying the logic of digital services.

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