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  • 1.
    Jeansson, John
    Högskolan i Kalmar, Handelshögskolan BBS.
    A richer picture of information systems value, an actor network theory and a general systems theory approach2007Ingår i: Fundamental IS Issues, Västerås: Mälardalen University , 2007, s. 41-56Kapitel i bok, del av antologi (Övrig (populärvetenskap, debatt, mm))
    Abstract [en]

    There is, and has always been, a strong focus on the values and effects generated by investments in information system (IS). The recent years strong emphasis on the need for involvement from the whole organization and not merely the technical department, again stresses the need for handling the connections between the technical and the social environment. This paper reflects on the theories of actor network and general systems to gain a richer picture of value effects generated by IS.

  • 2.
    Jeansson, John
    Linnéuniversitetet, Ekonomihögskolan (FEH), Institutionen för organisation och entreprenörskap (OE). Åbo Akademi.
    Benefits negotiation: three Swedish hospitals pursuit of potential electronic health record benefits2013Ingår i: International Journal of Electronic Healthcare, ISSN 1741-8453, Vol. 7, nr 3, s. 248-268Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    At the very heart of Swedish healthcare digitalisation are large investments in electronic health records (EHRs). These integrated information systems (ISs) carry promises of great benefits and value for organisations. However, realising IS benefits and value has, in general, proven to be a challenging task, and as organisations strive to formalise their realisation efforts a misconception of rationality threatens to emerge. This misconception manifests itself when the formality of analysis threatens to underrate the impact of social processes in deciding which potential benefits to pursue. This paper suggests that these decisions are the result of a social process of negotiation. The purpose of this paper is to observe three benefits analysis projects of three Swedish hospitals to better understand the character and management of proposed benefits negotiations. Findings depict several different categories of benefits negotiations, as well as key factors to consider during the benefits negotiation process.

  • 3.
    Jeansson, John
    Högskolan i Kalmar, Handelshögskolan BBS.
    Erfarenheter från nyttoeffektsanalyser PENG-modellen i landstinget i Kalmar län2008Rapport (Övrigt vetenskapligt)
  • 4.
    Jeansson, John
    Åbo Akademi University, Finland.
    In search of information systems value: a case study of the EHR benefits realisation efforts of three Swedish hospitals2014Doktorsavhandling, sammanläggning (Övrigt vetenskapligt)
    Abstract [en]

    The Swedish public health care organisation could very well be undergoing its most significant change since its specialisation during the late 19th and early 20th century. At the heart of this change is a move from using manual patient journals to electronic health records (EHR). EHR are complex integrated organisational wide information systems (IS) that promise great benefits and value as well as presenting great challenges to the organisation. The Swedish public health care is not the first organisation to implement integrated IS, and by no means alone in their quest for realising the potential benefits and value that it has to offer. As organisations invest in IS they embark on a journey of value-creation and capture. A journey where a cost-based approach towards their IS-investments is replaced with a value-centric focus, and where the main challenges lie in the practical day-to-day task of finding ways to intertwine technology, people and business processes. This has however proven to be a problematic task. The problematic situation arises from a shift of perspective regarding how to manage IS in order to gain value. This is a shift from technology delivery to benefits delivery; from an IS-implementation plan to a change management plan. The shift gives rise to challenges related to the inability of IS and the elusiveness of value. As a response to these challenges the field of IS-benefits management has emerged offering a framework and a process in order to better understand and formalise benefits realisation activities. In this thesis the benefits realisation efforts of three Swedish hospitals within the same county council are studied. The thesis focuses on the participants of benefits analysis projects; their perceptions, judgments, negotiations and descriptions of potential benefits. The purpose is to address the process where organisations seek to identify which potential IS-benefits to pursue and realise, this in order to better understand what affects the process, so that realisation actions of potential IS-benefits could be supported. 

    A qualitative case study research design is adopted and provides a framework for sample selection, data collection, and data analysis. It also provides a framework for discussions of validity, reliability and generalizability. Findings displayed a benefits fluctuation, which showed that participants’ perception of what constituted potential benefits and value changed throughout the formal benefits management process. Issues like structure, knowledge, expectation and experience affected perception differently, and this in the end changed the amount and composition of potential benefits and value. Five dimensions of benefits judgment were identified and used by participants when finding accommodations of potential benefits and value to pursue. Identified dimensions affected participants’ perceptions, which in turn affected the amount and composition of potential benefits. During the formal benefits management process participants shifted between judgment dimensions. These movements emerged through debates and interactions between participants. Judgments based on what was perceived as expected due to one’s role and perceived best for the organisation as a whole were the two dominant benefits judgment dimensions. A benefits negotiation was identified. Negotiations were divided into two main categories, rational and irrational, depending on participants’ drive when initiating and participating in negotiations. In each category three different types of negotiations were identified having different characteristics and generating different outcomes. There was also a benefits negotiation process identified that displayed management challenges corresponding to its five phases. A discrepancy was also found between how IS-benefits are spoken of and how actions of IS benefits realisation are understood. This was a discrepancy between an evaluation and a realisation focus towards IS value creation. An evaluation focus described IS-benefits as well-defined and measurable effects and a realisation focus spoke of establishing and managing an on-going place of value creation. The notion of valuescape was introduced in order to describe and support the understanding of IS value creation. Valuescape corresponded to a realisation focus and outlined a value configuration consisting of activities, logic, structure, drivers and role of IS.

  • 5.
    Jeansson, John
    Linnéuniversitetet, Ekonomihögskolan (FEH), Institutionen för organisation och entreprenörskap (OE).
    Information Systems Values Scape2014Ingår i: International Journal of Business Information Systems, ISSN 1746-0972, E-ISSN 1746-0980, Vol. 17, nr 1, s. 49-66Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    This paper addresses a proposed discrepancy between descriptions

    of benefits from information systems (IS) and actions of IS benefits realisation.

    It suggests that descriptions often are made from an evaluation focus

    perspective that does not support realisation activities. Using a qualitative

    single case-study the IS benefits realisation efforts of a Swedish hospital is

    studied. From the findings, the notion of valuescape as a value configuration is

    suggested to capture the proposed realisation focus, and thus support realisation

    activities.

  • 6.
    Jeansson, John
    Högskolan i Kalmar, Handelshögskolan BBS.
    Informationssystemet som företeelse, dess effekter och nytta, resonemang och jämförelse utifrån Börje Langefors och Peter Checkland2007Ingår i: Examining Langefors' ideas from information systems technology, business, and learning perspectives / [ed] Peter Ekman & Péter Révay, Västerås: Mälardalen University , 2007, 1, s. 15-42Kapitel i bok, del av antologi (Övrigt vetenskapligt)
    Abstract [sv]

    Syftet med detta kapitel är att diskutera Börje Langefors och Peter Checkland/Sue Holwells res­o­nemang kring informationssystem (IS) som företeelse, dess effekter och nytta/mening. Ut­gångs­­punkten för jämförelsen är resonemanget kring ”hårt” respektive ”mjukt” system­teore­tiskt per­spektiv.

  • 7.
    Jeansson, John
    Linnéuniversitetet, Fakultetsnämnden för ekonomi och design, Ekonomihögskolan, ELNU.
    Issues of benefits fluctuation during EHR benefits management projects2010Ingår i: Proceedings of the 33rd IRIS Seminar. 2010. / [ed] Hanne Westh Nicolajsen, John Persson, Lise Heeager, Gitte Tjørnehøj, Karlheinz Kautz, Peter Axel Nielsen, Rebild, Danmark, 2010Konferensbidrag (Refereegranskat)
    Abstract [en]

    The purpose of this paper is to draw attention to the initial phase of the Information systems benefits management process where potential benefits are identified, structured, and valued. This phase can generate descriptions that act as pictures of desired states of value, which organizations later on in the process set out to achieve. The study explores four different benefits analysis projects in three Swedish hospitals within one county council. The study is based on a qualitative approach using a single case study methodology, collecting data through observations and project documentations. The paper focuses especially on the identified benefits fluctuation during electronic health record (EHR) benefits analyses. Findings show that the issue of structure, role, and approach effect benefits fluctuation regarding the amount and composition of benefits. Implicating that knowledge of proposed issues could be of value when conducting benefits analysis, as well as to give a richer picture of how to approach descriptions of EHR benefits as value realization tools.

  • 8.
    Jeansson, John
    Högskolan i Kalmar, Handelshögskolan BBS.
    Människohandel, betalningssystem från sten till människa2003Ingår i: Computer epistemology: Från Adam och Eva till Ada och e / [ed] Péter Révay, Kalmar: Informatics/Computer Science, Baltic Business School, Univ. of Kalmar , 2003, 1, s. 275-320Kapitel i bok, del av antologi (Övrigt vetenskapligt)
  • 9.
    Jeansson, John
    Linnéuniversitetet, Fakultetsnämnden för ekonomi och design, Ekonomihögskolan, ELNU.
    Perception of EHR value2010Ingår i: Proceedings of the 4th European Conference on Information Management and Evaluation / [ed] Miguel de Castro Neto, Reading: Academic Publishing Limited , 2010Konferensbidrag (Refereegranskat)
    Abstract [en]

    Swedish health care organizations invest heavily in electronic health records (EHR) with high expectations of returned value. The purpose of this paper is to draw attention to the initial phase of the Information systems (IS) benefits management process, a phase where benefits are identified, structured, and valued. This phase often generates descriptions that act as promises and pictures of desired states of value, which organizations later on in the process set out to realize and achieve. The paper focus especially on what may affect the judgment of perceived benefits during this initial phase. On one hand, research in field of IS benefits management shows that how we speak of and perceive benefits have significance for the possibility of creating and capturing value. It also shows that the identification and structuring process itself is of importance in order to gain advantages of IS. On the other hand, benefits realization has proven to be a complex and problematic task. Studies made by researchers within the field shows that the success of identifying and describing benefits at an early stage often is elusive, and that how we describe the same benefits tends to differ over time and between those who describe. The following problem formulation is stated for this paper: what are the key drivers of perceived benefits and how can they be of value in an EHR benefits management process?

    The study in this paper explores four different benefits analysis projects that span over three Swedish hospitals within one county council. All four projects had the same reason for conducting their analysis, a newly invested EHR. All projects followed the same analysis process and where lead by the same process leader. However, pre conditions and group constellations differed, as well as the analysis results and the discussions and actions leading up to them. Through the differences and similarities a richer picture emerges. The study is based on a qualitative approach using a single case study methodology and collecting data through observations and project documentations.

    Findings show that there is a benefits fluctuation during the initial phase of benefits management. This fluctuation is due to IS benefits judgment dimensions that effects the identification, structuring and valuation of perceived benefits. Dimensions that goes beyond the role of IS at hand and the intended processes it is supposed to support. Implicating that perceived benefits do is elusive, and that proposed dimensions either can enhance or restrict our perception of IS benefits and value. In the end this could be of value when conducting benefits analysis as well as to give a richer picture of how to approach descriptions of EHR benefits as value realization tools.

  • 10.
    Jeansson, John
    Högskolan i Kalmar, Handelshögskolan BBS.
    The Craft of IS/IT handling – ES research as a tool for Business Informatics Course structure2004Ingår i: MicroCAD 2004, Applied Information Engineering / [ed] Dr. Lehoczky Lásló, 2004, s. 197-203Konferensbidrag (Refereegranskat)
    Abstract [en]

    How will an organization achieve maximum business value from its IS and IT

    investments ? This question is one of the most frequently asked in many of today’s

    organizations that has invested in an IT infrastructure. The answer is both quite

    simple and complex. You need workers with the skills and ability to handle IT so

    that the organization’s IS/IT MVOI (maximum value of integration) is achieved.

    The answer generates at least two new questions: “How are you supposed to handle

    IT in order to achieve maximum value?”, and “Where are you to obtain the skills

    and ability that’s needed?”. The Baltic Business School at the university of Kalmar,

    Sweden, has the intention to help give the answer to both of these questions. The

    university is expanding its business informatics area which is putting focus on IS/IT

    handling and achieving business value. This answers the “Where” question. A

    business informatics course structure needs the ability to enable and equip the

    student. Inspiration and framework for this kind of a structure was found in the

    research results of a study that targeted how organizations achieved value from

    their enterprise systems investments. The ES research together with some

    assumptions and a few models, gave birth to the business informatics course

    structure that hopefully in the end will deliver workers with the ability and skills to

    handle IT in order to achieve maximum business value.

  • 11.
    Jeansson, John
    et al.
    Linnéuniversitetet, Ekonomihögskolan (FEH), Institutionen för organisation och entreprenörskap (OE).
    Bredmar, Krister
    Linnéuniversitetet, Ekonomihögskolan (FEH), Institutionen för organisation och entreprenörskap (OE).
    Digital Transformation of SMEs: capturing complexity2019Ingår i: 32nd Bled eConference Humanizing Technology for a Sustainable Society: June 16 – 19, 2019, Bled, Slovenia: Conference Proceedings / [ed] Andreja Pucihar, Mirjana Kljajič Borštnar, Roger Bons, Juergen Seitz, Helen Cripps & Doroteja Vidmar, University of Maribor Press , 2019, s. 523-541Konferensbidrag (Refereegranskat)
    Abstract [en]

    The purpose of this paper is to study the ongoing digitalisationof SMEs in order to gain a richer understanding of the complexity of digital transformation. Six Swedish SMEs have been studied using a basic qualitative research approach. Main results of the study are the identification of internal as well as external drivers of value creation, categories of digital transformation actions and the presence of a strategic tension that SMEs had to manage in order to conduct their digital transformation. One conclusion is a proposed framework which supports a rich understanding of SMEs digital transformation.

  • 12.
    Jeansson, John
    et al.
    Högskolan i Kalmar, Handelshögskolan BBS.
    Marcusson, Leif
    Högskolan i Kalmar, Handelshögskolan BBS.
    E-konsumenten - trygghetscertifiering för en ökad e-handel2005Rapport (Övrigt vetenskapligt)
  • 13.
    Jeansson, John
    et al.
    Linnéuniversitetet, Ekonomihögskolan (FEH), Institutionen för organisation och entreprenörskap (OE).
    Nikou, Shahrokh
    Åbo Akademi University, Finland.
    Gustavsson, Rune
    KTH Royal Institute of Technology, Sweden.
    Lundqvist, Siw
    Linnéuniversitetet, Ekonomihögskolan (FEH), Institutionen för organisation och entreprenörskap (OE).
    Marcusson, Leif
    Linnéuniversitetet, Ekonomihögskolan (FEH), Institutionen för organisation och entreprenörskap (OE).
    Sell, Anna
    Åbo Akademi University, Finland.
    Walden, Pirkko
    Åbo Akademi University, Finland.
    Understanding Online Channel Expansion in an SME Context: A Business Model Perspective2015Ingår i: The 28th Bled eConference, #eWellBeing: Proceedings, Research Volume / [ed] Roger Bons, Johan Versendaal, Andreja Pucihar, Mirjana Kljajic Borstnar, Bled eConference , 2015, s. 322-337Konferensbidrag (Refereegranskat)
    Abstract [en]

    The purpose of the paper is to study, from a business model perspective, value creating activities taken by SMEs when making a transition to an online multichannel context by adopting and adding e-commerce and/or m-commerce. 16 SMEs in Sweden are studied using a basic qualitative research approach and an e-transit business model configuration. Main results of the study are the existence of primary and secondary transition activities and the existence of a discrepancy between actions taken and their perceived degree of importance. One main conclusion is that the combination of value creating activities an SME should focus on during different stages of an online channel expansion differ depending on transition category and will change over time.

  • 14.
    Jeansson, John
    et al.
    Linnéuniversitetet, Ekonomihögskolan (FEH), Institutionen för organisation och entreprenörskap (OE).
    Nikou, Shahrokh
    Åbo Akademi University, Finland.
    Lundqvist, Siw
    Linnéuniversitetet, Ekonomihögskolan (FEH), Institutionen för organisation och entreprenörskap (OE).
    Marcusson, Leif
    Linnéuniversitetet, Ekonomihögskolan (FEH), Institutionen för organisation och entreprenörskap (OE).
    Sell, Anna
    Åbo Akademi University, Finland.
    Walden, Pirkko
    Åbo Akademi University, Finland.
    SMEs’ online channel expansion: value creating activities2017Ingår i: Electronic Markets, ISSN 1019-6781, E-ISSN 1422-8890, Vol. 27, nr 1, s. 49-66Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    SMEs are faced with new business opportunities through online channels, i.e., electronic commerce and mobile commerce. The model by which they create and capture value is challenged, making the adoption of a business model that fits the organisation a crucial strategic decision. The purpose of this paper is to study value creating activities taken by SMEs when making a transition to an online multichannel context. Sixteen SMEs in Sweden are studied using a qualitative research approach and through the lens of an e-transit business model configuration. The results show that SMEs are required to take various value creating activities denoted as primary and secondary transition activities and that there is a discrepancy between actions taken and their perceived degree of importance. One main conclusion is that the combination of value creating activities an SME should focus on during different stages of an online channel expansion differ depending on the type of transition (e.g., from physical store to electronic commerce or from electronic commerce to mobile commerce) and will change over time.

  • 15.
    Jeansson, John
    et al.
    Högskolan i Kalmar, Handelshögskolan BBS.
    Révay, Péter
    Högskolan i Kalmar, Handelshögskolan BBS.
    Identifying And Measuring IT- Value Within The Public Healthcare Sector - The First Steps,2005Ingår i: MicroCAD 2005, Applied Information Engineering / [ed] Dr. Lehoczky Lásló, 2005, s. 173-180Konferensbidrag (Refereegranskat)
    Abstract [en]

          Like a gardener trying to tame and shape a tree that has run wild, organizations attempts  to tame the possibilities that IT investments offers. The concept of IT value is not new, although in the “post-hype” era the topic has been brought to life and gained a strong focus. If anyone thought that IT value would come easily the complexity of the value process begs the difference. A closer look at the process reveals several different components that is needed to take into consideration in order to be able  to understand the character of IT value. Even the most experienced organizations when it comes to measuring and handling IT value approach the task with a certain level of a fearful respect. It is against this background that the public healthcare organization should be viewed. An organization with an increased focus on IT investments and with no room for failure in combination with strong pressure both from the general public and from within the own organization to maximize value of tax money spent. The public healthcare sector is certainly not new to IT but experience on the concept of IT value measurements is not well documented and is therefore assumed to be at a limited level. The aim of this paper is to take the first steps in outlining the road ahead for a project targeted to study the identifying and measuring of IT value within the public healthcare organization. Hopefully the project will contribute to greater understanding on how to achieve value from IT investments.

  • 16.
    Jeansson, John
    et al.
    Högskolan i Kalmar, Handelshögskolan BBS. Högskolan i Kalmar, eHälsoinstitutet, Högskolan i Kalmar.
    Vimarlund, Vivian
    Skågeby, Jörgen
    Askenäs, Linda
    Broberg, Hanna
    Högskolan i Kalmar, eHälsoinstitutet, Högskolan i Kalmar.
    Koch, Sabine
    Nyttan av stora infrastrukturella IT-investeringar i vård och omsorg: Vad avgör om möjligheterna förverkligas?2009Rapport (Övrig (populärvetenskap, debatt, mm))
  • 17.
    Lundqvist, Siw
    et al.
    Linnéuniversitetet, Ekonomihögskolan (FEH), Institutionen för organisation och entreprenörskap (OE).
    Marcusson, Leif
    Linnéuniversitetet, Ekonomihögskolan (FEH), Institutionen för organisation och entreprenörskap (OE).
    Jeansson, John
    Linnéuniversitetet, Ekonomihögskolan (FEH), Institutionen för organisation och entreprenörskap (OE).
    Activity theory applied at channel expansions in small and medium enterprises2017Ingår i: Problems of Management in the 21st Century, ISSN 2029-6932, E-ISSN 2538-712X, Vol. 12, nr 1, s. 20-38Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    Today’s commonly carried out channel expansions of commerce could be both costly and problematic to manage. Especially for small and medium-sized enterprises (SMEs) that often suffer from a lack of digital competence, time and monetary resources in generally. Still, these transitions would be necessary to carry out because of customer demands and expectations concerning 24/7 availability, and access to digital commerce alternatives. Scarce resources are important reasons to search for how to carry out channel expansions with minimized problems. Activity theory (AT) focuses on the whole in order to detect problems that hinder successful outcomes. Hence, this theory was applied to prior findings, from a project about SME’s channel expansions, highlighting several problems that could appear during these activities. Implications for research foremost involve issues connected to the use of AT; implications for practice particularly concern how the expansive visibilization of work method could be used to support channel broadening activities.

  • 18.
    Sell, Anna
    et al.
    Åbo Akad Univ, Finland.
    Walden, Pirkko
    Åbo Akad Univ, Finland.
    Jeansson, John
    Linnéuniversitetet, Ekonomihögskolan (FEH), Institutionen för organisation och entreprenörskap (OE).
    Lundqvist, Siw
    Linnéuniversitetet, Ekonomihögskolan (FEH), Institutionen för organisation och entreprenörskap (OE).
    Marcusson, Leif
    Linnéuniversitetet, Ekonomihögskolan (FEH), Institutionen för organisation och entreprenörskap (OE).
    Go Digital: B2C Microenterprise Channel Expansions2019Ingår i: Journal of Electronic Commerce Research, ISSN 1938-9027, E-ISSN 1526-6133, Vol. 20, nr 2, s. 75-90Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    Online channels are highly relevant for microenterprises, but research focusing specifically on the challenges and circumstances faced by microenterprises doing channel expansions is scarce. A channel expansion is a strategic decision that will modify the business strategy of the company. Through twenty-two case studies in Finland and Sweden, we investigate microenterprises doing channel expansions. The goal of the research is to find out how microenterprises carry out channel expansions and what characteristics emerge from the two national samples. We look at the channel expansion from a business model perspective, which gives us a practical tool to probe the microentrepreneurs to discuss their expansions from many dimensions. Our findings show that microenterprises struggle to balance technology, business, and customer demands with competence and resources. A lack of strategic planning leads to a situation where both positive and negative outcomes of the channel expansions are largely unanticipated and unexpected.

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