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  • 56101.
    Zineldin, Mosad
    Linnéuniversitetet, Fakultetsnämnden för ekonomi och design, Ekonomihögskolan, ELNU.
    Strategic Alliances, Total Relationship Management (TRM) and 5 Qs: Why do both Marriages and Strategic Alliances have over 50% failure rate?2012Ingår i: ISO, TQM, Medical Tourism & Patient Safety Best Practive / [ed] Samueal Ho; Mosad Zineldin and Martin Amsteus, 2012, s. 115-123Konferensbidrag (Refereegranskat)
    Abstract [en]

    The paper describes theoretically with some empirical evidences the decision and result of strategic alliance as a relationship between people or as a love affair and a commitment to marriage which is ideally, based on shared interest, love, mutual trustworthiness, and commitment to continue the relationship. The main point is that, just as successful human marriages require clarity of needs, purpose, maturity, preparation, patience, nurturing, flexibility, commitment, trust, and compromise, so too will such prerequisites apply to successful organizational strategic alliance relationships.

     

    The main task of this conceptual research is to identify the reasons for failures of strategic alliances to answer the question of why do they fail. The problem will be later on (phase 2) analysed taking into consideration different industry sectors located in different countries

     

  • 56102.
    Zineldin, Mosad
    Växjö universitet, Fakulteten för humaniora och samhällsvetenskap, Ekonomihögskolan, EHV.
    Strategic co-operation and sustainable economic integration:: the crisis of Arab/Islamic countries in the era of globalisation2008Ingår i: Business Excellence and Competitiveness in the Middle East and North Africa, Inderscience Enterprises Ltd , 2008Kapitel i bok, del av antologi (Övrigt vetenskapligt)
    Abstract [en]

    We currently experience unprecedented global integration. For the first time in history, most of regions of the world are interlocking their economies and becoming increasingly interdependent. The end of the Cold War resulted in economic, technological, political and social paradigm shift in form

    of the free-market economy, EU and liberal democracy. This cleared the way for the creation of a truly global economy. This was historically unprecedented and still have unprecedented consequences. Although the globalisation and different economic blocs are actually a fact since more than ten years,Arab countries, on the other hand, have been for the past 40 or more years talking about the Arab economic union even before the European economic union. Europe is almost one nation now and Arabs are still talking about how they are going to accomplish creating a such union. However, globalisation of Western countries can cause more problem and crisis for the developing countries, if these countries are not able to compete or cooperate with developed countries.

    The existing economic blocs in Europe, USA, Asian, etc. create more unbalanced economic situation which may increase the tension between the south and north. These blocs would have an extremely prominent and powerful position as a guides and advisers in Arab countries. The main dilemma is that Arab countries often compete each other rather than cooperate with each others. Arab countries are in a great need to cooperate, build up trust and alliances with each others to achieve some political and economical synergy effects and to be able to create some political and economic balance in the global era. Without political and socio-economic integration between Arab countries there is no interdependence relationship between Western and Arabs.Too dependent on western nations or blocs is not of the benefit of neither the Arab nor Western countries. It cerates tension and basis for conflicts.

    The aim of the study is to outline the strategy needed to chieve the Arab shared objective of cooperation and peaceful existence. This study is a continuation of my previous research efforts to develop a new approach of a strategic or a copetition relationship. It presents a theoretical, conceptual and empirical discourse based on recent developments in economics and relationship management and marketing theories as well as a semi-structured personal interviews. This paper provides a different perspective. It integrates the micro and macroeconomic forces and factors.

  • 56103.
    Zineldin, Mosad
    Växjö universitet, Fakulteten för humaniora och samhällsvetenskap, Ekonomihögskolan, EHV.
    The 5 -10 - 20 - 30 Rules: Patient Safety2007Ingår i: the 7th C&C International conference: 16-20 December-Växjö University, Växjö University-Reprot , 2007Konferensbidrag (Refereegranskat)
    Abstract [en]

    C&C Established in 2000 by Professor Mosad Zineldin at Växjö University-Sweden in cooperation with eminent academics from different countries such as Professor David Walters, Australia, Professor Duglas Hensler, USA and Dr. John Peters, UK. C&C

    SCOPE

    The management of Health and Social Care constitutes an important area for the application of concepts and techniques from the disciplines of Management, quality, medicine, mathematics, operational research and statistics. Problems such as health care quality managmement, outsourcing, management of waiting lists and bed capacity, hospital redesign, workforce planning and scheduling, patient flow modelling, performance management, disease monitoring, ethics and health care technology assessment have been tackled using both qualitative and quantitative techniques.

    The purpose of the 7th International Conference/workshop on cooperation, competition and Health care reform (CCHR) is to bring together researchers and practitioners interested in the health care advances, reform and reengineering.

  • 56104.
    Zineldin, Mosad
    Växjö universitet, Fakulteten för humaniora och samhällsvetenskap, Ekonomihögskolan, EHV. Marknadsföring.
    The 5 -10 - 20 - 30 Rules: TRM and5 Qs Approaches for Reducing Medical Errors & Increasing Patent Safety2007Ingår i: the 7th C&C International conference: 16-20 December-Växjö University, Växjö University-Reprot , 2007Konferensbidrag (Refereegranskat)
    Abstract [en]

    C&C Established in 2000 by Professor Mosad Zineldin at Växjö University-Sweden in cooperation with eminent academics from different countries such as Professor David Walters, Australia, Professor Duglas Hensler, USA and Dr. John Peters, UK. C&C

    SCOPE

    The management of Health and Social Care constitutes an important area for the application of concepts and techniques from the disciplines of Management, quality, medicine, mathematics, operational research and statistics. Problems such as health care quality managmement, outsourcing, management of waiting lists and bed capacity, hospital redesign, workforce planning and scheduling, patient flow modelling, performance management, disease monitoring, ethics and health care technology assessment have been tackled using both qualitative and quantitative techniques.

    The purpose of the 7th International Conference/workshop on cooperation, competition and Health care reform (CCHR) is to bring together researchers and practitioners interested in the health care advances, reform and reengineering.

    The aim of my paper presented in this conference is to:

    •Present a new Quality Assurance Model (5Qs) based on Total Relationship Management

    (a holistic) Approach (TRM). The expected outcomes are to: •Reduce the medical errors

    •Increase patient safety & •to achieve higher doctors and patients level of satisfaction

  • 56105.
    Zineldin, Mosad
    Växjö universitet, Fakulteten för humaniora och samhällsvetenskap, Ekonomihögskolan, EHV. Marknadsföring.
    The Impact of the Enabling Bank on SME Satisfaction2007Ingår i: International Journal of Bank MarketingArtikel, recension (Övrig (populärvetenskap, debatt, mm))
  • 56106.
    Zineldin, Mosad
    Växjö universitet, Fakulteten för humaniora och samhällsvetenskap, Ekonomihögskolan, EHV. Marknadsföring.
    THE MOHAMMED CARTOONS CONTROVERSY AND THE BOYCOTT OF DANISH PRODUCTS IN THE MIDDLE EAST2007Ingår i: European Business Review, nr 203Artikel, recension (Övrig (populärvetenskap, debatt, mm))
  • 56107.
    Zineldin, Mosad
    Växjö universitet, Fakulteten för humaniora och samhällsvetenskap, Ekonomihögskolan, EHV. Marknadsföring.
    The quality of health care and patient satisfaction: An exploratory investigation of the 5Qs model at some Egyptian and Jordanian medical clinics2006Ingår i: International Journal of Health Care Quality Assurance, ISSN 0952-6862, Vol. 19, nr 1, s. 60-92Artikel i tidskrift (Refereegranskat)
    Abstract [sv]

    Purpose – To examine the major factors affecting patients' perception of cumulative satisfaction and to address the question whether patients in Egypt and Jordan evaluate quality of health care similarly or differently.

    Design/methodology/approach – A conceptual model including behavioural dimensions of patient-physician relationships and patient satisfaction has been developed. As the empirical research setting, this study concerns three hospitals in Egypt and Jordan. The survey instrument in a questionnaire form was designed to achieve the research objectives. A total of 48 items (attributes) of the newly developed five quality dimensions were identified to be the most relevant. A total of 224 complete and usable questionnaires were received from the in-patients.

    Findins: A Patients' satisfaction with different service quality dimensions is correlated with their willingness to recommend the hospital to others. A cure to improve the quality for health-care services can be an application of total relationship management and the 5Qs model together with customer orientation strategy.

    The result can be used by the hospitals to reengineer and redesign creatively their quality management processes and the future direction of their more effective health-care quality strategies.

    Originality– In this research a study is described involving a new instrument and a new method which assure a reasonable level of relevance, validity and reliability, while being explicitly change-oriented. This study argues that a patient's satisfaction is a cumulative construct, summing satisfaction with five different qualities (5Qs) of the hospital: quality of object, processes, infrastructure, interaction, and atmosphere

  • 56108.
    Zineldin, Mosad
    Växjö universitet, Fakulteten för humaniora och samhällsvetenskap, Ekonomihögskolan, EHV. Marknadsföring.
    The Quality of Higher Education and Citizens/Student Satisfaction:: TRM Philosophy and 5Qs Model2007Ingår i: Second International Conference “Education, Economics, and Law:: Traditions and Innovations, MOSCOW INSTITUTE OF ECONOMICS & LINGUISTICS , 2007Konferensbidrag (Övrigt vetenskapligt)
    Abstract [en]

    This paper seeks to provide some concrete criteria and proposals to improve the objectives and quality of education systems. The aim is to develop a new quality assessment model and tools including some behavioural dimensions. This study provides a theoretical and conceptual base to understand the complex and multidimensional nature of the quality of higher education and student satisfaction. It is based on recent theories and concepts developed in quality management, and sociological and pedagogical literature.

  • 56109.
    Zineldin, Mosad
    Växjö universitet, Fakulteten för humaniora och samhällsvetenskap, Ekonomihögskolan, EHV.
    THE RELATIONSHIPS BETWEEN THE CHARACTERISTICS OF THE STRATEGY PROCESS2007Ingår i: Mamagment decisionArtikel, recension (Övrig (populärvetenskap, debatt, mm))
  • 56110.
    Zineldin, Mosad
    Växjö universitet, Fakulteten för humaniora och samhällsvetenskap, Ekonomihögskolan, EHV. Marknadsföring.
    The Royality of loyalty: CRM, Quality and Retention2006Ingår i: Journal of Consumer Marketing, ISSN 0736-3761, Vol. 23, nr 7, s. 430-437Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    The purpose of the study is to examine and develop a better understanding of triangle relationship between quality, customer relationship management (CRM) and customer loyalty (CL) which might lead to companies' competitiveness (CC).

    A research model (5Qs) was designed to measure satisfaction and loyalty. This model is based on two conditions: the customer database and CRM strategy are well structured; and that management control systems have the capacity to produce required data for the analysis.

    Findings – Changing in quality over time within various segments or related to specific products or categories of products/services can be used as an indicator the level of loyalty. By linking infrastructure, interaction and atmosphere indicators to the quality of object and processes, researchers and managers can document which changes in CRM strategy improve the overall satisfaction and loyalty, hence the ultimate outcomes.

    Originality/value – In this study a new technical-functional 5 qualities model (5Qs) is created and utilized to measure the quality and loyalty. The paper suggests how to incorporate the infrastructure, interaction and atmosphere indicators into the quality of object and processes to identify changes and improvement in CRM strategies.

  • 56111. Zineldin, Mosad
    TQM Magazine2006Samlingsverk (redaktörskap) (Övrigt vetenskapligt)
    Abstract [en]

    Reviewer (granskning av vetenskapliga arbete för publikation i internationella tidskrifter

    Quality Management Model for Software Industries , TQM Magazine/1091 10

  • 56112.
    Zineldin, Mosad
    Linnéuniversitetet, Fakultetsnämnden för ekonomi och design, Ekonomihögskolan, ELNU.
    Trait EI, customer orientation and service performance2012Samlingsverk (redaktörskap) (Refereegranskat)
    Abstract [en]

    Review/granskning

    Ref.:  Ms. No. BSFA-12-982

  • 56113.
    Zineldin, Mosad
    Linnéuniversitetet, Fakulteten för Hälso- och livsvetenskap (FHL), Institutionen för medicin och optometri (MEO).
    Transformational leadership behavior, emotions, and outcomes: Health psychology perspective in the workplace2017Ingår i: Journal of Workplace Behavioral Health, ISSN 1555-5240, E-ISSN 1555-5259, Vol. 32, nr 1, s. 14-25Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    The purpose of this study is to empirically evaluate the transformational leadership styles, emotions, and organizational outcomes among different professionals in different sectors. The transformational leadership and emotions theories were utilized and tested in a sample of 128 leaders in Sweden. The main objectives of the study are (1) to determine which of the transformational leadership styles (TLS) are best at predicting effective outcomes (OUT) of extra effort by employees (EXE), leader effectiveness (EFE) and job satisfaction (SAT) and (2) to examine which TLS predict significant positive emotions (TEMO). Results of the study reveal that TLS and most of the outcome scales (SAT, EXE, SAT) are positively and significantly correlated. Charisma (C) and idealized influence (II) are not correlated with EFE. The results further supported that inspirational motivation leaders behavior could produce greater amounts of SAT (r = .54**), EXE (r = .41**). Individualized consideration (IC) also generates great SAT, r = .42. The study also found that only inspirational motivation (I) and intellectual stimulator leadership styles made a significance for TEMO such as being enthusiastic, hopeful, proud, happy, attentive, and inspiring with beta = 26 and beta = 17, respectively. Inspirational transformational leaders' behavior and emotions are the most capable in increasing the organizational overall outcomes by boosting employees' job satisfaction, additional effort, and effectiveness. Hence, these improve and enhance the mental and psychological health inside and outside the workplace.

  • 56114.
    Zineldin, Mosad
    Linnéuniversitetet, Fakultetsnämnden för ekonomi och design, Ekonomihögskolan, ELNU.
    What are the antecedents of coopetition?: An explanation in terms of centrality and personality traits2012Samlingsverk (redaktörskap) (Refereegranskat)
    Abstract [en]

    Review/granskning av Manuscript ID: EBR-Sep-2012-0051

  • 56115.
    Zineldin, Mosad
    et al.
    Linnéuniversitetet, Fakultetsnämnden för ekonomi och design, Ekonomihögskolan, ELNU.
    Akdag, Hatice Camgoz
    Kadir Has University, Turkey.
    Vasicheva, Valentina
    Linnéuniversitetet, Fakultetsnämnden för humaniora och samhällsvetenskap, Institutionen för samhällsvetenskaper, SV.
    Assessing quality in higher education: new criteria for evaluating students’ satisfaction2011Ingår i: Quality in Higher Education, ISSN 1353-8322, E-ISSN 1470-1081, Vol. 17, nr 2, s. 231-243Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    The aim of this research is to present a new quality assurance model (5Qs) and to examine the major factors affecting students’ perception of cumulative satisfaction. The model includes behavioural dimensions of student satisfaction. The factors included in this cumulative summation are technical, functional, infrastructure, interaction and atmosphere of higher education institutions. This study concerns students in higher education institutions in Istanbul Turkey. The questionnaire contains a total of 39 items (attributes) of newly developed five quality dimensions (5Qs). A total of 1641 complete and usable questionnaires was received. Frequency analysis, factor analysis and reliability analysis were used for analysing the data collected. Inspection of scree plot and eigenvalues enabled the analysis to reduce the 39 quality attributes to seven factors. The results can be used by higher education institutions to re-engineer and re-design creatively their quality-management processes and the future direction of their more effective education quality strategies.

  • 56116.
    Zineldin, Mosad
    et al.
    Linnéuniversitetet, Ekonomihögskolan (FEH), Institutionen för marknadsföring (MF).
    Amsteus, Martin
    Linnéuniversitetet, Ekonomihögskolan (FEH), Institutionen för marknadsföring (MF).
    Negativity hurts your style?: A study of leaders' negative emotions and their leadership style2014Ingår i: International Journal of Work Organisation and Emotion, ISSN 1740-8938, E-ISSN 1740-8946, Vol. 6, nr 4, s. 327-337Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    The aim of this study is to investigate the relationship between leaders' negative emotions and leadership styles. Faculty members at a Swedish university between 1995 and 2007 were surveyed. Members who had worked at the same institution the entire period provided a total of 48 assessments regarding the styles and emotions of their leaders (deans). The results show that some negative emotions and leadership styles are related. For an organisation to perform well (e.g., in terms of work environment), leaders should consider managing their emotions.

  • 56117.
    Zineldin, Mosad
    et al.
    Linnéuniversitetet, Fakultetsnämnden för ekonomi och design, Ekonomihögskolan, ELNU.
    Bill, Frederic
    Linnéuniversitetet, Fakultetsnämnden för ekonomi och design, Ekonomihögskolan, ELNU.
    Vasicheva, Valentina
    Linnéuniversitetet, Fakultetsnämnden för ekonomi och design, Ekonomihögskolan, ELNU.
    Philipson, Sarah
    Linnéuniversitetet, Fakultetsnämnden för ekonomi och design, Ekonomihögskolan, ELNU.
    Sandell, Michaela
    Relationship management for the future2012 (uppl. 1)Bok (Övrigt vetenskapligt)
    Abstract [en]

    Relationship management for the future (RMF) provides a unique and powerful tools and rod map for understanding relationship creation, development and sustainability in everyday work and life. This comprehensive and unique book blends the enduring wisdom of the past with the fresh thinking of today in order to offer a remarkably intriguing look into the future of tomorrow´s relationships. It is a multidisciplinary work addressing a broad spectrum of total relationship management (TRM) issues and strategies to create exciting and dynamic competitive organizations.

    What an organisation needs today to master it is future is a new total relationship management (TRM) philosophy. Total relationship management for the future (TRMf) should be supported by and rooted in the organization as a whole. Consumers and business customers are people with different current and future desires and needs. To win the heart of the people, a relationship- based- organisation should understand  today´s and future customers’ needs and desires and providing them with a mix of functional, utilitarian, technical and symbolic values.  This requires that people (managers, marketers and all other employees) who comprise the chain of relationships by which value is created for the end-customer must themselves work together to define areas of mutual interest and the potential for sharing. Thus, a TRMF philosophy should be the basis for re-engineering of business processes, policies and relationship views.

    RMF provides a synthesis of research and practice, offering valuable new insights for effective management of relationship-based organization. This book is aimed at both undergraduate and graduate business and management students, researchers, managers, marketers and all organizations facing the challenges of the future in all sectors such as industrial, consumer, education, agricultural, IT, medical, health care and other services.

     

  • 56118.
    Zineldin, Mosad
    et al.
    Linnéuniversitetet, Fakultetsnämnden för ekonomi och design, Ekonomihögskolan, ELNU.
    Borén, Peter
    Linnéuniversitetet, Fakultetsnämnden för hälsa, socialt arbete och beteendevetenskap, Institutionen för pedagogik, psykologi och idrottsvetenskap, PPI.
    The School of the Future: The ideas underlying the Swedish national reform of upper-secondary education 20112011Ingår i: / [ed] Borys Grinchenko Kyiv University- Kiev-Ukraine, Kiev-Ukraine: Borys Grinchenko Kyiv University- , 2011Konferensbidrag (Refereegranskat)
    Abstract [en]

    In the article reveals an idea of the school of the future, describe different aspects of the Swedish New Reform. Special attention is paid to the description of the 5Qs Model which incorporates essential and multidimensional attributes, missing in other models.

  • 56119.
    Zineldin, Mosad
    et al.
    Växjö universitet, Fakulteten för humaniora och samhällsvetenskap, Ekonomihögskolan, EHV.
    Camgoz Akdag, Hatice
    Kadir Has University, Management Department,Istanbul-Turkey.
    Quality of Health Care and Patient Satisfaction: An exploratory investigation of the 5Qs model in Turkey2009Konferensbidrag (Refereegranskat)
    Abstract [en]

    The aim is to examine the major factors affecting patients’ perception of cumulative summation. Secondly, empirically to examine the major factors affecting perception of the cumulative satisfaction to address the question whether patients in Istanbul evaluate quality of health care to be similarly or differently than the Kazakhstani, Egyptian and Jordanian patients.

    A questionnaire was distributed to people who are or were patient once in Istanbul hospitals. The questionnaire contains a total of 39 items (attributes) of newly developed five quality dimensions (5Qs). A total of 1107 complete and usable questionnaires were received. Frequency distribution, factor analysis and reliability analysis is used for analysing the data collected.

    The first three factors that are the biggest concern for people being treated in hospitals in Turkey these are: the quality of infrastructure; the quality of atmosphere, and quality of object. The specific attributes, which were perceived as concerns, were similar with all other three countries results. A cure to improve the quality for health-care services can be an application of total relationship management and the 5Qs model together with customer orientation strategy.

    The result can be used by the hospitals to reengineer and redesign creatively their quality management processes and the future direction of their more effective health-care quality strategies.

    In this research a study is described involving a new instrument and a new method, which assure a reasonable level of relevance, validity and reliability, while being explicitly change-oriented. This study argues that a patient's satisfaction is a cumulative construct, summing satisfaction with five different qualities (5Qs) of the hospital: quality of object, processes, infrastructure, interaction, and atmosphere.

  • 56120.
    Zineldin, Mosad
    et al.
    Linnéuniversitetet, Fakultetsnämnden för ekonomi och design, Ekonomihögskolan, ELNU.
    Camgoz Akdag, Hatice
    Kadir Has University, Istanbul- Turkey.
    Belal, Mohamed
    Damanhour Universtiy-Faculty of Commerce- Egypt.
    Total Relationship Management (TRM) and 5 Qs Model as New Management Techniques: A Comparative Study for a Knowledge-Intensive Sector2012Ingår i: International Business and Management, ISSN 1923-841X, E-ISSN 1923-8428, Vol. 4, nr 1, s. 1-17Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    The aim of this research is to develop a new conceptual quality assessment model including behavioural dimensions of student- professor relationship and student satisfaction for knowledge-intensive sector.

    his study provides an empirical base to understand the complex an multidimensional nature of the quality of higher education and student satisfaction.

    In this study that the TRM in higher education is a cumulative construct, summing various facets and variables which impacting students satisfaction,such as technical, functional, infrastructure, interaction culture and atmosphere variables. There are differences between Egypt and Turkey in Priority of the ten most important factors of effect satisfaction of higher education students.

    The initial results are encouraging as they lay the groundwork for future studies.

    The research provides a platform for ongoing investigation of university-citize relationship while improving and assuring outcomes for those involved in the process. It appears that the 5Qs instrument can have a useful diagnostic role to play in assessing and monitoring educational service quality, enabling staff to identify where improvements are needed from the students’ perspective.

    In this research we describe a study  involving a new instrument, i.e. the 5Qs model and a new method. The result can be used by the university to reengineer and redesign creatively their quality management processes and the future direction of their more effective higher education quality strategies.

  • 56121.
    Zineldin, Mosad
    et al.
    Linnéuniversitetet, Fakultetsnämnden för ekonomi och design, Ekonomihögskolan, ELNU.
    Camgöz-Akdag, Hatice
    Kadir Has University, Turkey.
    Vasicheva, Valentina
    Linnéuniversitetet, Fakultetsnämnden för hälsa, socialt arbete och beteendevetenskap, Institutionen för socialt arbete, SA.
    Measuring, Evaluating and Improving Hospital Quality Parameters/Dimensions: An Integrated Healthcare Quality Approach2011Ingår i: International Journal of Health Care Quality Assurance, ISSN 0952-6862, E-ISSN 1758-6542, Vol. 24, nr 8, s. 654-662Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    Purpose – This paper aims to examine the major factors affecting cumulative summation, to empirically examine the major factors affecting satisfaction and to address the question whether patients in Kazakhstan evaluate healthcare similarly or differently from patients in Egypt and Jordan.

    Design/methodology/approach – A questionnaire, adapted from previous research, was distributed to Kazakhstan inpatients. The questionnaire contained 39 attributes about five newly-developed quality dimensions (5Qs), which were identified to be the most relevant attributes for hospitals. The questionnaire was translated into Russian to increase the response rate and improve data quality. Almost 200 usable questionnaires were returned. Frequency distribution, factor analysis and reliability checks were used to analyze the data.

    Findings – The three biggest concerns for Kazakhstan patients are: infrastructure; atmosphere; and interaction. Hospital staff's concern for patients' needs, parking facilities for visitors, waiting time and food temperature were all common specific attributes, which were perceived as concerns. These were shortcomings in all three countries. Improving health service quality by applying total relationship management and the 5Qs model together with a customer-orientation strategy is recommended.

    Practical implications – Results can be used by hospital staff to reengineer and redesign creatively their quality management processes and help move towards more effective healthcare quality strategies.

    Social implications – Patients in three countries have similar concerns and quality perceptions.

    Originality/value – The paper describes a new instrument and method. The study assures relevance, validity and reliability, while being explicitly change-oriented. The authors argue that patient satisfaction is a cumulative construct, summing satisfaction as five different qualities (5Qs): object; processes; infrastructure; interaction and atmosphere.

  • 56122.
    Zineldin, Mosad
    et al.
    Växjö universitet, Fakulteten för humaniora och samhällsvetenskap, Ekonomihögskolan, EHV.
    CAMGÖZ-AKDAĞ, Hatice
    The Quality of Health Care and Patient Satisfaction:: An exploratory investigation of the 5Qs model at Republic of Kazakhstan2008Ingår i: Proceeding of the 8th C&C International Conference: 8th C&C International confernce: Health care quality management-19-21 July-Stockholm, 2008Konferensbidrag (Övrigt vetenskapligt)
    Abstract [en]

    The aim of this research is to examine the major factors affecting patients’ perception of cumulative satisfaction and to address the question whether patients in Almaty evaluate quality of health care to be similarly or differently than the Egyptian and Jordanian patients. A conceptual model including behavioral dimensions of patient-physician relationships and patient satisfaction has been used. As the empirical research setting, this study concerns people who are or were patients once in Kazakhstan hospitals. The questionnaire was taken from another research regarding the Egyptian and Jordanian medical clinics (Zineldin, 2006). A total of 48 items (attributes) of the newly developed five quality dimensions (5Qs) by Zineldin (2006) were identified to be the most relevant. The results can be used by the hospitals to reengineer and redesign creatively their quality management processes and the future direction of their more effective health care quality strategies.

  • 56123.
    Zineldin, Mosad
    et al.
    Linnéuniversitetet, Fakulteten för Hälso- och livsvetenskap (FHL), Institutionen för medicin och optometri (MEO).
    Eman, Ismail J.K.
    Alexandria University, Egypt.
    The impact of resource-based practices on strategic alliance motivations in engineering and construction sector2016Ingår i: International Journal of Strategic Business Alliances, ISSN 1756-6444, E-ISSN 1756-6452, Vol. 5, nr 3/4, s. 234-244, artikel-id 83328Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    This study comprehensively evaluates the links between the resource-based theory and strategic alliance motivations and firm performance in engineering and construction sector. Results based on a sample of 159 manufactures indicate that there are statistical significances for the strategic motivations and management motivations and very acceptable statistical significance for the financial motivations. The regression model could not show any statistical relevance regarding the Technological motivations. This means that hypotheses H1, H2 and H3 are confirmed. The correlation between all variables was strong more than r = 0.3, p < 0.00. Support for predictions that the impact of resource-based approach on motivations and performance is in part contingent on their interrelationships and links with competitive strategy was limited.

  • 56124.
    Zineldin, Mosad
    et al.
    Linnéuniversitetet, Ekonomihögskolan (FEH), Institutionen för marknadsföring (MF).
    Fujimoto,, Hisao
    Osaka University of Economics, Japan.
    Yu, Li
    Beijing Normal University, China.
    Hemant, Kassean
    University of Mauritius, Mauritius.
    Vasicheva, Valentina
    Linnéuniversitetet, Ekonomihögskolan (FEH).
    We Feng, Yu
    University of Shanghai for Science and Technology, China.
    Why do both marriages and strategic alliances have over 50% failure rate?: A study of relationship quality of strategic alliances in China, Japan and Mauritius2015Ingår i: International Journal of Strategic Business Alliances, ISSN 1756-6444, E-ISSN 1756-6452, Vol. 4, nr 1, s. 1-23Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    This research explores the importance of quality variables for achieving high quality in strategic alliance relationship, reasons for strategic alliance failures and provides insights into their underlying causes. Data for analysis is generated from 112 managers from different industries in three countries. Frequency, factor, and regression analysis, reliability tests are used for data analysis. Multiple item scales based on five qualities model (5Qs) were developed and adapted. The results suggest that there is an important interaction between most independent variables and alliance motivations, length and type of alliance. Quality of atmosphere followed by quality of interaction was identified as the most important variables to achieve high total quality of strategic alliance relationship (TQSAR). The proposed 5Qs model consists of some generic and integrated dimensions. Each quality dimension is represented by a number of statements/items, intended to represent a specific quality factor as thoroughly and reliably as possible.

  • 56125.
    Zineldin, Mosad
    et al.
    Linnéuniversitetet, Fakultetsnämnden för ekonomi och design, Ekonomihögskolan, ELNU.
    Ho, SamuelHong Kong Buddhist College.Amsteus, MartinLinnéuniversitetet, Fakultetsnämnden för ekonomi och design, Ekonomihögskolan, ELNU.
    ISO, TQM, Medical Toursim & Patient Safety Best Practice2012Proceedings (redaktörskap) (Refereegranskat)
    Abstract [en]

    International Standards Organisation (ISO) series sets out the methods that can be implemented in an organization to assure that the customers’ requirements are fully met. Moreover, the organization’s requirements will be met both internally and externally and at an optimum cost.  This is the result of efficient organization of the resources available, including material, people and technology.  The most important standard in the ISO Series is obviously ISO 9000.  Over the past fourteen ICIT’s the focuses were on ISO 9000.  However, with the advancement of mankind, there is a pressing need for other equally important standards for organizations to develop and compete.

    Because of the significance of the ISO Series of standards, and its close relationship to TQM, the Ufirst objective of this proceedings is to consider the impact of ISO implementation on TQM.  

     TQM and TRM provide the overall concept that fosters continuous improvement in an organization.  They stress a systematic, integrated, consistent, organization-wide perspective involving everyone and everything.  It focuses primarily on total satisfaction for both the internal and external customers within a management environment that seeks continuous improvement of all systems and processes.  TQM has been considered by many organizations as the way to survive and succeed.  The Usecond objective of this proceedigns  is therefore to provide a forum for the identification of the contemporary development in the theories and practices of TQM´and TRM.

     In view of the importance of Cooperation & Competition as developed by Prof. Mosad Zineldin (2000), the third objective of this porceddings is to research on the Cooperation & Competition approach to healthcare quality/safety and patient satisfaction as well as medical tourism.

     

  • 56126.
    Zineldin, Mosad
    et al.
    Linnéuniversitetet, Fakultetsnämnden för ekonomi och design, Ekonomihögskolan, ELNU.
    Hytter, Anders
    Linnéuniversitetet, Fakultetsnämnden för ekonomi och design, Ekonomihögskolan, ELNU.
    Leaders' negative emotions and leadership styles influencing subordinates' well-being2012Ingår i: International Journal of Human Resource Management, ISSN 0958-5192, E-ISSN 1466-4399, Vol. 23, nr 3, s. 748-758Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    Emotions are an important aspect of organizational life. However emotional issues, particularly negative emotions, have traditionally been largely neglected in organizational life. The aim of this study is to investigate the relationship between transformational, transactional, and laissez-faire leadership styles, and leaders’negative emotions perceived by the subordinates. The aim is also to investigate the influence of leadership styles on the subordinates’ overall psychological health and well-being. The result challenges some of the earlier findings, suggesting that there is a need for a better understanding of how contextual factors might intervene in the relation between leaders’ negative emotions, leadership styles, and subordinates’ well-being.

  • 56127.
    Zineldin, Mosad
    et al.
    Linnéuniversitetet, Ekonomihögskolan (FEH), Institutionen för marknadsföring (MF).
    Nessim, Katty
    Damanhour University, Egypt.
    Thurn, Emmie
    Linnéuniversitetet, Ekonomihögskolan (FEH), Institutionen för marknadsföring (MF).
    Gustafsson, David
    Linnéuniversitetet, Ekonomihögskolan (FEH), Institutionen för marknadsföring (MF).
    Loyalty, Quality And Satisfaction In FMCG Retail Market: Does Loyalty In Retailing Exist?2014Ingår i: Journal of Business & Financial Affairs, ISSN 2167-0234, Vol. 3, nr 2, artikel-id 122Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    This study aims toidentify and analyse how customers are experiencing quality, loyalty and satisfaction in the Fast moving consumer goods (FMCG) retail market. The 5Qs model which includes economical and behavioural attributes is used. A research based on 200 respondents is used to identify differences between various 5Qs attributions. It shows that satisfaction does not automatically lead to loyalty. The price is a ruling attribute that makes the customer chase discounts, no matter who provides it. Results show that both psychological and economical attributions influence customers� loyalty. The study reveals that organizations have the fantasy that their customers are totally loyal. This is a dichotomous thought because, the customers did not restrict their loyalty to a few organizations, but they are loyal to those organizations which provide them better offers. Independent variable satisfaction correlates substantially with dependent variable loyalty (.570). Holding a membership card which can indicate a commitment attitude was not significant to the loyalty or satisfaction. Thus, the organizations should understand that disloyalty within varying degrees is a reality and a necessary evil.

     

  • 56128.
    Zineldin, Mosad
    et al.
    Växjö universitet, Fakulteten för humaniora och samhällsvetenskap, Ekonomihögskolan, EHV. Marknadsföring.
    Philipson, Sarah
    Växjö universitet, Fakulteten för humaniora och samhällsvetenskap, Ekonomihögskolan, EHV. Marknadsföring.
    Back to the Future: the Era of Relationships2006Ingår i: The 2006 Academy of Business & Administrative Sciences (ABAS) International Conference, 2006Konferensbidrag (Övrig (populärvetenskap, debatt, mm))
    Abstract [en]

    During the 1990s, many organizations and consumers experienced great movements and actions. Some key environmental factors provided the setting whereby companies changed their attention and orientation toward marketing and the consumer. Companies have recognized the fact that they must change and restructure their way of establishing and maintaining business relationships. For example, many manufacturers discovered, or more adequately, re-discovered that close relationships with suppliers are invaluable with constantly changing technology and increasing global competition.

    The term relationship marketing has become a buzzword, with the concept being used to reflect a number of differing themes or perspectives, and has become a ”catch-all” phrase. Unfortunately, the roots and the precise meaning of relationship marketing are not always clear in the literature. This paper is part of a long term research effort to provide a deeper insight and understanding of the relationship philosophy. The purpose of the article is to theoretically and conceptually explain the evolution of the Relationship approach, to elaborate on the indispensable role of the traditional marketing mix theory on the development of the relationship management and strategy. The paper also discuss the notion of relationship marketing as a paradigm shift. Our research reveals that the philosophy of viewing marketing as a cross-functional approach or orientation is not a new discovery of the 1980s or 1990s. The paper also argue that, it would be appropriate if we replace the concept relationship marketing with relationship management. This is not just a semantic point, it is an essential distinction which can be strategically significant for the long-term survival of the organization

  • 56129.
    zineldin, Mosad
    et al.
    Växjö universitet, Fakulteten för humaniora och samhällsvetenskap, Ekonomihögskolan, EHV. Marknadsföring.
    Philipson, Sarah
    Växjö universitet, Fakulteten för humaniora och samhällsvetenskap, Ekonomihögskolan, EHV. Marknadsföring.
    Kotler and Borden are not Dead: – Myth of Relationship Marketing and Truth of the 4 Ps2007Ingår i: Journal of Consumer Marketing, nr 4Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    While American School defines marketing through the concept of 4P’s, several European and especially The Nordic School (e.g. Gummesson, Grönroos, Zineldin) points out the fact that this view of marketing is no more up-to-date and irrelevant in a global market perspective. They also disapprove that concept because of the short-term duration of the economics transactions it generates. They argue that Scandinavian companies have much more focus on relationship marketing than other European countries and that there is a paradigm shift moving away from traditional transactional marketing to be focused on Relationship Marketing. All these criticisms have even led both Gummesson and Grönroos to declare that a “paradigm shift is needed is Marketing is going to survive as a discipline” (Brodie R. et al, 1997).

    According to our knowledge, no research in Scandinavian countries have brought results that could confirm the no-existence of such a “paradigm shift”, the main issue of our article is to empirically investigate if rather or not, this paradigm shift has relevant reasons to exist in several Scandinavian countries or if Transactional marketing is still the main marketing approach practised by firms. The date is collected via interviews with five companies in three countries within in Scandinavia: Two companies in Sweden: Two in Finland and one in Denmark. Our research reveals that the philosophy of viewing marketing as a cross-functional approach or orientation is not a new discovery of the 1980s or 1990s. The study also reveals that the paradigm-shift is far from being dominant in all Scandinavia since transaction Kotlersim concept of the 4 P's is still dominating, even so. Relationship concept is utilizing in some extent.

  • 56130.
    Zineldin, Mosad
    et al.
    Växjö universitet, Fakulteten för humaniora och samhällsvetenskap, Ekonomihögskolan, EHV.
    Philipson, Sarah
    Växjö universitet, Fakulteten för humaniora och samhällsvetenskap, Ekonomihögskolan, EHV.
    Quality, Innovation & Differentiation (QID): A Case Study2007Konferensbidrag (Refereegranskat)
    Abstract [en]

    According to our knowledge, no examination has been made regarding the triangle relationship between Quality, Innovation and Differentiation, QID, and what significance has QID for a firm's competitive position.

    This article aims to theoretically and empirically develop an understanding of the  role of quality, innovation and differentiating in the competitiveness of an organization and proposes a holistic, cross-disciplinary model of the quality, innovation and differentiation QID). A case study shows that linking QID is necessary for sustaining competitive advantage in the hyper-competitive world.  The features and essentials in the attainment of such an approach are tentatively constructed through the total relationship management (TRM) and the 5Qs (five qualities) models. It shows that that QID and competitiveness are all linked. QID and total relationship management are strongly related to competitive advantages.  Thus we argue that TRM can be seen as administrative and process innovation, which facilitate technological innovation.

  • 56131.
    Zineldin, Mosad
    et al.
    Linnéuniversitetet, Fakulteten för Hälso- och livsvetenskap (FHL), Institutionen för medicin och optometri (MEO).
    Singh, Sanjay Kumar
    Abu Dhabi University, United Arab Emirates.
    Editorial2016Ingår i: International Journal of Work Organisation and Emotion, ISSN 1740-8938, E-ISSN 1740-8946, Vol. 7, nr 3, s. 165-167Artikel i tidskrift (Övrigt vetenskapligt)
  • 56132.
    Zineldin, Mosad
    et al.
    Linnéuniversitetet, Fakultetsnämnden för ekonomi och design, Ekonomihögskolan, ELNU.
    Thurn, Emmie
    Gustafsson, David
    Does Loyalty Exist Within the Swedish FMCG Sector?2012Ingår i: ISO, TQM, Medicla Tourism & Pateint Safety Best Practice / [ed] Sameul Ho, Mosad Zineldin and Martin Amsteus, HKBC and Linneaus University , 2012, s. 44-60Konferensbidrag (Refereegranskat)
    Abstract [en]

    This explanative  study aims to examine how relationship-marketing strategies can enhance companies’ effectiveness and the quality factors that encourage long-term relationship in the FMCG retail market. The purpose of the study is to examine and develop a better understanding of the relationship between quality, customer relationship management, customer loyalty and satisfaction. The 5Qs model will be applied in order to see if there are any critical quality factors that encourage long-term relationship.

    A quantitative research based on 200 respondents is used to identify differences between various 5Qs variables and to explain different relationship between them. This study shows that satisfaction does not automatically lead to loyalty and RM does not create loyalty, which also indicates that RM is not effective within the FMCG market. The price is a ruling factor that makes the customer chase discounts, no matter who provides it.

    The study recommend FMCG retailers to implement more effective RM strategies in order to assure the possibility to reap the benefits from satisfied and loyal customers. Therefore, the study raise the question if price is the new customer loyalty program within the FMCG market?

  • 56133.
    Zineldin, Mosad
    et al.
    Linnéuniversitetet, Fakulteten för Hälso- och livsvetenskap (FHL), Institutionen för medicin och optometri (MEO).
    Vasicheva, Valentina
    Linnéuniversitetet, Ekonomihögskolan (FEH).
    A new approach to measure the outcomes of university mergers2017Ingår i: International Journal of Strategic Business Alliances, ISSN 1756-6444, E-ISSN 1756-6452, Vol. 6, nr 1/2, s. 40-49, artikel-id 89840Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    Strategic alliances and mergers (SAMs) are well-known organisational instruments to increase the pool resources, competitive advantages, strengthen the power and strategic positioning for achieving synergy effects (SEF). This study aims to explore and measure the possible SEF of mergers using the 5Qs approach. Data for this study was collected from questionnaires. The data was analysed using a multiple regression model in order to test the effect of the independent variables related to mergers and the dependent variable of SEF. The results indicate that not all qualities were significant but the infrastructure-oriented construct (INFRA) and the process-oriented construct (PROC) are the most significant in the regression models for obtaining better SEF of the merger relationship. The study extracts the valuable lessons that might help others to effectively utilise mergers and strategic alliances between corporations and higher education institutions.

  • 56134.
    Zineldin, Mosad
    et al.
    Linnéuniversitetet, Ekonomihögskolan (FEH), Institutionen för marknadsföring (MF).
    Vasicheva, Valentina
    Linnéuniversitetet, Ekonomihögskolan (FEH), Institutionen för marknadsföring (MF).
    Banking and financial sector in the cloud: knowledge, quality and innovation management2016Ingår i: Cloud systems in supply chains / [ed] Fawzy Soliman, Palgrave Macmillan, 2016, s. 178-194Kapitel i bok, del av antologi (Övrigt vetenskapligt)
    Abstract [en]

    One view of Customer Relationship Management (CRM) is the utilization of customer-related information or knowledge to deliver relevant products or services to customers (Zineldin, 2000). The success of relationship management depends on the collection and analysis of customer knowledge, data and information to be used for developing highly personalized bank service offerings.

  • 56135.
    Zineldin, Mosad
    et al.
    Linnéuniversitetet, Fakulteten för Hälso- och livsvetenskap (FHL), Institutionen för medicin och optometri (MEO).
    Vasicheva, Valentina
    Bellarusian National Tecnical University, Belarus.
    Marriage versus Strategic Alliance: Soft and Hard dissatisfaction and Failure Factors2016Ingår i: International Journal of Strategic Business Alliances, ISSN 1756-6444, E-ISSN 1756-6452, Vol. 5, nr 1, s. 22-33Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    Marriage can be defined as a social-institutional agreement or an institution or organisation in which interpersonal relationships are acknowledged. Divorce is an epidemic, and so is strategic alliance. Both are based on the actions and reactions between people in the context of interpersonal relationships. The number of marriages is going down and correspondingly divorces seem to occur at a more rapid rate, and this phenomenon is found in strategic alliance partnership too. Hence, just like marriages in the recent times, a majority of institutional partnerships fail. What makes a marriage, or a strategic alliance, tick initially? Many, which include romance and mutual desires, goals, and expectations as well as name and fame in the eyes of the public and in general life filled with happiness. However, just like most marriages, strategic alliance partnerships fail too at some point in time, marred by failure, dissatisfaction, bitterness, and yes, eventually, end in divorce. This article discusses findings derived from an empirical survey to identify critical soft and hard factors that negatively influence partnership or relationship dynamics. The article suggests remedial measures that may be used to avoid factors that lead to dissatisfaction and failure in the context of inter-organisational relationships.

  • 56136.
    Zineldin, Mosad
    et al.
    Linnéuniversitetet, Fakulteten för Hälso- och livsvetenskap (FHL), Institutionen för medicin och optometri (MEO).
    Vasicheva, Valentina
    Linnéuniversitetet, Ekonomihögskolan (FEH).
    Technological Tools for Value-Based Sustainable Relationships in Health: Emerging Research and Opportunities2018Bok (Refereegranskat)
    Abstract [en]

    The reach of technological advances can be found in many aspects of life, including the world of medical and healthcare. It is essential to understand these technologies so that those in healthcare professions can create and maintain bonds with the patients that rely on them as well as to identify the right tools for to support the improvement of patient care.

    Technological Tools for Value-Based Sustainable Relationships in Healthcare: Emerging Research and Opportunities is a critical scholarly resource that examines the effects of social and healthcare technologies on human interaction, on health, on life sciences and on well-being in a complex healthcare context. Featuring coverage on a wide range of topics such as, e-health, patient and medical relationship approaches, health information technology (HIT), cypernization of healthcare organizations and patient safety. This book is geared toward academicians, practitioners, students, and researchers seeking current research on the correlation between social and medical technologies and the cultivation of connections through those technologies especially in the healthcare field.

  • 56137.
    Zineldin, Mosad
    et al.
    Linnéuniversitetet, Fakultetsnämnden för ekonomi och design, Ekonomihögskolan, ELNU.
    Vasicheva, Valentina
    Minsk State Linguistic University, Belarus.
    The Implementation of TRM Philosophy and 5Qs Model in Higher Education: An Exploratory Investigation at a Swedish University2012Ingår i: Nang Yan Business Journal, ISSN 2307-4450, Vol. 1, nr 1, s. 65-75Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    Students, their families, employers and the government want the assurance that students will get “good quality” education. The question is: what does “good quality education” mean? This paper seeks to provide the answer as well as some concrete criteria and proposals to improve the objectives and quality of the education systems. We argue in this study that the quality of higher education and student satisfaction is a cumulative construct, summing various facets and variables of the educational institution, such as technical, functional, infrastructure, interaction and atmosphere variables. In this research we describe a study involving a new instrument, i.e. the 5Qs model and a new method which assures the reasonable level of relevance, validity and reliability, while being explicitly change-oriented. The main goal of the empirical part of this study is not to evaluate the performance of the staff or to analyze the student assessment or satisfaction, rather to test the new 5Qs model. The use of the 5Q dimensions provides both a structure for designing a higher education quality measurement instrument and a framework for prioritizing results and findings.

  • 56138.
    Zineldin, Mosad
    et al.
    Linnéuniversitetet, Ekonomihögskolan (FEH), Institutionen för marknadsföring (MF).
    Vasicheva, Valentina
    Linnéuniversitetet, Ekonomihögskolan (FEH), Institutionen för marknadsföring (MF).
    Total relationship management of knowledge and information technology for innovation: A Total Knowledge Management (TKM) perspective2014Ingår i: Learning models for innovation in organizations: Examining roles of knowledge transfer and human resources management / [ed] Fawzy Soliman, Hershey, Pennsylvania: IGI Global, 2014, 1, s. 192-208Kapitel i bok, del av antologi (Refereegranskat)
    Abstract [en]

    We have to admit that knowledge, Knowledge Management (KM), and technology have changed and are still changing our way of thinking, our behaviour, attitudes, life styles, and types of relations. In short, knowledge management, Information and Communication Technology (ICT), Computer-Based Technology (CBT), and other nano-technologies are the latest paradigm shift that has changed the entire way of many people's minds and lives. Few studies have been conducted on the link between KM, CRM, IT, and TRM. The purpose of this chapter is to develop a better understanding of the interrelationship between KM, CRM, IT, and TRM. This chapter presents a proposed model of Knowledge-Oriented Total Relationship Management (KTRM) with some technological knowledge management directions. Finally, recommendations regarding the implementation of KTRM are provided.

  • 56139.
    Zineldin, Mosad
    et al.
    Linnéuniversitetet, Fakultetsnämnden för ekonomi och design, Ekonomihögskolan, ELNU.
    Vasicheva, Valentina
    Linnéuniversitetet, Fakultetsnämnden för ekonomi och design, Ekonomihögskolan, ELNU.
    Total Relationship Management (TRM), and Quality of Labour Force performances in the Higher Education Sector in Sweden, Turkey and Egypt2012Ingår i: Adapt International Bulletin, ISSN 2281-4469, nr 30, s. 1-8Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    This paper discuss how  total relationship apporoach highlights the importance and the role of workforces at any organisation. Psychology is the understanding of people, their motivation, and their social interactions as they work within confines of their environment. Stresses that people/workforce are the organisation’s most precious resource and that they have an innate need for positive relationship with others, a need to learn, and a need to belong.

  • 56140.
    Zineldin, Mosad
    et al.
    Linnéuniversitetet, Ekonomihögskolan (FEH), Institutionen för marknadsföring (MF).
    Vasicheva, Valentina
    Linnéuniversitetet, Ekonomihögskolan (FEH), Institutionen för marknadsföring (MF).
    TRM, emotions, leadership styles and organisational development2013Konferensbidrag (Refereegranskat)
    Abstract [en]

    Emotions are an important aspect of organizational life. Research has shown that subordinates’ well-being is related to organizational performance and effectiveness. To have an effective organization, managers need to create and maintain a healthy working climate and positive TRM and interpersonal relationships. Emotional issues, particularly negative emotions, have however traditionally been largely neglected in organizational life. In 1985 Bernard Bass devised the Multifactor Leadership Questionnaire (MLQ), an instrument intended to quantitatively measure transformational and transactional leadership  behaviours (Bass 1990;  Leithwood & Jantzi, 2000). The aim of the study was to investigate the relationship between leadership styles and leaders’ negative emotions perceived by the subordinate as well as the influence of leadership styles on the subordinates' overall psychological health and well-being and organizational effectiveness.

  • 56141.
    Zineldin, Mosad
    et al.
    Linnéuniversitetet, Ekonomihögskolan (FEH), Institutionen för marknadsföring (MF).
    Vasicheva, Valentina
    Linnéuniversitetet, Ekonomihögskolan (FEH), Institutionen för marknadsföring (MF).
    Thurn, Emmie
    Linnéuniversitetet, Ekonomihögskolan (FEH), Institutionen för marknadsföring (MF).
    Gustafsson, David
    Linnéuniversitetet, Ekonomihögskolan (FEH), Institutionen för marknadsföring (MF).
    Quality, loyalty and satisfaction: does loyalty exist?2013Konferensbidrag (Refereegranskat)
    Abstract [en]

    This study aims to identify and analyze how customers are experiencing quality, loyalty and satisfaction in the FMCG retail market. The 5Qs model which includes economical and behavioural attributes is used. A research based on 200 respondents is used to identify differences between various 5Qs attributions. It shows that satisfaction does not automatically lead to loyalty. The price is a ruling attribute that makes the customer chase discounts, no matter who provides it.

  • 56142.
    Zineldin, Mosad
    et al.
    Växjö universitet, Fakulteten för humaniora och samhällsvetenskap, Ekonomihögskolan, EHV.
    Vasicheva, Valiantsina
    Cybernization management in the cyber world: A new management perspective2008Ingår i: Problems & Perspectives in Management, ISSN 1727-7051, E-ISSN 1810-5467, Vol. 6, nr 1, s. 114-127Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    This paper is a part of a long-term research effort, the ultimate objective of which is to offer the ways to integrate computer-

    based technology (CBT) including information and communication technology (ICT) and inter- and intraorganizational functions and relationships from a holistic e.Total Relationship Management perspective embedding the physical and cyber worlds.

    It is a conceptual study based on the recent developments of ICT, inter-firm relationship management: economic (transaction costs economics), socio-psychological (social exchange, inter-organization, and industrial network).

    A new concept and model of Cybernization Management have been developed and discussed. Some general propositions are presented and some synergy effects of utilizing the e.TRM are highlighted. The paper suggests how these approaches can add an impetus to successful management issues as a powerful competitive weapon in connecting the physical world with the cyber space.

    The area of cybernization of an organization is so vast that it is impossible to get to the desired level of detail regarding every aspect of the same even at a conceptual level. There is a need to operationalize the new developed concepts. It is hoped, however, that the model and the ideas presented here will serve as a useful starting point for several related discussions and research.

    This paper provides a model for Cybernity that accommodates the major manifestations of cybernization of an organization and could potentially provide the means to link diverse literature that is available in this area. It does so by proposing that it is important to recognize the direction and corner stones of cybernity. It highlights the need to delineate the operational and tactical issues relating to cybernity from the strategic use of cyberspace.

  • 56143.
    Zineldin, Mosad
    et al.
    Växjö universitet, Fakulteten för humaniora och samhällsvetenskap, Ekonomihögskolan, EHV.
    Vasicheva, Valiantsina
    The Implementation of TRM Philosophy and 5Qs Model in Higher Educatio: An Exploratory Investigation at a Swedish University2008Ingår i: Proceeding of the 13th International Conference on ISO 9000 & TQM (13-ICIT): 24 – 26 March 2008 -Malaysia, Asia-Pacific Business Excellence Standard Academy , 2008Konferensbidrag (Övrigt vetenskapligt)
    Abstract [en]

    Students, their families, employers and the government want the assurance that students will get “good quality” education. The question is: what does “good quality education” mean? This paper seeks to provide the answer as well as some concrete criteria and proposals to improve the objectives and quality of the education systems. We argue in this study that the quality of higher education and student satisfaction is a cumulative construct, summing various facets and variables of the educational institution, such as technical, functional, infrastructure, interaction and atmosphere variables. We additionally state that it is not enough to measure student satisfaction. Student satisfaction should be defined in relation to some specific goals. In this research we describe a study involving a new instrument, i.e. the 5Qs model and a new method which assures the reasonable level of relevance, validity and reliability, while being explicitly change-oriented. The main goal of the empirical part of this study is not to evaluate the performance of the staff or to analyze the student assessment or satisfaction, rather to test the new 5Qs model. The use of the 5Q dimensions provides both a structure for designing a higher education quality measurement instrument and a framework for prioritizing results and findings.

  • 56144.
    Zineldin, Mosad
    et al.
    Växjö universitet, Fakulteten för humaniora och samhällsvetenskap, Ekonomihögskolan, EHV.
    Vasicheva, Valiantsina
    Minsk State Linguistic University, Belarus.
    Camgoz Akdag, Hatice
    Kadir Has University, Management Department, Istanbul-Turkey.
    5Qs Model, Higher Education and Student Satisfaction: A Case study in Turkey2009Ingår i: 12 International Conference on Quality and Service Sciences (ICQSS): University of Verona, Italy , 27-29 August 2009, 2009Konferensbidrag (Refereegranskat)
    Abstract [en]

    There is no doubt about the global impact of the quality movement. In the development of most sectors (e.g. education, health-care, trade, services, manufacturing, etc), worldwide economic integration and the growth of the global market, quality becomes one of the main factors of organizational competition and success. Most academic studies of the services sector have looked only at the link between services’ quality and satisfaction. Few studies have been conducted to investigate the link between the technical and functional quality dimensions and the level of student satisfaction in the higher education sector. But none of the identified studies has examined how atmosphere, interaction and infrastructure might impact overall student quality perception and satisfaction. The importance of such factors is presented and explained later in this paper. A case study has been conducted to Turkish private-university students in Istanbul.

     This paper seeks to provide some concrete criteria and proposals to improve the objectives and quality of education systems. The aim is to develop a new quality assessment model and tools including some behavioural dimensions.

    This study provides a theoretical and conceptual base to understand the complex and multidimensional nature of the quality of higher education and student satisfaction in Turkey.

    We argue in this study that the quality of higher education and student satisfaction is a cumulative construct, summing various facets and variables, such as technical, functional, infrastructure, interaction culture and atmosphere variables.

  • 56145.
    Zineldin, Mosad
    et al.
    Linnéuniversitetet, Ekonomihögskolan (FEH), Institutionen för marknadsföring (MF).
    Zineldin, Jonas
    Karolinska Instute.
    Total Medical and Healthcare Quality, Satisfaction and Patient Safety (TMHQ)2014Ingår i: International Journal of Medical Sciences and Health Care, Vol. 2, nr 9, s. 1-10Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    According to the report “To Err is Human” the injuries from medical errors are immense and the majority of the errors do not result from individual recklessness but from the flaws in the way the healthcare is delivered. The purpose of this paper is to demonstrate the integrated Total Relationship Medical Management (TRMM) perspective, Total healthcare quality (THQ) and 5 qualities (5Qs) model as a new integrated measurement method which can build an effective and safe patient care environment and provide the guard of reducing the risk of medical and non-medical errors. Traditionally, medical and healthcare qualities have been measured using hard objective criteria such as mortality and morbidity. Soft assessments are often overlooked and neglected. The 5Qs model is more comprehensive and incorporates essential multidimensional attributes which are missing in the other models. A survey was conducted involving 223 inpatients in 8 public and private hospitals in China.

  • 56146.
    Zineldin, Mosad
    et al.
    Linnéuniversitetet, Fakultetsnämnden för ekonomi och design, Ekonomihögskolan, ELNU.
    Zineldin, Jonas
    Karolinska Institutet.
    Vasicheva, Valentina
    Linnéuniversitetet, Fakultetsnämnden för ekonomi och design, Ekonomihögskolan, ELNU.
    Approaches for  Reducing Medical Errors &  Increasing Patient Safety: TRM, Quality  and 5 Qs Methods2011Ingår i: Approaches for Reducing Medical Errors: TRM, Quality and 5Qs Method, 2011Konferensbidrag (Refereegranskat)
    Abstract [en]

    On important goal in any country should be to deliver safe and  high-quality health care to patients in all clinical settings. Despite the best intentions, however, a high rate of largely preventable adverse events and medical errors occur that cause harm to patients.

    Medical errors are one of many Nations´ leading causes of death and injury. In USA, between 50,000 to 100,000 people die in U.S. hospitals each year and 1 000 000 excess injures as the result of medical errors (MEs) and adverse events (AEs). 23% of Europeans argue that they have been directly affected by a medical errors personally or in the family. over 3000 people die in Sweden, 185,000 case are associated with an adverse event in Canada and almost 11% of total deaths in Australia are caused by medical errors. Mixed up test results, injuries suffered during childbirth, infections following surgery, and incorrect drug dosages are just a few of the harmful errors.

    This means that more people die from medical errors than from motor vehicle accidents, breast cancer, or AIDS. One question is How many patients need to die before the media, government, county councils and care planners start to take serious actions to prevent such lose of people because of the medical errors?

    Total relationship medical management (TRMM) emphasizes the totality and the holistic nature of a relationship which includes internal and external factors, functions and resources inside and outside any health care organization/institution. TRMM includes 5 generic quality dimensions (5 Qs) and measurements.  5Qs will be used in this study to identify the shortcoming of a health care institution to reduce the medical errors which lead to the increase of physicians and patients relationship.

  • 56147.
    Zineldin, Mosad
    et al.
    Linnéuniversitetet, Ekonomihögskolan (FEH), Institutionen för marknadsföring (MF).
    Zineldin, Jonas
    Karolinska Institutet.
    Vasicheva, Valentina
    Linnéuniversitetet, Ekonomihögskolan (FEH), Institutionen för marknadsföring (MF).
    Approaches for reducing medical errors and increasing patient safety: TRM, quality and 5 Qs method2014Ingår i: The TQM Journal, ISSN 1754-2731, E-ISSN 1754-274X, Vol. 26, nr 1, s. 63-74Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    Purpose– The purpose of this paper is to identify the shortcoming of a health-care institution to reduce the medical errors (MEs) which lead to the increase of physicians and patients relationship.Design/methodology/approach– Total relationship management (TRM) emphasizes the totality and the holistic nature of a relationship. It includes five generic quality dimensions (5 Qs) and measurements. 5 Qs will be used in the paper to identify the shortcoming of a health-care institution, identify and reduce the MEs which lead to the increase of the patient safety and doctors and patients satisfaction.Findings– The paper shows that there is a need for a health-care system response to error that moves the system toward being as fail-Zero tolerant and failsafe as possible rather than one that blames the clinician who may have erred.Research limitations/implications– The proposed 5 Qs model consists of some generic integrated dimensions.Practical implications– Teamwork practice, holistic view and integration of different competences and recourses will allow the support of information systems, the collection of evidence about care, and efforts for continuous quality improvement.Social implications– This research attempts to contribute to the previous academic studies and knowledge in quality of medical and health care by reducing the MEs and increasing patient safety.Originality/value– The 5 Qs can be used as diagnostic instrument to identify and understanding of how MEs and AEs occur and suggest prevention strategies to reduce patient severity and dissatisfaction. The main goal of such prevention strategies is to reduce the probability of error occurrence and increase the probability that the error would be remedied before an inadvertent injury occurred.

  • 56148.
    Zineldin, Mosad
    et al.
    Linnéuniversitetet, Ekonomihögskolan (FEH), Institutionen för marknadsföring (MF).
    Zineldin, Jonas
    Karolinska Institutet.
    Vasicheva, Valentina
    Linnéuniversitetet, Ekonomihögskolan (FEH), Institutionen för marknadsföring (MF).
    Five Qualities (5Qs) and ergonomic approach: "Towards improved patient safety, medical and healthcare quality”2014Ingår i: Bridging research and good practices towards patients welfare: proceedings of the 4th international conference on healthcare ergonomics and patient safety (HEPS), Taipei, Taiwan, 23-26 June 2014 / [ed] Yuh-Chuan Shih, Sheau-Farn Max Liang, CRC Press, 2014, s. 61-67Konferensbidrag (Refereegranskat)
    Abstract [en]

    According to the Institute of Medicine (IOM) report “To Err is Human” the injuries from medical errors are immense and the majority of the errors do not result from individual recklessness but from the flaws in the way the healthcare is delivered. This study is about a five qualities (5Qs) model which is a system including Human Factors Approach to quality and Patient Safety. The purpose of this paper is to demonstrate the integrated 5Qs and ergonomic as a new approach to build an effective and safe patient care environment and provide the guard of reducing medical and non-medical errors and increasing patient safety.

  • 56149. Zingerle, R
    et al.
    Rundgren, M
    Perk, Joep
    Linnéuniversitetet, Fakultetsnämnden för hälsa, socialt arbete och beteendevetenskap, Institutionen för hälso- och vårdvetenskap, HV.
    Nurse-coordinated lifestyle counselling in primary care is an effective and low-cost service2012Ingår i: EuroPrevent, Dublin 2012, 2012Konferensbidrag (Refereegranskat)
  • 56150.
    Zinnerström-Nilzon, Lise-lott
    et al.
    Linnéuniversitetet, Fakulteten för Hälso- och livsvetenskap (FHL), Institutionen för hälso- och vårdvetenskap (HV).
    Petersson, Carina
    Linnéuniversitetet, Fakulteten för Hälso- och livsvetenskap (FHL), Institutionen för hälso- och vårdvetenskap (HV).
    Roupé, Martina
    Linnéuniversitetet, Fakulteten för Hälso- och livsvetenskap (FHL), Institutionen för hälso- och vårdvetenskap (HV).
    Attityder i vårdrelationer med patienter som missbrukar droger: -en litteraturstudie ur ett sjuksköterskeperspektiv2014Självständigt arbete på grundnivå (kandidatexamen), 10 poäng / 15 hpStudentuppsats (Examensarbete)
    Abstract [sv]

    Bakgrund: Mänsklig omsorg är en utgångspunkt för allt mänskligt liv. Människor är

    beroende av varandra och vårdrelationen utgör underlaget för all professionell

    omvårdnad. Tidigare forskning visar att sjuksköterskans attityd påverkar vårdrelationen

    med patienter som missbrukar droger. Enligt sjuksköterskans etiska kod bör arbetet

    genomsyras av ett etiskt och holistiskt förhållningssätt. Värdegrunden ska vila på en

    humanistisk människosyn och alla patienter ska bemötas jämlikt och ges samma tillgång

    till högkvalitativ vård oavsett kontext.

    Syfte: Att belysa attityder i vårdrelationer med patienter som missbrukar droger, ur ett

    sjuksköterskeperspektiv.

    Metod: Systematisk litteraturstudie. Litteratursökningen gjordes i databaserna

    PsycINFO, Cinahl, Pubmed och Google Scholar. Tio artiklar med både kvalitativ och

    kvantitativ ansats analyserades.

    Resultat: Fyra kategorier av attityder identifierades, tillåtande, avståndstagande,

    fördomsfull och skeptisk. Martinsen menar att en god vårdrelation har sin grund i att

    sjuksköterskan underställer sig patienten och bemöter denne med inlevelse och full

    förståelse. Med denna omvårdnadsteori som utgångspunkt diskuterades våra kategorier.

    Slutsats: Sjuksköterskors attityder har en väsentlig betydelse för vårdrelationer med

    patienter som missbrukar droger. Både vårdrelationen och vårdkvaliteten påverkas

    negativt om sjuksköterskan intar avståndstagande, fördomsfull eller skeptisk attityd till

    denna patientgrupp. En attitydförändring är av avgörande betydelse för att öka

    vårdkvaliteten för dessa patienter.

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