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Innovative Business Models for Infrastructure Maintenance
Linnaeus University, Faculty of Technology, Department of Mechanical Engineering. Chalmers University of Technology, Sweden.ORCID iD: 0000-0002-2637-6175
Linnaeus University, Faculty of Technology, Department of Informatics. (Informatics)ORCID iD: 0000-0001-7048-8089
2025 (English)Conference paper, Published paper (Refereed)
Abstract [en]

Current trends in digitalization and servitization are transforming business models across all industrial sectors, including infrastructuremaintenance. This paper explores how business model innovation in the gravel road maintenance sector can capitalize on the opportunitiespresented by these trends. Data were collected in a single case study through in-depth interviews, site observations, and open dialogues andworkshops. Four different business models for gravel road maintenance services are proposed. The first two business models are variants oftraditional contracting, involving the execution of maintenance according to predefined requirement specifications for either private or publiccustomers. Business model 3 is based on functional contracting, focusing on performance-based contracts. Business model 4 introduces aplatform-based business model, where the supplier provides a platform and network for offering maintenance services. The opportunities andprerequisites for each business model are discussed, particularly in relation to digitalization needs. It is concluded that the levels of strategicthinking, degree of digitalization, types of competence needs, and collaboration typically increase across the business models. Additionally, thedigital maturity of both the service contractor and the customers is identified as a key factor for successful implementation.

Place, publisher, year, edition, pages
Elsevier BV , 2025. p. 503-508
Keywords [en]
Business model innovation, Digitalization, Servitization, Infrastructure maintenance, Gravel road maintenance
National Category
Industrial engineering and management
Research subject
Economy, Business Informatics
Identifiers
URN: urn:nbn:se:lnu:diva-141250DOI: 10.1016/j.procir.2024.12.049Scopus ID: 2-s2.0-105011583112OAI: oai:DiVA.org:lnu-141250DiVA, id: diva2:1991913
Conference
32nd CIRP Conference on Life Cycle Engineering (LCE 2025), Manchester, UK, 7 - 9 April, 2025
Available from: 2025-08-26 Created: 2025-08-26 Last updated: 2025-08-27Bibliographically approved

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fulltext(6808 kB)48 downloads
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Authority records

Kans, MirkaCampos, Jaime

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CiteExportLink to record
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Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
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Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
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  • text
  • asciidoc
  • rtf