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  • 1.
    Olsson, Madeleine
    et al.
    Linnaeus University, School of Business and Economics, Department of Management Accounting and Logistics.
    Henriksson, Julia
    Linnaeus University, School of Business and Economics, Department of Management Accounting and Logistics.
    Belöningssystem: Ett verktyg för företag att motivera sina anställda2013Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [sv]

    Titel: Belöningssystem – Ett verktyg för företag att motivera sina anställda

    Författare: Julia Henriksson och Madeleine Olsson

    Intuition: Ekonomihögskolan, Linnéuniversitetet i Växjö

    Syfte: Syftet med uppsatsen är att beskriva hur försäljningsenheten på TV4 tillämpar belöningssystem för att motivera sina anställda, samt hur de anställda motiveras av det befintliga belöningssystemet.

    Metod: En fallstudie har utförts på försäljningsenheten på TV4 i Växjö. Semistrukturerade intervjuer med försäljningschefen och två säljare från fallföretaget har legat till grund för empiriinsamlingen.

    Slutsats: TV4 har valt att tillämpa resultatlön som lönesättning och har alltså delat upp lönen i en fast del och en rörlig del. Den fasta lönedelen skapar trygghet för säljarna och tillsammans med den rörliga lönedelen motiveras de anställda till att utföra ett bra arbete. Den rörliga lönedelen är en stor motivationsfaktor då säljarna själva kan påverka sin lön. Prestation är direkt kopplat till belöningarna, kopplingen bidrar till att säljarna triggas att arbeta lite extra om de ligger på gränsen till bonus. 

  • 2.
    Olsson, Madeleine
    et al.
    Linnaeus University, School of Business and Economics, Department of Management Accounting and Logistics.
    Henriksson, Julia
    Linnaeus University, School of Business and Economics, Department of Management Accounting and Logistics.
    Prestationsmätningssystem: Styrning, Planering och Uppföljning i tjänsteföretag: En utvärderingsstudie av IKEA Hemmas PMS2014Independent thesis Advanced level (degree of Master (One Year)), 20 credits / 30 HE creditsStudent thesis
    Abstract [en]

    Master Thesis 30hp, Business Programme, School of Business and Economics at Linnaeus University, Controller, 4FE12E, VT 2014

    Authors: Madeleine Olsson and Julia Henriksson

    Examiner and Supervisor: Fredrik Karlsson

     

    Title: Performance Measurement Systems: Planning, Control and Monitoring in Service Companies- an evaluation study of IKEA Hemma’s PMS

     

    Keywords: Performance Measurement System, KPI, evaluation studies, Service Company, information system

     

    Background: It is vital that organizations continuously manage its performance measurement system (PMS) to ensure that the right activities are measured. Unless measures are monitored continuously and evaluated, can performance measurement be a costly process that does not lead to any improvement of the organization. A request by IKEA Hemma was to evaluate their PMS.

     

    Purpose: The purpose of this study is to evaluate the IKEA Hemma's performance measurement system. The structure and functionality of the PMS message is analyzed to identify performance measurement system's weaknesses. The purpose is then to propose changes that IKEA Hemma can use to develop their PMS.

     

    Method: Evaluation study is the method used in this study. The primary purpose of an evaluation study is to provide knowledge whether the targets are achieved or not and also to examine the effects of this project had. Interviews and surveys has been the basis of empirical data collection.

     

    Conclusion: KPIs are designed to guide and motivate employees to satisfy the customers who contact IKEA Hemma. The system is widely accepted by the employees and the goals achieves at group level. Areas for improvement have been identified, which includes new KPIs and measurement, to ensure influences in the results. 

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