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Servicescape Is
Linnéuniversitetet, Ekonomihögskolan (FEH), Institutionen för marknadsföring (MF).ORCID-id: 0000-0003-3336-3409
2020 (engelsk)Inngår i: Utilizing Gamification in Servicescapes for Improved Consumer Engagement / [ed] Miralem Helmefalk;Leif Marcusson, Hershey: IGI Global, 2020, s. 1-23Kapittel i bok, del av antologi (Annet vitenskapelig)
Hållbar utveckling
SDG 12: Säkerställa hållbara konsumtions- och produktionsmönster
Abstract [en]

This chapter focuses on servicescape in the context of physical servicescape and digital servicescape. It also highlights service and digital service. Within the framework of gamification, it is important to have an understanding for and knowledge of what is of importance when developing and providing services delivered in servicescapes, physical or digital, to customers. Hence, the focus also lies on co-creation between the three main stakeholders, the developer, the provider, and the customer. Finally, the chapter contains some suggestions built on previous research on the group of young elderly (age group 60 – 75), but that can be beneficial when working with other target groups.

sted, utgiver, år, opplag, sider
Hershey: IGI Global, 2020. s. 1-23
HSV kategori
Forskningsprogram
Ekonomi, Marknadsföring
Identifikatorer
URN: urn:nbn:se:lnu:diva-105121DOI: 10.4018/978-1-7998-1970-7.ch001ISBN: 9781799819714 (tryckt)ISBN: 9781799819707 (tryckt)ISBN: 9781799819721 (digital)OAI: oai:DiVA.org:lnu-105121DiVA, id: diva2:1569405
Tilgjengelig fra: 2021-06-19 Laget: 2021-06-19 Sist oppdatert: 2021-08-03bibliografisk kontrollert

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