lnu.sePublikationer
Ändra sökning
RefereraExporteraLänk till posten
Permanent länk

Direktlänk
Referera
Referensformat
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Annat format
Fler format
Språk
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Annat språk
Fler språk
Utmatningsformat
  • html
  • text
  • asciidoc
  • rtf
On-line reviews’ impact on trust building
Istanbul Bilgi University, Turkey.ORCID-id: 0000-0003-2248-0802
Istanbul Bilgi University, Turkey.
2014 (Engelska)Ingår i: Global Conference on Business and Finance Proceedings: Volume 9, number 1, The Institute for business and finance research , 2014, Vol. 9, s. 350-360Konferensbidrag, Publicerat paper (Refereegranskat)
Abstract [en]

An on-line consumer review, which is a popular form of consumer created information, is provided by previous consumers. It often includes information and recommendation. This novel type of the electronic word-of-mouth communication has recently been emerging as a crucial factor in trust building during on-line shopping. Our research investigates the influences of online consumer reviews impact on trust-building process with regard to quality‚ quantity, proportion of negative/positive on-line consumer reviews as well as consumers’ purchasing intentions. On-line questionnaire has been implemented to a convenience sample of 73 respondents. Our findings provide important managerial implications for better-informed etailing marketing strategy design.

Ort, förlag, år, upplaga, sidor
The Institute for business and finance research , 2014. Vol. 9, s. 350-360
Serie
Global Conference on Business Finance proceedings, E-ISSN 1941-9589
Nyckelord [en]
on-line consumer review, trust building, e-retailing, on-line shopping
Nationell ämneskategori
Ekonomi och näringsliv
Forskningsämne
Ekonomi, Marknadsföring
Identifikatorer
URN: urn:nbn:se:lnu:diva-77303OAI: oai:DiVA.org:lnu-77303DiVA, id: diva2:1241417
Konferens
Global Conference on Business and Finance, Honolulu, Hawaii, USA, January 6-9, 2014
Tillgänglig från: 2018-08-23 Skapad: 2018-08-23 Senast uppdaterad: 2022-02-23Bibliografiskt granskad

Open Access i DiVA

Fulltext saknas i DiVA

Övriga länkar

Conference proceedings

Person

Ozturkcan, Selcen

Sök vidare i DiVA

Av författaren/redaktören
Ozturkcan, Selcen
Ekonomi och näringsliv

Sök vidare utanför DiVA

GoogleGoogle Scholar

urn-nbn

Altmetricpoäng

urn-nbn
Totalt: 118 träffar
RefereraExporteraLänk till posten
Permanent länk

Direktlänk
Referera
Referensformat
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Annat format
Fler format
Språk
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Annat språk
Fler språk
Utmatningsformat
  • html
  • text
  • asciidoc
  • rtf