Purpose

The purpose is to propose a conceptual Sales and Operations Planning Process Technology Framework combining traditional supply chain information technologies with Industry 4.0 technologies aiming for an efficient S&OP process.

Design/methodology/approach

A systematic literature review (SLR) is conducted, mapping traditional information systems and advanced technologies in Sales and Operations Planning. A total of 1585 research articles, in seven databases, are identified using keywords such as ‘Industry 4.0’ and ‘smart technologies’. A final sample of 25 articles is identified for in-depth analysis.

Findings

The proposed Sales and Operations Planning Process Technology Framework considers SC information technologies (e.g., ERP) and advanced information technologies (e.g., big data analytics, digital twins, machine learning). The framework aims to support capabilities such as sensing and visualizing demand and supply volatilities, scenario-based planning, and assessing response to disruptions. 

Research limitations/implications 

Future research can be twofold: i) empirical evaluation of the framework using e.g., action research methodology, and ii) extending the framework with performance measures considering the capabilities of traditional SCIS and the new capabilities of advanced technologies.

Practical implications

The framework represents an initial step to guide organizations in designing technological solutions for the S&OP process.

Original/value

This research contributes to filling the lack of conceptual studies on information technologies for the Sales and Operations Planning process to support the tactical planning level by including Industry 4.0 technologies.