lnu.sePublikasjoner
Endre søk
RefereraExporteraLink to record
Permanent link

Direct link
Referera
Referensformat
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Annet format
Fler format
Språk
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Annet språk
Fler språk
Utmatningsformat
  • html
  • text
  • asciidoc
  • rtf
On-line reviews’ impact on trust building
Istanbul Bilgi University, Turkey.ORCID-id: 0000-0003-2248-0802
Istanbul Bilgi University, Turkey.
2014 (engelsk)Inngår i: Global Conference on Business and Finance Proceedings: Volume 9, number 1, The Institute for business and finance research , 2014, Vol. 9, s. 350-360Konferansepaper, Publicerat paper (Fagfellevurdert)
Abstract [en]

An on-line consumer review, which is a popular form of consumer created information, is provided by previous consumers. It often includes information and recommendation. This novel type of the electronic word-of-mouth communication has recently been emerging as a crucial factor in trust building during on-line shopping. Our research investigates the influences of online consumer reviews impact on trust-building process with regard to quality‚ quantity, proportion of negative/positive on-line consumer reviews as well as consumers’ purchasing intentions. On-line questionnaire has been implemented to a convenience sample of 73 respondents. Our findings provide important managerial implications for better-informed etailing marketing strategy design.

sted, utgiver, år, opplag, sider
The Institute for business and finance research , 2014. Vol. 9, s. 350-360
Serie
Global Conference on Business Finance proceedings, E-ISSN 1941-9589
Emneord [en]
on-line consumer review, trust building, e-retailing, on-line shopping
HSV kategori
Forskningsprogram
Ekonomi, Marknadsföring
Identifikatorer
URN: urn:nbn:se:lnu:diva-77303OAI: oai:DiVA.org:lnu-77303DiVA, id: diva2:1241417
Konferanse
Global Conference on Business and Finance, Honolulu, Hawaii, USA, January 6-9, 2014
Tilgjengelig fra: 2018-08-23 Laget: 2018-08-23 Sist oppdatert: 2022-02-23bibliografisk kontrollert

Open Access i DiVA

Fulltekst mangler i DiVA

Andre lenker

Conference proceedings

Person

Ozturkcan, Selcen

Søk i DiVA

Av forfatter/redaktør
Ozturkcan, Selcen

Søk utenfor DiVA

GoogleGoogle Scholar

urn-nbn

Altmetric

urn-nbn
Totalt: 118 treff
RefereraExporteraLink to record
Permanent link

Direct link
Referera
Referensformat
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Annet format
Fler format
Språk
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Annet språk
Fler språk
Utmatningsformat
  • html
  • text
  • asciidoc
  • rtf