Open this publication in new window or tab >>2025 (English)In: International Journal of Contemporary Hospitality Management, ISSN 0959-6119, E-ISSN 1757-1049, Vol. 37, no 13, p. 149-168Article in journal (Refereed) Published
Abstract [en]
Purpose: This study aims to address the crossover application of sensory marketing (SM) and artificial intelligence (AI) within the hospitality industry.
Design/methodology/approach: Through an extensive literature review, this study identified contemporary issues in SM, including challenges related to atmospheric and sensory cues, (in)congruence, multi-sensory cues, perception, sensations and sensory overload. These themes are particularly relevant considering the growing importance of personalisation and real-time optimisation in the industry. This study then conceptualised how AI solutions address these challenges in hospitality and management contexts.
Findings: The findings highlight AI's potential to optimise sensory cues, ensure internal validity in congruence studies, enhance the study of multi-sensory cues in digital environments, accurately measure consumer perceptions, decode subconscious sensory experiences and dynamically adjust sensory stimulation to avoid overload.
Originality/value: This study proposes research propositions and future research avenues, emphasising the opportunities for developing innovative strategies that enhance consumers' experiences and operational efficiencies in the hospitality sector by integrating SM and AI.
Place, publisher, year, edition, pages
Emerald Group Publishing Limited, 2025
Keywords
artificial intelligence, congruency, hospitality, machine learning, multi-sensory cues, sensory experiences, sensory marketing
National Category
Business Administration
Research subject
Economy, Business administration
Identifiers
urn:nbn:se:lnu:diva-141789 (URN)10.1108/ijchm-10-2024-1560 (DOI)001570603700001 ()2-s2.0-105016757849 (Scopus ID)
2025-09-292025-09-292025-10-28Bibliographically approved