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  • 1.
    Andersen, Jon Aarum
    et al.
    Växjö University, Faculty of Humanities and Social Sciences, School of Management and Economics. LEO (Ledning, Entreprenörskap och Organisering).
    Jonsson, Patrik
    Does organization structure matter?: On the relationship between the structure, functioning and effectiveness2006In: International Journal of Innovation and Technology Management, ISSN 0219-8770, Vol. 3, no 3, p. 1-27Article in journal (Other (popular science, discussion, etc.))
  • 2.
    Forslund, Helena
    et al.
    Växjö University, Faculty of Humanities and Social Sciences, School of Management and Economics.
    Hofmann, Susanne
    Växjö University, Faculty of Humanities and Social Sciences, School of Management and Economics.
    Jonsson, Patrik
    Logistics Performance Management Challenges in Dyadic Relationships2006In: Conference proceedings from the 18th International NOFOMA conference, 2006Conference paper (Refereed)
    Abstract [en]

    Supply chain management is about having an end-customer perspective and creating value through integration of business processes and optimization of the entire supply chain. The performance management (defining metrics, target setting, measurement and analysis) should be important for succeeding in the supply chain management ambitions. This paper focuses on logistics performance management in inter-organizational business processes, i.e. in the inter-linked purchasing, order to delivery and distribution processes, of manufacturing companies. The objective of this paper is to describe the logistics performance management process in dyads of supplying and buying companies and to identify research needs related to supply chain integration of the performance management process. The analysis is mainly empirical and is based on case studies of four dyads of supplying and buying manufacturing companies. The analysis focuses on describing and comparing the four phases of the performance management process in the four studied dyads. The defining metrics activity was based on few metrics but found to be problematic as no dyads operate with joint metric definitions. The target setting activity was executed in all dyads but joint targets were only found in some dyads. Not all companies measured performance, due to priorities and technical problems. The analysis activity was often conducted together in the dyads in the shape of meetings. The analysis also studies the levels of supply chain integration of the performance management process. The studied dyads have very low level of supply chain integration of the activities. The section is ended with some performance management integration challenges in supply chains.

  • 3.
    Forslund, Helena
    et al.
    Växjö University, Faculty of Humanities and Social Sciences, School of Management and Economics.
    Hofmann, Susanne
    Växjö University, Faculty of Humanities and Social Sciences, School of Management and Economics.
    Jonsson, Patrik
    Chalmers University of Technology.
    Mätsystemsamverkan i försörjningskedjor2006In: Konferensproceedings från PLANs forsknings- och tillämpningskonferens, 2006Conference paper (Refereed)
    Abstract [en]

    Mätning och styrning av logistikprestationer kan beskrivas som en process med fem aktiviteter – välja prestationsvariabler, definiera mått, sätta mål, mäta och analysera/agera. Detta paper fokuserar på logistikprestationer i inter-organisatoriska affärsprocesser, de länkade inköps-, order-till-leverans- och distributionsprocesserna mellan tillverkande företag. Syftet med papret är att beskriva samverkan kring mätsystemen i par av levererande och köpande företag, s k dyader samt att identifiera framtida forskningsbehov i anslutning till detta. Analysen är huvudsakligen empirisk och fallstudiebaserad, och jämför aktiviteterna i mätsystemprocessen i sju dyader. Aktiviteten välja prestationsvariabler visade sig resultera i krav på leveransprecision i samtliga dyader. Definiera mått utgick från samma mått men var problematisk eftersom inga dyader arbetade med gemensamma definitioner. Samtliga företag satte mål för logistikmått men gemensamma mål fanns bara i några dyader. Alla företag mätte inte logistikmått, p g a bristande prioriteter och tekniska svårigheter. Aktiviteten analysera/agera visade svagheter men genomfördes ofta i form av gemensamma möten i dyaderna. Flera förslag till fortsatt forskning föreslås.

  • 4.
    Forslund, Helena
    et al.
    Växjö University, Faculty of Humanities and Social Sciences, School of Management and Economics.
    Jonsson, Patrik
    Chalmers University of Technology.
    Affärssystem som stöd för prestationsmätning i försörjningskedjan2009In: Konferenspublikation från PLANs forsknings- och tillämpningskonferens i Växjö, 2009Conference paper (Refereed)
  • 5.
    Forslund, Helena
    et al.
    Växjö University, Faculty of Humanities and Social Sciences, School of Management and Economics.
    Jonsson, Patrik
    Chalmers University of Technology.
    Dyadic integration of the performance management process: a delivery service case study2007In: International Journal of Physical Distribution & Logistics Management, ISSN 0960-0035, E-ISSN 1758-664X, Vol. 37, no 7, p. 546-567Article in journal (Refereed)
    Abstract [en]

    Purpose– The purpose of this paper is to explore how to integrate the performance management (PM) process of delivery service in customer/supplier dyads.

    Design/methodology/approach– The paper is based on a multiple case study of six customer/supplier dyads of manufacturing companies.

    Findings– The analysis focuses on describing and comparing the activities of the PM process. Most activities show low levels of integration in the dyads studied. Defining metrics and target setting are considered most important to integrate. Lack of common metrics definitions and ERP deficiencies were important obstacles for integration. Research issues related to four areas of supply chain PM are discussed.

    Research limitations/implications– The study ends with a number of suggestions for further research on the PM process in supply chains. Proceeding into these studies is necessary for increasing knowledge about PM.

    Practical implications– The paper reveals practical problems and outlines practical issues in integrating and handling the PM process in dyads, especially when measuring delivery service using the on‐time delivery metric. It also presents a model for describing and integrating the PM process and its activities.

    Originality/value– Practical implications and generation of multiple issues for further research applying a dyadic approach in supply chain PM, a research approach that is quite uncommon.

  • 6.
    Forslund, Helena
    et al.
    Växjö University, Faculty of Humanities and Social Sciences, School of Management and Economics.
    Jonsson, Patrik
    Chalmers University of Technology.
    Explaining the perceived importance of integrating the performance management process: the view of the purchasing manager2008In: Proceedings from the 2008 Logistics Network Conference i Liverpool, UK, 2008Conference paper (Refereed)
  • 7.
    Forslund, Helena
    et al.
    Växjö University, Faculty of Humanities and Social Sciences, School of Management and Economics.
    Jonsson, Patrik
    Chalmers University of Technology.
    Hur arbetar svensk industri med mätning av leveransprecision?2007In: Konferenspublikation från PLANs forsknings- och tillämpningskonferens, 2007Conference paper (Refereed)
  • 8.
    Forslund, Helena
    et al.
    Linnaeus University, Faculty of Business, Economics and Design, Linnaeus School of Business and Economics.
    Jonsson, Patrik
    Chalmers University of Technology.
    Integrating the performance management process of on-time delivery with suppliers2010In: International Journal of Logistics, ISSN 1367-5567, E-ISSN 1469-848X, Vol. 13, no 3, p. 225-241Article in journal (Refereed)
    Abstract [en]

    This paper discusses the importance of integrating the performance management (PM) process of on-time delivery with suppliers and analyses the perceived degree of such integration. It describes how the PM process of on-time delivery is managed in manufacturing companies and compares the integration and management issues of on-time delivery between companies with high and low perceived on-time delivery performance. Analysis is based on a survey study of Swedish manufacturing companies in 10 industrial sectors. The focus is on on-time delivery from the respondents' most important supplier. The PM activities defining metrics, target setting, measurement and analysis are not highly integrated between customers and suppliers when measuring on-time delivery. This is especially true for measurement activity, which is the activity with most issues to manage and integrate. The PM issues most significantly related to high on-time delivery performance were automated data collection, registration and report generation.

  • 9.
    Forslund, Helena
    et al.
    Växjö University, Faculty of Humanities and Social Sciences, School of Management and Economics.
    Jonsson, Patrik
    Chalmers University of Technology.
    Obstacles to supply chain integration of the performance management process in customer-supplier dyads: the buyers' perspective2009In: International Journal of Operations & Production Management, ISSN 0144-3577, E-ISSN 1758-6593, Vol. 29, no 1, p. 77-95Article in journal (Refereed)
    Abstract [en]

    Purpose – The purpose of this paper is to explain to what degree supplier relationship obstacles and operational tool obstacles hinder supply chain integration of the performance management (PM) process.

    Design/methodology/approach – This is a hypothetical‐deductive study, where the results are based on a survey of 257 purchasing managers in nine manufacturing industries in Sweden.

    Findings – Supplier relationship obstacles (lack of trust, different goals and priorities and lack of parallel communication structure) were found to significantly hinder PM process integration the most, which is in accordance with previous studies. The operational tool obstacles (manual performance data management and non‐standardized performance metrics) were seen on an overall level to hinder PM process integration. However, the hypothesis that non‐standardized performance metrics hinder PM process integration was not verified, which does not accord with previous studies.

    Research limitations/implications – The use of single informants in data collection presents a limitation of the study.

    Practical implications – Contrary to previous studies, the paper has applied a broader, quantitative survey methodology, and hence provides deeper knowledge about the impact of obstacles on PM process integration. It identifies critical obstacles which are important for industry to overcome.

    Originality/value – Most previous studies of supply chain PM are either case‐ or experience‐based. Here, hypotheses are tested on empirical data and general results presented regarding lack of supplier relationships and operational tools as obstacles for supply chain integration of PM.

  • 10.
    Forslund, Helena
    et al.
    Växjö University, Faculty of Humanities and Social Sciences, School of Management and Economics.
    Jonsson, Patrik
    Chalmers University of Technology.
    Selection, implementation and use of ERP systems for supply chain performance management2009In: Proceedings from EUROMA conference in Gothenburg, 2009Conference paper (Refereed)
  • 11.
    Forslund, Helena
    et al.
    Linnaeus University, Faculty of Business, Economics and Design, Linnaeus School of Business and Economics.
    Jonsson, Patrik
    Chalmers University of Technology.
    Selection, implementation and use of ERP systems for supply chain performance management2010In: Industrial management + data systems, ISSN 0263-5577, E-ISSN 1758-5783, Vol. 110, no 8, p. 1159-1175Article in journal (Refereed)
    Abstract [en]

    Purpose – The paper aims to explore how supply chain performance management (PM) isaffected by the decisions made in the enterprise resource planning (ERP) system lifecycle phases.

    Design/methodology/approach – Datawere collected in amultiple case study of fourmanufacturing companies.

    Findings – Four PM activities and three ERP system lifecycle phases were described and analyzed. Eight propositions were generated from theory and the case analyses. Detailed demand specifications could have improved target setting and reporting possibilities, PM education and training seem to be important in both the implementation and the use phase and supply chain PM is highly affected in the use phase.

    Research limitations/implications  – The paper is explorative. A required next step would be to test the generated propositions on a larger population.

    Practical implications – Propositions of what supply chain PM issues manufacturing companies should consider in the ERP system selection, implementation and use phases are presented. The results indicate that a lot of supply chain PM improvements can be realized within the use phase of an existing ERP system.

     Originality/value – No previous paper has focused upon how to consider supply chain PM when implementing ERP systems. This is needed because previous studies have identified ERP systems as obstacles for supply chain PM.

     

     

     

     

  • 12.
    Forslund, Helena
    et al.
    Växjö University, Faculty of Humanities and Social Sciences, School of Management and Economics.
    Jonsson, Patrik
    Chalmers University of Technology.
    The impact of forecast information quality on supply chain performance2007In: International Journal of Operations & Production Management, ISSN 0144-3577, E-ISSN 1758-6593, Vol. 27, no 1, p. 90-107Article in journal (Refereed)
    Abstract [en]

    Purpose – This paper aims to describe the extent of supplier access to customer forecast information and the perceived quality of such information and also to explain the impact of forecast information access and forecast information quality (FIQ) on supply chain performance.

    Design/methodology/approach – FIQ is defined, and a measurement instrument is developed from theory. The analysis is based on a survey of the most important suppliers of 136 Swedish companies.

    Findings – Findings show that a large proportion of the suppliers receive customer forecasts, but that the FIQ is lower further upstream in the supply chain and, in some variables, lower for make‐to‐order suppliers. The greatest information quality deficiency of the forecast was that it was considered unreliable. The only significant difference in supply chain performance found between make‐to‐stock suppliers with and without access to forecast was related to the use of safety stock in finished goods inventory.

    Research limitations/implications – The study contains two types of conclusions: those developed from the conceptual discussion in the theoretical framework and those of the empirical study. In the theoretical framework, measurement instruments for FIQ and supply chain performance (corrective actions, preventive actions and customer service performance) were developed. The study identified several empirical relationships, but it was conducted on a sample with a lot of variation.

    Practical implications – The understanding of the performance impact of FIQ. FIQ shows quality deficiencies on all variables, which indicates room for improvement.

    Originality/value – Research on supply chain information quality as well as dyadic research approaches are rare.

  • 13.
    Forslund, Helena
    et al.
    Växjö University, Faculty of Humanities and Social Sciences, School of Management and Economics.
    Jonsson, Patrik
    Chalmers University of Technology.
    Mattsson, Stig-Arne
    Växjö University, Faculty of Humanities and Social Sciences, School of Management and Economics.
    An order-to-delivery performance model for delivery scheduling environments2008In: Publicerad i konferensproceedings från the 20th International NOFOMA conference, Helsingfors, Finland., 2008Conference paper (Refereed)
  • 14.
    Forslund, Helena
    et al.
    Växjö University, Faculty of Humanities and Social Sciences, School of Management and Economics.
    Jonsson, Patrik
    Chalmers University of Technology.
    Mattsson, Stig-Arne
    Växjö University, Faculty of Humanities and Social Sciences, School of Management and Economics.
    Order-to-delivery process performance in delivery scheduling environments2009In: International Journal of Productivity and Performance Management, ISSN 1741-0401, E-ISSN 1758-6658, Vol. 58, no 1, p. 41-53Article in journal (Refereed)
    Abstract [en]

    Purpose – The purpose of this paper is to generate a performance model for an order‐to‐delivery (OTD) process in delivery scheduling environments. It aims to do this with a triadic approach, encompassing a customer, a supplier and a logistics service provider.

    Design/methodology/approach – The paper takes the form of a conceptual analysis and a triadic case study on performance measurement requirements in an OTD process characterized by delivery scheduling, and generating performance models.

    Findings – Two OTD process performance models, one for the supplier's delivery sub‐process and one for the customer's delivery scheduling, the logistics service provider's transportation and the customer's good receipt sub‐process, in delivery scheduling environments are generated.

    Research limitations/implications – A single case study limits the levels of external validity and reliability to analytical generalization.

    Practical implications – The generated performance models include definitions of four sub‐processes and outline ten performance dimensions that should be of relevance for several companies to apply.

    Originality/value – This is the first approach that generates performance models for a triadic OTD process for use in delivery scheduling environments.

  • 15.
    Jonsson, Patrik
    et al.
    Chalmers University of Technology.
    Forslund, Helena
    Växjö University, Faculty of Humanities and Social Sciences, School of Management and Economics.
    The performance management process concerning on-time delivery: State-of-the-art description and perceived performance2007In: Proceedings from the 4th International conference on performance measurement and management control, 2007Conference paper (Refereed)
1 - 15 of 15
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