lnu.sePublications
Change search
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
Digitalised Welfare: Access, Usage, and Outcomes Among Older Adults
Malmö University, Sweden.
Linnaeus University, Faculty of Social Sciences, Department of Social Studies. (sociologi)ORCID iD: 0000-0002-3545-9423
2023 (English)In: Media and Communication, E-ISSN 2183-2439, Vol. 11, no 3, p. 18-28Article in journal (Refereed) Published
Abstract [en]

The slogan “digital first” has become a buzzword for public organisational development at the local, regional, and national levels in Sweden. The slogan alludes to the idea that providing information to and communication with citizens should take place primarily through digital channels. This idea is also popular in other parts of the digitalised world. Obviously, digital solutions have the potential to become pedagogical, reliable, and effective interfaces for governmental interaction with citizens. However, the extent to which they are actually accessible, brought to use, and valued among older adult users (more than 65 years of age) has not attracted much research interest. Drawing on national survey data, collected in November–December 2020, on Swedish citizens (aged 65 to 90 years), this article will start to compensate for this deficit. First, it analyses the extent to which citizens have physical access to required devices and how access is related to material, discursive, and social resources. Second, it analyses resources and usage of important platforms for public services for older adults: the Pensions Agency, health care, e-pharmacy, the Social Insurance Agency, and the Tax Agency. Finally, the article examines outcomes: feelings and attitudes towards experiences of encountering a digitalising society. The article demonstrates how all three levels of divides—access, usage, and outcomes—are clearly related to older adults’ access to material, discursive, and social resources, as well as to age and pre-retirement experience with computers. It is comparatively younger individuals with longer formal education and at least average incomes and social networks who benefit the most from digitalised public services.

Place, publisher, year, edition, pages
Cogitatio Press , 2023. Vol. 11, no 3, p. 18-28
Keywords [en]
Digital First, digital inclusion, digitalisation, digitalised public services, older adults, Sweden
National Category
Media and Communications
Research subject
Media Studies and Journalism, Media and Communication Science
Identifiers
URN: urn:nbn:se:lnu:diva-122950DOI: 10.17645/mac.v11i3.6694ISI: 001042680500003Scopus ID: 2-s2.0-85167932345OAI: oai:DiVA.org:lnu-122950DiVA, id: diva2:1777267
Available from: 2023-06-29 Created: 2023-06-29 Last updated: 2025-02-07Bibliographically approved

Open Access in DiVA

fulltext(218 kB)259 downloads
File information
File name FULLTEXT01.pdfFile size 218 kBChecksum SHA-512
6010ffed617bdc1fc2c4594a5eb988f4f1ffc4887b1a3d0519ad4e267ac5e4ebd866bf563df31edc47ae9a11cc166ea0502494c29efbf63b85dc61824943a900
Type fulltextMimetype application/pdf

Other links

Publisher's full textScopus

Authority records

Viscovi, Dino

Search in DiVA

By author/editor
Viscovi, Dino
By organisation
Department of Social Studies
In the same journal
Media and Communication
Media and Communications

Search outside of DiVA

GoogleGoogle Scholar
Total: 259 downloads
The number of downloads is the sum of all downloads of full texts. It may include eg previous versions that are now no longer available

doi
urn-nbn

Altmetric score

doi
urn-nbn
Total: 722 hits
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf