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E-business models in tourism
Linnaeus University, School of Business and Economics, Department of Organisation and Entrepreneurship. (Tourism)ORCID iD: 0000-0001-6942-2816
Virginia Tech, USA.ORCID iD: 0000-0003-0243-4913
University of St. Gallen, Switzerland. (Research Centre for Tourism and Transport)
2022 (English)In: Handbook of e-tourism / [ed] Zheng Xiang, Matthias Fuchs, Ulrike Gretzel & Wolfram Höpken, Cham: Springer, 2022, 1, p. 1181-1210Chapter in book (Refereed)
Abstract [en]

The purpose of this chapter is to reflect on business models employed by online travel service providers since the beginning of online travel until 2019. In lockstep with technological development, this study identified three time periods of development. For each period, we investigate cases that best represent e-business model development. Employing Wirtz’s four business-to-consumer business model subtypes, we found that the commerce-type model (focus on trade transactions) dominated online travel agencies until 2000, while the next period was characterized by the advent of Web 2.0-enabled content-type models (providing online content, specifically user-generated content) and context-type models (aggregation of already existing online content) for information search portals. Finally, the increased complexity of the Internet in the last decade is also captured in multiple online business models, including the connection-type model (establishing real or virtual connections) pursued by platform businesses. The chapter offers avenues for future research that relate to theoretical issues across the three identified periods and an outlook of future tourism business model developments.

Place, publisher, year, edition, pages
Cham: Springer, 2022, 1. p. 1181-1210
Keywords [en]
e-Business model, Internet, Travel, Innovation, Platform, Value creation
National Category
Business Administration Information Systems
Research subject
Tourism; Computer and Information Sciences Computer Science, Information Systems; Economy, Business administration
Identifiers
URN: urn:nbn:se:lnu:diva-127753DOI: 10.1007/978-3-030-48652-5_71Scopus ID: 2-s2.0-85153635590ISBN: 9783030486525 (electronic)ISBN: 9783030486518 (print)OAI: oai:DiVA.org:lnu-127753DiVA, id: diva2:1837423
Available from: 2024-02-13 Created: 2024-02-13 Last updated: 2024-02-29Bibliographically approved

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Reinhold, Stephan

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CiteExportLink to record
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Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
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  • de-DE
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  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
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More languages
Output format
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  • asciidoc
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