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  • 1.
    Blomqvist, Ellen
    et al.
    Linnaeus University, Faculty of Technology, Department of Informatics.
    Lenegård, Mathilda
    Linnaeus University, Faculty of Technology, Department of Informatics.
    Värdeskapande faktorer med en informationshanteringsplattform genom Internet of Things: En fallstudie med fokus på förebyggande underhåll i en producerande verksamhet2016Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    Internet of Things enables the creation of “smart environments”, where it is possible to exchange information between objects. This can lead to increased efficiency and automatization in different ways, for example in our homes and for business operations. An area where the interest for this technology is immense is in the industrial sector, and is referred to as Industry 4.0. For this area, the adoption of this technology is expected to, for example, improve efficiency and to predict maintenance, an approach known as e-maintenance. This new technology implies modification and development of business models and enables different types of information systems based on these. To be able to generate value for businesses when using an information management platform, variables that create value should be investigated.

     

    The purpose of this study is to examine value-adding variables, with aspects from Delone & McLean’s Information System Success Model (2003), for a specific business case by using an information management platform through Internet of Things and sensors in their operations. This study has been carried out as a case study with one of Sigma Technology’s clients, which this study was made in collaboration with. This study was carried out with an abductive research approach and a qualitative method. To examine the opinions of the company’s employees, individual, semi-structured interview was conducted. The interviews was analyzed and compared with Delone & McLean's Information Systems Success Model, to identify resemblance or divergence.

     

    The findings in this study show that the significant variables for value to be created are simplicity, information structure, accessibility and reliability. These factors are considered to be especially important, according to the respondents. Findings also show that the study is mostly consistent with the theoretical model, however, some variance has been discovered and some modifications of the model are presented. A dimension that the respondents did not consider equally important for value creation, and thus deviated from the theoretical framework, is service quality. Based on the significant factors presented in the study, the proposal is to further develop the model by adding an additional dimension, interaction quality, for the reason that the analysis of the value creating factors in this study describes this need.

     

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