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  • 901.
    Yapici, Selim
    Växjö universitet, Fakulteten för humaniora och samhällsvetenskap, Ekonomihögskolan, EHV.
    The relationship between intra-team wage disparity and team performance2009Självständigt arbete på grundnivå (kandidatexamen), 10 poäng / 15 hpStudentuppsats
    Abstract [en]

    As far as wage disparity and its social, political and economic consequences are concerned, one can easily see that it is a popular topic on which many studies and research have been conducted. The recent financial turmoil drew the people`s attention on the issue of wage disparity, and the people started to discuss this issue on the equity and fairness grounds, but the only thing that economists can do is to examine the economic consequences of the wide wage disparities. It is much easier to conduct a study on the issue of wage disparity by using the data on the professional sport teams due to their several advantages and in this paper I chose to study the relationship between intra-team wage dispersion and teams` performance by using data on randomly chosen 16 teams from the National Football League over the sample period of 2000-2008. First of all, a general introduction to the issue takes place. Then a detailed theoretical background is provided. After mentioning some previous evidence and methodology, empirical results are revealed. Those results show us that Ramaswamy`s and Rowthorn`s Damage Potential Hypothesis is supported over Levine`s Cohesiveness Hypothesis by the data.

  • 902.
    Zeebari, Zangin
    Växjö universitet, Fakulteten för humaniora och samhällsvetenskap, Ekonomihögskolan, EHV.
    Developing Median Regression for SURE Models: With Application to 3-Generation Immigrants' Data in Sweden2009Licentiatavhandling, sammanläggning (Övrigt vetenskapligt)
  • 903.
    Zelfel, Anna-Lena
    et al.
    Växjö universitet, Fakulteten för humaniora och samhällsvetenskap, Ekonomihögskolan, EHV.
    Quaing, Tobias
    Växjö universitet, Fakulteten för humaniora och samhällsvetenskap, Ekonomihögskolan, EHV.
    Heller, Lorenz
    Växjö universitet, Fakulteten för humaniora och samhällsvetenskap, Ekonomihögskolan, EHV.
    The Impact of TQM and Outsourcing on Quality and Costs for OEMs in the Automotive Industry2008Självständigt arbete på avancerad nivå (magisterexamen), 10 poäng / 15 hpStudentuppsats
    Abstract [en]

    Background

    The OEMs are facing fundamental changes. The importance of the quality of products in the automotive industry has changed to being exclusively dependent on the demand and sense of the customer. The OEMs have to react quickly on trends to fulfill the customer demands and be technically innovative. These innovations and intensity of their implication lead to a high cost pressure for the OEMs again. Therefore, the OEMs need to work together with their suppliers. Production strategies like TQM or outsourcing are known as the key to success. Although cost and quality management themselves are quite well-investigated in literature, and the use of both TQM and outsourcing are widely implemented in the OEMs’ strategies to improve quality and reduce costs, studies about the combination of TQM and outsourcing and their impact on quality and costs cannot be found. The wide spread opinion of managers is that quality and costs cannot support each other.

    Purpose

    In our Master Thesis we wanted to find out how quality and costs are related to each other to fulfill the given goals. The purpose was to examine the impact of the two common methods, TQM and outsourcing, on costs and quality for the OEMs. We explored how the concepts interact and support costs and quality. Furthermore, the analysis states how these approaches are related within a supply chain and how automobile manufacturers can use both approaches to assure low costs and high quality at the same time.

    Method

    Our Master Thesis is a theoretical study based on a qualitative research method. We used scientific articles and literature for the theory and combined these in the analysis with the data and results from previous case studies as the empiric value. We combined this through the deductive approach. We not only used a positivistic view, but we also used a hermeneutic view due to the fact that analysis and conclusion incorporate both scientific articles and also personal interpretations.

    Results and Conclusion

    We concluded that precisely these two methods, outsourcing and TQM, supplement each other and fit together very well to assure the efficiency of the automobile OEMs with high quality and low costs at the same time. This is due to the fact that outsourcing is often used in companies and reduces the costs of OEMs; and TQM alone leads to quality improvements. Not only do they work well separately in companies, but outsourcing lays ideal foundations for an efficient TQM implementation.

    Suggestions on Continued Research

    We could not find any studies where these two approaches were researched in combination. Thus, one good future research could be to go on with empirical analyses about this theme in the automotive industry, for example by conducting surveys or interviews with OEMs. A case study about the combination of TQM and outsourcing could verify our mostly from the theory concluded results of the interrelation. A further deviation on the research could be that suppliers, instead of OEMs, could be the focus of the study.

  • 904.
    Zhou, Xiao
    Växjö universitet, Fakulteten för humaniora och samhällsvetenskap, Ekonomihögskolan, EHV.
    An analysis of immigration in the United States2009Självständigt arbete på grundnivå (yrkesexamen), 10 poäng / 15 hpStudentuppsats (Examensarbete)
    Abstract [en]

    The United States of American has often been called “a nation of immigrants” due to its long immigration history. In fact, it absorbed large numbers of immigrants during the different epochs from all over the world. The economics issues of immigration are play a very important role which becoming increasingly considering. Therefore, the aim of this paper is analyze the trends of immigration to America and the determinants behind the migration decision in the United States. An analysis of the data shows that the migrants flow into America has increased substantially, and the trend of American immigration is upwards after the mid 1960s. From the literature review it appears that the impact of immigration on natives’ earnings and employment, is weak. However factors like wage differential between the origin and host countries, educational attainment and investment in human capital, language proficiency are important determinants of the extent of immigrants integration and assimilation in the new country.

  • 905.
    Zineldin, Mosad
    Växjö universitet, Fakulteten för humaniora och samhällsvetenskap, Ekonomihögskolan, EHV.
    1.2007Ingår i: the 11th European Forum on QualityArtikel i tidskrift (Refereegranskat)
    Abstract [en]

    Many quality methods used in the west are not appropriate in this situation. There is a need to find a “way to quality” which is appropriate. Several studies show that most people in developing countries are not satisfied with the quality of public and private care and feel that something should be done.

  • 906.
    Zineldin, Mosad
    Växjö universitet, Fakulteten för humaniora och samhällsvetenskap, Ekonomihögskolan, EHV.
    9 EU projekt ansökningar-över 1000.000 sek per ansökan2006Övrigt (Övrig (populärvetenskap, debatt, mm))
    Abstract [en]

    under 2006 lämnade jag 9 ansökningar till EU SCM och JEP project. sökte medel för värje projekt är över 1 miljon sek

  • 907.
    Zineldin, Mosad
    Växjö universitet, Fakulteten för humaniora och samhällsvetenskap, Ekonomihögskolan, EHV.
    A Cyber Organisation in the Cyber world: ICT and e.Total Relationship Management (e.TRM)2008Ingår i: Proceedings of The International Conference on Enterprise Information Systems: 10th International Conference on Enterprise Information Systems, 12 - 16, June 2008-Barcelona, Spain, Institute for Systems and Technologies of Information, Control and Communication, INCTICC , 2008Konferensbidrag (Övrigt vetenskapligt)
    Abstract [en]

    This paper is part of a long-term research effort, the ultimate objective of which is to offer suggestions to integrate computer-based technology (CBT) including information and communication technology (ICT) and inter and intra- organizational functions and relationships from a holistic e.TRM paradigm embedding the physical and cyber worlds. It is a conceptual study based on the recent developments of ICT, inter-firm relations: economic (transaction costs economics), socio-psychological (social exchange; inter-organization; and industrial network) as well as relationship management and marketing theories and concepts with application in practice.

    The area of cybernization of an organization is so vast that it is impossible to get to the desired level of detail regarding every aspect of the same even at a conceptual level. There is a need to operationlize the new developed concepts . It is hoped, however, that the model and the ideas presented here will serve as a useful starting point for several related discussions and research.

  • 908.
    Zineldin, Mosad
    Växjö universitet, Fakulteten för humaniora och samhällsvetenskap, Ekonomihögskolan, EHV.
    A romantic co-opittion for peaceful business development and innovation2009Bok (Övrig (populärvetenskap, debatt, mm))
    Abstract [en]

    The strategic planner in the organisation of the future needs to consider the potential benefits of collaborating, co-operating and co-ordinating with others, rather than pursuing conventional “competition”. This new mindset can be defined as “Romane” and “co-opetition”. It has been observed that the competitive psychology represents oneself as being better than others, and stresses the winning of more resources at their expense.

    Learning orientation represents a core dimensions in organizational learning. Learning orientation reflects the degree to which an organization places a value on learning for long-term –benefits, Business Development and Innovation. This learning orientation incorporates the questioning of organizational norms that impact on organizational strategies.

  • 909.
    Zineldin, Mosad
    Växjö universitet, Fakulteten för humaniora och samhällsvetenskap, Ekonomihögskolan, EHV.
    Ansökan till vetenskapsrådet-projectmedel över 500.000sek2006Övrigt (Övrig (populärvetenskap, debatt, mm))
    Abstract [en]

    Ansökan lämnades 060410

  • 910.
    Zineldin, Mosad
    Växjö universitet, Fakulteten för humaniora och samhällsvetenskap, Ekonomihögskolan, EHV.
    Beviljde medel ca. 1.400.000 sek av EU.: Bologna implementation in different countries2006Övrigt (Övrig (populärvetenskap, debatt, mm))
    Abstract [en]

    fund to improve the quality of higher edcuation.

  • 911.
    Zineldin, Mosad
    Växjö universitet, Fakulteten för humaniora och samhällsvetenskap, Ekonomihögskolan, EHV. Marknadsföring.
    Beyond the Necroeconomics: Major Factors Impacting the International Market Relationship and Entry Modes2007Övrigt (Övrig (populärvetenskap, debatt, mm))
    Abstract [en]

    the main goals of this research proposal are :

    i. To identify and describe the critical events of the establishment processes of the Swedish companies,

    ii. To define the different networks of the Swedish firms including the significant actors, activities and resources. To further, discuss how and to what extent the networks have changed and how the change has affected the Swedish firms’ establishments and positions in the market.

    iii. To identify the opportunities and constraints in the market and how the Swedish firms’ profit from the opportunities and tackle the obstacles.

    iv. How the environmental issues cultural, economic, legal, political, etc affected the establishment process.

  • 912.
    Zineldin, Mosad
    Växjö universitet, Fakulteten för humaniora och samhällsvetenskap, Ekonomihögskolan, EHV.
    Cooperation and competition , C&C and JEP dissemination:: Health Care Quality Management: conference proceedings.2009Proceedings (redaktörskap) (Övrig (populärvetenskap, debatt, mm))
    Abstract [en]

    Co-opetition”, -co-operation for competition- is a key idea of this special issue of the IJHCQA, describes a situation in which independent departments, clinics, units or parties in health care sector co-operate with one another and co-ordinate their activities, thereby collaborating to achieve mutual goals which is patients’ satisfaction and health care quality assurance, but can at the same time compete with each other as well as with other health care providers. The basic philosophy underlying co-opetitive relationships is that all health care activities should aim for the establishment of mutually beneficial partnership relationships with other actors in the system, including competitors (Zineldin 2000, 2004).

    In short, the co-opetitive partners believe that their success does not require others to fail. They also have a philosophy that, in the spirit of trust and commitment, a win-win approach is the most effective way to assure the health care quality and patient safety.

    Good quality of care is considered to be the right of all patients and the responsibility of all involved actors in health care sector. Assuring the good health care quality is an ethical obligation of health care providers. Good-quality care makes, for example, contraception safer and more effective. Poorly delivered medical and health care services can cause infections, injuries, and even death. Poor services, in family planning clients and programs also can lead to incorrect, inconsistent, or discontinued contraceptive use and thus to unwanted pregnancies. Good-quality clinical services reduced clients' fears, increased their confidence in the care received, and generated loyalty to the clinic. In contrast, poor care can discourage women from seeking family planning or prompt clients to discontinue using family planning. Patients are more likely to feel safely the medical and health care provider is friendly, if they were satisfied with services, and if they had been told about the advantages and side effects of several treatment methods. Even health care staff members derive greater personal and professional satisfaction from their jobs when they can offer good-quality care and can feel their work is valuable. Some studies argue that the most satisfying aspect of physicians jobs was helping people and the community recognition they received for it.

  • 913.
    Zineldin, Mosad
    Växjö universitet, Fakulteten för humaniora och samhällsvetenskap, Ekonomihögskolan, EHV. marknadsföring.
    cooperation, competition and health care refrom: Challenges and opportunities for health care officials, professionals and patents2007Proceedings (redaktörskap) (Övrig (populärvetenskap, debatt, mm))
  • 914.
    Zineldin, Mosad
    Växjö universitet, Fakulteten för humaniora och samhällsvetenskap, Ekonomihögskolan, EHV. marknadsföring.
    Entreprenören Bengt Johannisson: Taskig (Theoretical,Analytical,structural,keen,Innovative,Glocal)2007Ingår i: Den lekande farbrorn, Växjö universitet , 2007, s. 68-70Kapitel i bok, del av antologi (Övrig (populärvetenskap, debatt, mm))
    Abstract [sv]

    About the main charactiristics and personlaity of an entrepreneur with focus of the ability to be:

    A theoretical

    An Analytical

    A structural

    A keen

    An Innovative and

    A Glocal

  • 915.
    Zineldin, Mosad
    Växjö universitet, Fakulteten för humaniora och samhällsvetenskap, Ekonomihögskolan, EHV. Marknadsföring.
    Formulating a health quality improvement strategy for developing countries: Challenges and opportunities2006Ingår i: European Forum on Quality Improvement, European Forum on Quality Improvement , 2006, s. 20-Konferensbidrag (Övrigt vetenskapligt)
    Abstract [en]

    Many quality methods used in the west are not appropriate in this situation. There is a need to find a “way to quality” which is appropriate. Several studies show that most people in developing countries are not satisfied with the quality of public and private care and feel that something should be done.

    Even health care staff members derive greater personal and professional satisfaction from their jobs when they can offer good-quality care and can feel their work is valuable. Some studies argue that the most satisfying aspect of physicians jobs was helping people and the community recognition they received for it.

  • 916.
    Zineldin, Mosad
    Växjö universitet, Fakulteten för humaniora och samhällsvetenskap, Ekonomihögskolan, EHV. Marknadsföring.
    Health Care Quality Management: A 5 Qs Model2006Ingår i: ICIT and ISO 9000: 11th International Conference on ISO 9000 &TQM 10-12 april, 2006 in Hong Kong, 2006Konferensbidrag (Övrigt vetenskapligt)
    Abstract [en]

    The purpose is to examine the major factors affecting patients' perception of cumulative satisfaction and to address the question whether patients in Egypt and Jordan evaluate quality of health care similarly or differently.

    A conceptual model including behavioural dimensions of patient-physician relationships and patient satisfaction has been developed.

  • 917.
    Zineldin, Mosad
    Växjö universitet, Fakulteten för humaniora och samhällsvetenskap, Ekonomihögskolan, EHV. Marknadsföring.
    International business relationship and entry modes: A case of Swedish automotive industry Scania and Volvo2007Ingår i: Cross Cutural Management: An international Journal, ISSN 1352-7606, Vol. 14, nr 4, s. 365-386Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    The purpose of this study is to identiffy the critical events of the establishment processes of two Swedish comapnies in the context of cross-culture and crosee border investment and to discuss how and to what extent the networks have changed and how the change has affected the establishment process and the market poisition.

  • 918.
    Zineldin, Mosad
    Växjö universitet, Fakulteten för humaniora och samhällsvetenskap, Ekonomihögskolan, EHV.
    International Journal of Bank Marketing: IJBM2006Samlingsverk (redaktörskap) (Övrigt vetenskapligt)
    Abstract [en]

    Reviewer (granskning av vetenskapliga arbete för publikation i internationella tidskrifter

    The impact of the enabling bank on SME satisfaction, International Journal of Bank Marketing, MS 263 IJBM

  • 919.
    Zineldin, Mosad
    Växjö universitet, Fakulteten för humaniora och samhällsvetenskap, Ekonomihögskolan, EHV. Marknadsföring.
    Main Factors Impacting Strategic Alliance and Competitiveness: Establishment Processes, Cultures, Motivations and Achievements2007Ingår i: 6th Intenational conference, Economic integration, copmetition and cooperation: April 18-21, 2007, University of Rijeka, Facutly of Economics- Opatjia-Croatia , 2007, s. 26-Konferensbidrag (Övrigt vetenskapligt)
    Abstract [en]

    The paper disucsses the different types of alliances with the foucs of improving the compeitive position. It highlights the main reason for alliance failures. The study shows that the strategic and managerial motivations are more important than the financial and technolgocial motivations. Strategic alliance in form of joint ventrue is more rewarding but risky than to-it alone strategy in Russia. One surprise is that there is no strong support that go it alone strategy is less desirrable strategy than joint venture alliance.

  • 920.
    Zineldin, Mosad
    Växjö universitet, Fakulteten för humaniora och samhällsvetenskap, Ekonomihögskolan, EHV.
    medel av EU SCM project ca 1.200.0002006Övrigt (Övrig (populärvetenskap, debatt, mm))
    Abstract [en]

    Project fund to imporve the quality of higher edcuation based on Bologna process

  • 921.
    Zineldin, Mosad
    Växjö universitet, Fakulteten för humaniora och samhällsvetenskap, Ekonomihögskolan, EHV.
    QID, Quality, Innovation, Differentiation (QID) Management and Competitiveness in the Financial Sector: a tool for overcoming financial and banking crises2009Ingår i: Journal of Financial Transformation, ISSN 1755-361X, E-ISSN 1755-3628, Vol. 26, s. 96-103Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    The purpose of this paper is to examine the integrated role of quality, innovation, and differentiation (QID) on the competitiveness of a financial organization in circumstances such as the current global financial crisis. It is a conceptual paper adopting a cross-disciplinary approach that proposes an integrative model of QID and considers its components as essential factors within a total relationship management (TRM) concept. It shows that QID, competitiveness, and positioning are all linked and that QID and total relationship management are strongly related to the competitive advantages in the hyper-competitive financial and banking sector. The paper depicts a professional implementation of a service market orientation, quality improvement, as well as development of banking services differentiation and innovation functions. The paper proposes a holistic, cross-disciplinary model of QID. The features and essentials in connection to the attainment of such an approach are tentatively constructed through total relationship management (TRM) and 5Qs (five qualities) models which could be a tool for responding to the current situation and anticipating future crises at an early stage. Thus, I argue that TRM can be seen as an administrative and process innovation that facilitates the technological innovation of banking services. As the specific conditions found in one financial institution may not be present in others readers are cautioned that the conclusions may have different and limited applicability in different financial institutions. An empirical case study is recommended.

  • 922.
    Zineldin, Mosad
    Växjö universitet, Fakulteten för humaniora och samhällsvetenskap, Ekonomihögskolan, EHV. Marknadsföring.
    Quality Management Model for Software Industries2007Ingår i: TQM Magazine, nr manuscript.No.1091Artikel, recension (Övrig (populärvetenskap, debatt, mm))
  • 923.
    Zineldin, Mosad
    Växjö universitet, Fakulteten för humaniora och samhällsvetenskap, Ekonomihögskolan, EHV.
    Strategic co-operation and sustainable economic integration:: the crisis of Arab/Islamic countries in the era of globalisation2008Ingår i: Business Excellence and Competitiveness in the Middle East and North Africa, Inderscience Enterprises Ltd , 2008Kapitel i bok, del av antologi (Övrigt vetenskapligt)
    Abstract [en]

    We currently experience unprecedented global integration. For the first time in history, most of regions of the world are interlocking their economies and becoming increasingly interdependent. The end of the Cold War resulted in economic, technological, political and social paradigm shift in form

    of the free-market economy, EU and liberal democracy. This cleared the way for the creation of a truly global economy. This was historically unprecedented and still have unprecedented consequences. Although the globalisation and different economic blocs are actually a fact since more than ten years,Arab countries, on the other hand, have been for the past 40 or more years talking about the Arab economic union even before the European economic union. Europe is almost one nation now and Arabs are still talking about how they are going to accomplish creating a such union. However, globalisation of Western countries can cause more problem and crisis for the developing countries, if these countries are not able to compete or cooperate with developed countries.

    The existing economic blocs in Europe, USA, Asian, etc. create more unbalanced economic situation which may increase the tension between the south and north. These blocs would have an extremely prominent and powerful position as a guides and advisers in Arab countries. The main dilemma is that Arab countries often compete each other rather than cooperate with each others. Arab countries are in a great need to cooperate, build up trust and alliances with each others to achieve some political and economical synergy effects and to be able to create some political and economic balance in the global era. Without political and socio-economic integration between Arab countries there is no interdependence relationship between Western and Arabs.Too dependent on western nations or blocs is not of the benefit of neither the Arab nor Western countries. It cerates tension and basis for conflicts.

    The aim of the study is to outline the strategy needed to chieve the Arab shared objective of cooperation and peaceful existence. This study is a continuation of my previous research efforts to develop a new approach of a strategic or a copetition relationship. It presents a theoretical, conceptual and empirical discourse based on recent developments in economics and relationship management and marketing theories as well as a semi-structured personal interviews. This paper provides a different perspective. It integrates the micro and macroeconomic forces and factors.

  • 924.
    Zineldin, Mosad
    Växjö universitet, Fakulteten för humaniora och samhällsvetenskap, Ekonomihögskolan, EHV.
    The 5 -10 - 20 - 30 Rules: Patient Safety2007Ingår i: the 7th C&C International conference: 16-20 December-Växjö University, Växjö University-Reprot , 2007Konferensbidrag (Refereegranskat)
    Abstract [en]

    C&C Established in 2000 by Professor Mosad Zineldin at Växjö University-Sweden in cooperation with eminent academics from different countries such as Professor David Walters, Australia, Professor Duglas Hensler, USA and Dr. John Peters, UK. C&C

    SCOPE

    The management of Health and Social Care constitutes an important area for the application of concepts and techniques from the disciplines of Management, quality, medicine, mathematics, operational research and statistics. Problems such as health care quality managmement, outsourcing, management of waiting lists and bed capacity, hospital redesign, workforce planning and scheduling, patient flow modelling, performance management, disease monitoring, ethics and health care technology assessment have been tackled using both qualitative and quantitative techniques.

    The purpose of the 7th International Conference/workshop on cooperation, competition and Health care reform (CCHR) is to bring together researchers and practitioners interested in the health care advances, reform and reengineering.

  • 925.
    Zineldin, Mosad
    Växjö universitet, Fakulteten för humaniora och samhällsvetenskap, Ekonomihögskolan, EHV. Marknadsföring.
    The 5 -10 - 20 - 30 Rules: TRM and5 Qs Approaches for Reducing Medical Errors & Increasing Patent Safety2007Ingår i: the 7th C&C International conference: 16-20 December-Växjö University, Växjö University-Reprot , 2007Konferensbidrag (Refereegranskat)
    Abstract [en]

    C&C Established in 2000 by Professor Mosad Zineldin at Växjö University-Sweden in cooperation with eminent academics from different countries such as Professor David Walters, Australia, Professor Duglas Hensler, USA and Dr. John Peters, UK. C&C

    SCOPE

    The management of Health and Social Care constitutes an important area for the application of concepts and techniques from the disciplines of Management, quality, medicine, mathematics, operational research and statistics. Problems such as health care quality managmement, outsourcing, management of waiting lists and bed capacity, hospital redesign, workforce planning and scheduling, patient flow modelling, performance management, disease monitoring, ethics and health care technology assessment have been tackled using both qualitative and quantitative techniques.

    The purpose of the 7th International Conference/workshop on cooperation, competition and Health care reform (CCHR) is to bring together researchers and practitioners interested in the health care advances, reform and reengineering.

    The aim of my paper presented in this conference is to:

    •Present a new Quality Assurance Model (5Qs) based on Total Relationship Management

    (a holistic) Approach (TRM). The expected outcomes are to: •Reduce the medical errors

    •Increase patient safety & •to achieve higher doctors and patients level of satisfaction

  • 926.
    Zineldin, Mosad
    Växjö universitet, Fakulteten för humaniora och samhällsvetenskap, Ekonomihögskolan, EHV. Marknadsföring.
    The Impact of the Enabling Bank on SME Satisfaction2007Ingår i: International Journal of Bank MarketingArtikel, recension (Övrig (populärvetenskap, debatt, mm))
  • 927.
    Zineldin, Mosad
    Växjö universitet, Fakulteten för humaniora och samhällsvetenskap, Ekonomihögskolan, EHV. Marknadsföring.
    THE MOHAMMED CARTOONS CONTROVERSY AND THE BOYCOTT OF DANISH PRODUCTS IN THE MIDDLE EAST2007Ingår i: European Business Review, nr 203Artikel, recension (Övrig (populärvetenskap, debatt, mm))
  • 928.
    Zineldin, Mosad
    Växjö universitet, Fakulteten för humaniora och samhällsvetenskap, Ekonomihögskolan, EHV. Marknadsföring.
    The quality of health care and patient satisfaction: An exploratory investigation of the 5Qs model at some Egyptian and Jordanian medical clinics2006Ingår i: International Journal of Health Care Quality Assurance, ISSN 0952-6862, Vol. 19, nr 1, s. 60-92Artikel i tidskrift (Refereegranskat)
    Abstract [sv]

    Purpose – To examine the major factors affecting patients' perception of cumulative satisfaction and to address the question whether patients in Egypt and Jordan evaluate quality of health care similarly or differently.

    Design/methodology/approach – A conceptual model including behavioural dimensions of patient-physician relationships and patient satisfaction has been developed. As the empirical research setting, this study concerns three hospitals in Egypt and Jordan. The survey instrument in a questionnaire form was designed to achieve the research objectives. A total of 48 items (attributes) of the newly developed five quality dimensions were identified to be the most relevant. A total of 224 complete and usable questionnaires were received from the in-patients.

    Findins: A Patients' satisfaction with different service quality dimensions is correlated with their willingness to recommend the hospital to others. A cure to improve the quality for health-care services can be an application of total relationship management and the 5Qs model together with customer orientation strategy.

    The result can be used by the hospitals to reengineer and redesign creatively their quality management processes and the future direction of their more effective health-care quality strategies.

    Originality– In this research a study is described involving a new instrument and a new method which assure a reasonable level of relevance, validity and reliability, while being explicitly change-oriented. This study argues that a patient's satisfaction is a cumulative construct, summing satisfaction with five different qualities (5Qs) of the hospital: quality of object, processes, infrastructure, interaction, and atmosphere

  • 929.
    Zineldin, Mosad
    Växjö universitet, Fakulteten för humaniora och samhällsvetenskap, Ekonomihögskolan, EHV. Marknadsföring.
    The Quality of Higher Education and Citizens/Student Satisfaction:: TRM Philosophy and 5Qs Model2007Ingår i: Second International Conference “Education, Economics, and Law:: Traditions and Innovations, MOSCOW INSTITUTE OF ECONOMICS & LINGUISTICS , 2007Konferensbidrag (Övrigt vetenskapligt)
    Abstract [en]

    This paper seeks to provide some concrete criteria and proposals to improve the objectives and quality of education systems. The aim is to develop a new quality assessment model and tools including some behavioural dimensions. This study provides a theoretical and conceptual base to understand the complex and multidimensional nature of the quality of higher education and student satisfaction. It is based on recent theories and concepts developed in quality management, and sociological and pedagogical literature.

  • 930.
    Zineldin, Mosad
    Växjö universitet, Fakulteten för humaniora och samhällsvetenskap, Ekonomihögskolan, EHV.
    THE RELATIONSHIPS BETWEEN THE CHARACTERISTICS OF THE STRATEGY PROCESS2007Ingår i: Mamagment decisionArtikel, recension (Övrig (populärvetenskap, debatt, mm))
  • 931.
    Zineldin, Mosad
    Växjö universitet, Fakulteten för humaniora och samhällsvetenskap, Ekonomihögskolan, EHV. Marknadsföring.
    The Royality of loyalty: CRM, Quality and Retention2006Ingår i: Journal of Consumer Marketing, ISSN 0736-3761, Vol. 23, nr 7, s. 430-437Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    The purpose of the study is to examine and develop a better understanding of triangle relationship between quality, customer relationship management (CRM) and customer loyalty (CL) which might lead to companies' competitiveness (CC).

    A research model (5Qs) was designed to measure satisfaction and loyalty. This model is based on two conditions: the customer database and CRM strategy are well structured; and that management control systems have the capacity to produce required data for the analysis.

    Findings – Changing in quality over time within various segments or related to specific products or categories of products/services can be used as an indicator the level of loyalty. By linking infrastructure, interaction and atmosphere indicators to the quality of object and processes, researchers and managers can document which changes in CRM strategy improve the overall satisfaction and loyalty, hence the ultimate outcomes.

    Originality/value – In this study a new technical-functional 5 qualities model (5Qs) is created and utilized to measure the quality and loyalty. The paper suggests how to incorporate the infrastructure, interaction and atmosphere indicators into the quality of object and processes to identify changes and improvement in CRM strategies.

  • 932.
    Zineldin, Mosad
    et al.
    Växjö universitet, Fakulteten för humaniora och samhällsvetenskap, Ekonomihögskolan, EHV.
    Camgoz Akdag, Hatice
    Kadir Has University, Management Department,Istanbul-Turkey.
    Quality of Health Care and Patient Satisfaction: An exploratory investigation of the 5Qs model in Turkey2009Konferensbidrag (Refereegranskat)
    Abstract [en]

    The aim is to examine the major factors affecting patients’ perception of cumulative summation. Secondly, empirically to examine the major factors affecting perception of the cumulative satisfaction to address the question whether patients in Istanbul evaluate quality of health care to be similarly or differently than the Kazakhstani, Egyptian and Jordanian patients.

    A questionnaire was distributed to people who are or were patient once in Istanbul hospitals. The questionnaire contains a total of 39 items (attributes) of newly developed five quality dimensions (5Qs). A total of 1107 complete and usable questionnaires were received. Frequency distribution, factor analysis and reliability analysis is used for analysing the data collected.

    The first three factors that are the biggest concern for people being treated in hospitals in Turkey these are: the quality of infrastructure; the quality of atmosphere, and quality of object. The specific attributes, which were perceived as concerns, were similar with all other three countries results. A cure to improve the quality for health-care services can be an application of total relationship management and the 5Qs model together with customer orientation strategy.

    The result can be used by the hospitals to reengineer and redesign creatively their quality management processes and the future direction of their more effective health-care quality strategies.

    In this research a study is described involving a new instrument and a new method, which assure a reasonable level of relevance, validity and reliability, while being explicitly change-oriented. This study argues that a patient's satisfaction is a cumulative construct, summing satisfaction with five different qualities (5Qs) of the hospital: quality of object, processes, infrastructure, interaction, and atmosphere.

  • 933.
    Zineldin, Mosad
    et al.
    Växjö universitet, Fakulteten för humaniora och samhällsvetenskap, Ekonomihögskolan, EHV.
    CAMGÖZ-AKDAĞ, Hatice
    The Quality of Health Care and Patient Satisfaction:: An exploratory investigation of the 5Qs model at Republic of Kazakhstan2008Ingår i: Proceeding of the 8th C&C International Conference: 8th C&C International confernce: Health care quality management-19-21 July-Stockholm, 2008Konferensbidrag (Övrigt vetenskapligt)
    Abstract [en]

    The aim of this research is to examine the major factors affecting patients’ perception of cumulative satisfaction and to address the question whether patients in Almaty evaluate quality of health care to be similarly or differently than the Egyptian and Jordanian patients. A conceptual model including behavioral dimensions of patient-physician relationships and patient satisfaction has been used. As the empirical research setting, this study concerns people who are or were patients once in Kazakhstan hospitals. The questionnaire was taken from another research regarding the Egyptian and Jordanian medical clinics (Zineldin, 2006). A total of 48 items (attributes) of the newly developed five quality dimensions (5Qs) by Zineldin (2006) were identified to be the most relevant. The results can be used by the hospitals to reengineer and redesign creatively their quality management processes and the future direction of their more effective health care quality strategies.

  • 934.
    Zineldin, Mosad
    et al.
    Växjö universitet, Fakulteten för humaniora och samhällsvetenskap, Ekonomihögskolan, EHV. Marknadsföring.
    Philipson, Sarah
    Växjö universitet, Fakulteten för humaniora och samhällsvetenskap, Ekonomihögskolan, EHV. Marknadsföring.
    Back to the Future: the Era of Relationships2006Ingår i: The 2006 Academy of Business & Administrative Sciences (ABAS) International Conference, 2006Konferensbidrag (Övrig (populärvetenskap, debatt, mm))
    Abstract [en]

    During the 1990s, many organizations and consumers experienced great movements and actions. Some key environmental factors provided the setting whereby companies changed their attention and orientation toward marketing and the consumer. Companies have recognized the fact that they must change and restructure their way of establishing and maintaining business relationships. For example, many manufacturers discovered, or more adequately, re-discovered that close relationships with suppliers are invaluable with constantly changing technology and increasing global competition.

    The term relationship marketing has become a buzzword, with the concept being used to reflect a number of differing themes or perspectives, and has become a ”catch-all” phrase. Unfortunately, the roots and the precise meaning of relationship marketing are not always clear in the literature. This paper is part of a long term research effort to provide a deeper insight and understanding of the relationship philosophy. The purpose of the article is to theoretically and conceptually explain the evolution of the Relationship approach, to elaborate on the indispensable role of the traditional marketing mix theory on the development of the relationship management and strategy. The paper also discuss the notion of relationship marketing as a paradigm shift. Our research reveals that the philosophy of viewing marketing as a cross-functional approach or orientation is not a new discovery of the 1980s or 1990s. The paper also argue that, it would be appropriate if we replace the concept relationship marketing with relationship management. This is not just a semantic point, it is an essential distinction which can be strategically significant for the long-term survival of the organization

  • 935.
    zineldin, Mosad
    et al.
    Växjö universitet, Fakulteten för humaniora och samhällsvetenskap, Ekonomihögskolan, EHV. Marknadsföring.
    Philipson, Sarah
    Växjö universitet, Fakulteten för humaniora och samhällsvetenskap, Ekonomihögskolan, EHV. Marknadsföring.
    Kotler and Borden are not Dead: – Myth of Relationship Marketing and Truth of the 4 Ps2007Ingår i: Journal of Consumer Marketing, nr 4Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    While American School defines marketing through the concept of 4P’s, several European and especially The Nordic School (e.g. Gummesson, Grönroos, Zineldin) points out the fact that this view of marketing is no more up-to-date and irrelevant in a global market perspective. They also disapprove that concept because of the short-term duration of the economics transactions it generates. They argue that Scandinavian companies have much more focus on relationship marketing than other European countries and that there is a paradigm shift moving away from traditional transactional marketing to be focused on Relationship Marketing. All these criticisms have even led both Gummesson and Grönroos to declare that a “paradigm shift is needed is Marketing is going to survive as a discipline” (Brodie R. et al, 1997).

    According to our knowledge, no research in Scandinavian countries have brought results that could confirm the no-existence of such a “paradigm shift”, the main issue of our article is to empirically investigate if rather or not, this paradigm shift has relevant reasons to exist in several Scandinavian countries or if Transactional marketing is still the main marketing approach practised by firms. The date is collected via interviews with five companies in three countries within in Scandinavia: Two companies in Sweden: Two in Finland and one in Denmark. Our research reveals that the philosophy of viewing marketing as a cross-functional approach or orientation is not a new discovery of the 1980s or 1990s. The study also reveals that the paradigm-shift is far from being dominant in all Scandinavia since transaction Kotlersim concept of the 4 P's is still dominating, even so. Relationship concept is utilizing in some extent.

  • 936.
    Zineldin, Mosad
    et al.
    Växjö universitet, Fakulteten för humaniora och samhällsvetenskap, Ekonomihögskolan, EHV.
    Philipson, Sarah
    Växjö universitet, Fakulteten för humaniora och samhällsvetenskap, Ekonomihögskolan, EHV.
    Quality, Innovation & Differentiation (QID): A Case Study2007Konferensbidrag (Refereegranskat)
    Abstract [en]

    According to our knowledge, no examination has been made regarding the triangle relationship between Quality, Innovation and Differentiation, QID, and what significance has QID for a firm's competitive position.

    This article aims to theoretically and empirically develop an understanding of the  role of quality, innovation and differentiating in the competitiveness of an organization and proposes a holistic, cross-disciplinary model of the quality, innovation and differentiation QID). A case study shows that linking QID is necessary for sustaining competitive advantage in the hyper-competitive world.  The features and essentials in the attainment of such an approach are tentatively constructed through the total relationship management (TRM) and the 5Qs (five qualities) models. It shows that that QID and competitiveness are all linked. QID and total relationship management are strongly related to competitive advantages.  Thus we argue that TRM can be seen as administrative and process innovation, which facilitate technological innovation.

  • 937.
    Zineldin, Mosad
    et al.
    Växjö universitet, Fakulteten för humaniora och samhällsvetenskap, Ekonomihögskolan, EHV.
    Vasicheva, Valiantsina
    Cybernization management in the cyber world: A new management perspective2008Ingår i: Problems & Perspectives in Management, ISSN 1727-7051, E-ISSN 1810-5467, Vol. 6, nr 1, s. 114-127Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    This paper is a part of a long-term research effort, the ultimate objective of which is to offer the ways to integrate computer-

    based technology (CBT) including information and communication technology (ICT) and inter- and intraorganizational functions and relationships from a holistic e.Total Relationship Management perspective embedding the physical and cyber worlds.

    It is a conceptual study based on the recent developments of ICT, inter-firm relationship management: economic (transaction costs economics), socio-psychological (social exchange, inter-organization, and industrial network).

    A new concept and model of Cybernization Management have been developed and discussed. Some general propositions are presented and some synergy effects of utilizing the e.TRM are highlighted. The paper suggests how these approaches can add an impetus to successful management issues as a powerful competitive weapon in connecting the physical world with the cyber space.

    The area of cybernization of an organization is so vast that it is impossible to get to the desired level of detail regarding every aspect of the same even at a conceptual level. There is a need to operationalize the new developed concepts. It is hoped, however, that the model and the ideas presented here will serve as a useful starting point for several related discussions and research.

    This paper provides a model for Cybernity that accommodates the major manifestations of cybernization of an organization and could potentially provide the means to link diverse literature that is available in this area. It does so by proposing that it is important to recognize the direction and corner stones of cybernity. It highlights the need to delineate the operational and tactical issues relating to cybernity from the strategic use of cyberspace.

  • 938.
    Zineldin, Mosad
    et al.
    Växjö universitet, Fakulteten för humaniora och samhällsvetenskap, Ekonomihögskolan, EHV.
    Vasicheva, Valiantsina
    The Implementation of TRM Philosophy and 5Qs Model in Higher Educatio: An Exploratory Investigation at a Swedish University2008Ingår i: Proceeding of the 13th International Conference on ISO 9000 & TQM (13-ICIT): 24 – 26 March 2008 -Malaysia, Asia-Pacific Business Excellence Standard Academy , 2008Konferensbidrag (Övrigt vetenskapligt)
    Abstract [en]

    Students, their families, employers and the government want the assurance that students will get “good quality” education. The question is: what does “good quality education” mean? This paper seeks to provide the answer as well as some concrete criteria and proposals to improve the objectives and quality of the education systems. We argue in this study that the quality of higher education and student satisfaction is a cumulative construct, summing various facets and variables of the educational institution, such as technical, functional, infrastructure, interaction and atmosphere variables. We additionally state that it is not enough to measure student satisfaction. Student satisfaction should be defined in relation to some specific goals. In this research we describe a study involving a new instrument, i.e. the 5Qs model and a new method which assures the reasonable level of relevance, validity and reliability, while being explicitly change-oriented. The main goal of the empirical part of this study is not to evaluate the performance of the staff or to analyze the student assessment or satisfaction, rather to test the new 5Qs model. The use of the 5Q dimensions provides both a structure for designing a higher education quality measurement instrument and a framework for prioritizing results and findings.

  • 939.
    Zineldin, Mosad
    et al.
    Växjö universitet, Fakulteten för humaniora och samhällsvetenskap, Ekonomihögskolan, EHV.
    Vasicheva, Valiantsina
    Minsk State Linguistic University, Belarus.
    Camgoz Akdag, Hatice
    Kadir Has University, Management Department, Istanbul-Turkey.
    5Qs Model, Higher Education and Student Satisfaction: A Case study in Turkey2009Ingår i: 12 International Conference on Quality and Service Sciences (ICQSS): University of Verona, Italy , 27-29 August 2009, 2009Konferensbidrag (Refereegranskat)
    Abstract [en]

    There is no doubt about the global impact of the quality movement. In the development of most sectors (e.g. education, health-care, trade, services, manufacturing, etc), worldwide economic integration and the growth of the global market, quality becomes one of the main factors of organizational competition and success. Most academic studies of the services sector have looked only at the link between services’ quality and satisfaction. Few studies have been conducted to investigate the link between the technical and functional quality dimensions and the level of student satisfaction in the higher education sector. But none of the identified studies has examined how atmosphere, interaction and infrastructure might impact overall student quality perception and satisfaction. The importance of such factors is presented and explained later in this paper. A case study has been conducted to Turkish private-university students in Istanbul.

     This paper seeks to provide some concrete criteria and proposals to improve the objectives and quality of education systems. The aim is to develop a new quality assessment model and tools including some behavioural dimensions.

    This study provides a theoretical and conceptual base to understand the complex and multidimensional nature of the quality of higher education and student satisfaction in Turkey.

    We argue in this study that the quality of higher education and student satisfaction is a cumulative construct, summing various facets and variables, such as technical, functional, infrastructure, interaction culture and atmosphere variables.

  • 940.
    Åhlund, Ida
    Växjö universitet, Fakulteten för humaniora och samhällsvetenskap, Ekonomihögskolan, EHV.
    Anställd på projekt: En tidsbegränsad anställningsform som kombinerar trygghet och flexibilitet?2007Självständigt arbete på grundnivå (kandidatexamen), 10 poäng / 15 hpStudentuppsats
    Abstract [sv]

    Projektanställningen är en tidsbegränsad anställningsform som i dagens lagbestämmelse motiveras av ”arbetets särskilda beskaffenhet”. En projektanställning är många gånger förknippad med specialistkompetens, som används i företag för att utveckla och skapa nytänkande. Andra tidsbegränsade anställningsformer, å andra sidan, är många gånger till för att täcka ett tillfälligt behov av personal av olika slag.

    Flexibilitet benämns allt oftare som rådande norm i samhället och sägs ha växt fram ur globalisering, internationalisering och ny teknologi. Flexibla företag kännetecknas många gånger som effektiva, konkurrenskraftiga och nischade. För att uppfylla dessa krav på flexibilitet anser sig arbetsgivare behöva anställa flexibelt. Tidsbegränsade anställningar har blivit kännetecknande för att uppfylla flexibilitet i organisationer. Som ett motsatsförhållande till detta kan anställningsskyddet sägas stå. En tidsbegränsad anställning upplevs allt som oftast otrygg. En sådan anställningsform sägs befinna sig i periferin utanför en trygg tillsvidaretjänst. Tidsbegränsade anställningar måste därför få något arbetsrättsligt skydd. Detta skydd ska ges genom att missbruk av användandet av sådana anställningar förhindras.

    Lagstiftaren har ett ansvar att kombinera en arbetstagares rätt till trygghet med samhälleliga förhållanden. Således ska lagstiftaren beakta trygghet och flexibilitet, eftersom det ses som rådande norm. Mitt syfte har varit att belysa lagstiftarens resonemang kring tidsbegränsade anställningar, med betoning på projektanställning, i förhållande till flexibilitetsbehov vid lagändringar.

    Jag har i analysen ställt mig frågande till huruvida flexibilitet är rådande norm i samhället. Min återhållsamma uppfattning grundar sig i att flexibilitet inte kunnat fastställas statistiskt. Å andra sidan finns det företag som är av flexibel karaktär. Dessa företag behöver möjligtvis anställa tidsbegränsat varpå jag anser att rekvisitet ”arbetets särskilda beskaffenhet” i och med en projektanställning fyller detta flexibilitetsbehov.

  • 941.
    Åslund, Isabelle
    et al.
    Växjö universitet, Fakulteten för humaniora och samhällsvetenskap, Ekonomihögskolan, EHV.
    Ridåker, Jenny
    Växjö universitet, Fakulteten för humaniora och samhällsvetenskap, Ekonomihögskolan, EHV.
    Yassin, Leila
    Växjö universitet, Fakulteten för humaniora och samhällsvetenskap, Ekonomihögskolan, EHV.
    PODVERTISING: -Swedish Attitudes towards International Ad-spots in Podcasts2006Självständigt arbete på avancerad nivå (magisterexamen), 10 poäng / 15 hpStudentuppsats
    Abstract [en]

    For years companies have fashioned communication strategies based on print, radio, and TV

    to broadcast their message. But times are changing. This is the Internet era and this, together

    with the fact that consumer electronics business has exploded in the recent years and that new

    digital technologies have produced offspring, have lead to more media opportunities than ever

    before. One of the latest inventions in interactive media technology is podcasting. It seems

    like podcasting is here to stay and it is time for forward-thinking marketers to start looking at

    podvertising.

    Our purpose is to examine the attitudes towards international ad-spots in podcasts among

    Swedish podcast users. This we do by asking the research question ‘Is the use of international

    ad-spots in podcasts a viable marketing strategy in the Swedish market? Why?’

    Based on our theoretical framework, we have identified aspects about advertising in general,

    podvertising and attitudes towards them both. We have also identified aspects that show how

    attitudes differ among age cohorts. These aspects were then tested on Swedish podcast users.

    We can conclude that there are both advantages and disadvantages for international

    companies that wish to use international ad-spots in podcasts as a marketing strategy in

    Sweden. Most podcast users are young and do not like advertising, especially not advertising

    in podcasts. They rather search for information themselves; hence infomercials in the form of

    podcasts could be a better alternative for companies to use to attract the younger audience.

    Generation X was less negative to the thought of being exposed to international ad-spots in

    podcasts and this could indicate that international ad-spots could be a part of a strategy when

    targeting this generation. However, if you consider the fact that international ad-spots are

    either standardized or adapted to the country where they were produced, the effectiveness of

    them can be questioned.

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