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  • 1.
    Elofsson, Tobias
    Linnaeus University, School of Business and Economics, Department of Management Accounting and Logistics.
    Företagsklimat: En intervjustudie av transportföretag i Växjö kommun2015Independent thesis Advanced level (degree of Master (One Year)), 20 credits / 30 HE creditsStudent thesis
    Abstract [en]

    Background: Svenskt Näringsliv conducts an annual survey called "Lokalt näringsliv", where business owners evaluate their own Municipalities regarding the local business environment. In the latest survey, it appears that transport companies are generally the least satisfied sector in the Municipality of Växjö.

    A good business environment is the key to creating a successful business. A good business environment is a mutual goal that both entrepreneurs and Municipalities endeavor. Business owners will get a higher employment which will lead to higher tax revenues for the Municipality. Transport companies role in the value chain have recently become increasingly important as it has proved to be able to create competitive advantages. Transport companies are expected to have an even greater role in the future given the ongoing development of e-commerce. To find the reasons behind the transport company’s dissatisfaction regarding the business environment is therefore essential in order to remain an interesting logistics location.

    Purpose: The purpose is to describe and explain the perceived current situation regarding the business environment in the Municipality of Växjö and the gap between the transport companies expectations and experience that causes the potential dissatisfaction. The purpose is also to make suggestions on actions to improve the transport company’s business environment.

    Method: This paper consists of an interview study on transport companies in the Municipality of Växjö. Empirical data were collected through semi-structed interviews with both transport companies in the Municipality of Växjö but also with an employee from Växjö Municipality traffic department. Theoretical data were collected through literature review and official publications.

    Conclusion: In the current situation, none of the respondents are totally satisfied with the variables that affects business environment according to Svenskt Näringsliv, however no one is satisfied with any variable either. Based on the four variables, entrepreneur’s scope in the public sector as well as politicians attitudes towards entrepreneurship is seen as the most problematic. The causes of the dissatisfaction were found partly by the variables from Svenskt Näringsliv and partly by five variables from SERVQUAL. The six variables that respondents were least satisfied with resulted in the reasons behind the dissatisfaction. The six variables were politicians and official’s attitudes towards entrepreneurship, understanding of the customer, availability, competence, efficiency, and urban logistics.

    Urban logistics as well as network building were chosen as areas for improvement. Urban logistics as this was mentioned by all respondents who deliver goods to the urban city. Network building as this is seen as the key to a goods business environment. Closer cooperation between companies and between the Municipality of Växjö and companies will create a better understanding of each other and how the partners various businesses operate.

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