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Communication with migrant women using a digital dialog support tool in antenatal care
Linnaeus University, Faculty of Health and Life Sciences, Department of Health and Caring Sciences.ORCID iD: 0000-0001-6379-8265
2026 (English)Doctoral thesis, comprehensive summary (Other academic)
Sustainable development
SDG 5: Achieve gender equality and empower all women and girls
Abstract [en]

Bakgrund: Migrant women in Sweden may encounter language barriers, limited health literacy, and cultural differences in antenatal care, which can contribute to misunderstandings and unequal care. To support communication with Arabic-speaking women, the Swedish-Arabic digital dialog support tool Sadima was developed.

Aim: To describe challenges in development of the digital dialog support tool Sadima and to explore user´s experiences, perceptions, and interactions in communication using Sadima in antenatal care. 

Methods: This thesis comprises four qualitative studies. In Study I, documented field-notes from the development process of Sadima were collected from a co-design team comprising six researchers and eight midwives. Study II included individual interviews with 12 Arabic-speaking women attending antenatal care. Data from Studies I and II were analyses using qualitative content analysis. In Study III, 14 midwives working at antenatal care participated in individual interviews, which were analysed using phenomenographic analysis. Study IV used a focused ethnographic approach, with video-recorded observations of ten antenatal care visits, analysed using ethnographic analysis.

Results: The developement The development of Sadima required balancing evidence-based national guidelines with local clinical routines, cultural adaptation, and time constraints in antenatal care. Arabic-speaking women perceived Sadima as a reliable and accessible source of information that enhanced understanding, safety, and access to care. Midwives described the tool as facilitating communication, reducing language barriers, and supporting more equitable care. However, Sadima functioned most effectively as a complement to interpersonal communication and interpreter services rather than as a replacement. Observations demonstrated that communication in antenatal care remained dynamic and relational, requiring dialog, clarification, and individualized support. Implementation was also influenced by digital competence, organizational conditions, and integration into clinical routines.

Conclusion: Sadima has the potential to support accessible, culturally sensitive, and equitable communication in multilingual antenatal care settings. However, meaningful communication depends on interpersonal interaction, trust, and individualized support; therefore, digital tools should complement rather than replace relational care practices. Sadima may thereby strengthen conditions for equitable and woman-centred antenatal care in multilingual settings.

Abstract [sv]

Bakgrund: Utrikesfödda kvinnor i Sverige kan möta språkbarriärer, begränsad hälsoliteracitet och kulturella skillnader inom mödrahälsovården, vilket kan bidra till missförstånd och ojämlik vård. För att underlätta kommunikationen med arabisktalande kvinnor utvecklades det svensk-arabiska digitala dialogstödet Sadima.

Syfte: Att beskriva utmaningar i utvecklingen av det digitala dialogstödet Sadima samt att utforska användarnas erfarenheter, uppfattningar och interaktioner i kommunikationen vid användning av Sadima inom mödrahälsovården.

Metod: Avhandlingen omfattar fyra kvalitativa studier. I studie I samlades dokumenterade fältanteckningar från utvecklingsprocessen av Sadima in från en co-design team bestående av sex forskare och åtta barnmorskor. Studie II omfattade individuella intervjuer med 12 arabisktalande kvinnor som deltog i mödrahälsovård. Data från studie I och II analyserades med kvalitativ innehållsanalys. I studie III deltog 14 barnmorskor verksamma inom mödrahälsovården i individuella intervjuer, vilka analyserades med fenomenografisk analys. I studie IV användes en fokuserad etnografisk ansats med videoinspelade observationer av 10 barnmorskebesök inom mödrahälsovården, vilka analyserades med etnografisk analys.

Resultat: Utvecklingen av Sadima krävde en balans mellan evidensbaserade nationella riktlinjer, lokala kliniska rutiner, kulturell anpassning och tidsmässiga begränsningar inom mödrahälsovården. De arabisktalande kvinnorna uppfattade Sadima som en tillförlitlig och lättillgänglig informationskälla som ökade förståelsen och tryggheten samt förbättrade tillgången till vård. Barnmorskorna beskrev Sadima som ett stöd för kommunikationen, som minskade språkbarriärer och främjade en mer jämlik vård. Däremot, fungerade Sadima bäst som ett komplement till mellanmänsklig kommunikation och tolktjänster snarare än som en ersättning för dessa. Observationerna visade att kommunikationen inom mödrahälsovården förblev dynamisk och relationell och krävde dialog, förtydliganden och individuellt anpassat stöd. Implementeringen påverkades även av digital kompetens, organisatoriska förutsättningar och integreringen i kliniska rutiner.

Slutsats: Sadima har potential att stödja tillgänglig, kulturellt anpassad och jämlik kommunikation i flerspråkiga kontexter inom mödrahälsovården. Däremot, är meningsfull kommunikation beroende av mellanmänsklig interaktion, tillit och individuellt anpassat stöd. Digitala verktyg bör därför komplettera snarare än ersätta relationella vårdmöte. Sadima kan därmed bidra till att stärka förutsättningarna för en jämlik och kvinnocentrerad mödrahälsovård i flerspråkiga sammanhang.

Place, publisher, year, edition, pages
Växjö: Linnaeus University Press, 2026. , p. 103
Series
Linnaeus University Dissertations ; 626
Keywords [en]
Antenatal care, communication, dialog support tool, digital, migrant women.
Keywords [sv]
Mödrahälsovård, kommunikation, digitalt dialog stöd, digital, utrikesfödda kvinnor
National Category
Health Sciences
Research subject
Health and Caring Sciences, Health Informatics
Identifiers
URN: urn:nbn:se:lnu:diva-149104DOI: 10.15626/LUD.626.2026ISBN: 978-91-8082-482-8 (print)ISBN: 978-91-8082-483-5 (electronic)OAI: oai:DiVA.org:lnu-149104DiVA, id: diva2:2092803
Public defence
2026-09-25, Weber, Hus K, Växjö, 10:00 (Swedish)
Opponent
Supervisors
Funder
VinnovaThe Kamprad Family FoundationRegion KronobergAvailable from: 2026-08-18 Created: 2026-08-17 Last updated: 2026-08-18Bibliographically approved
List of papers
1. Application to promote communication between midwives and Arabic-speaking women at antenatal care: Challenges met by researchers when developing content
Open this publication in new window or tab >>Application to promote communication between midwives and Arabic-speaking women at antenatal care: Challenges met by researchers when developing content
2022 (English)In: European Journal of Midwifery, E-ISSN 2585-2906, Vol. 6, article id 68Article in journal (Refereed) Published
Abstract [en]

INTRODUCTION Providing good communication is at the core of recent international guidelines for improving women's outcomes at birth. Communication barriers are identified as major obstacles to providing effective and equal care among foreign-born women. There is a need for accurate communication tools in antenatal care. The aim of this study was to describe challenges met by researchers when developing culturally sensitive content in a Swedish-Arabic application for communication support at antenatal care in Sweden. METHODS A co-design methodology was used for the development of the application, entailing collaboration between users and researchers in five different phases: users' needs and preferences, development, field testing I, refinement, and field testing II. RESULTS Five challenges emerged: evidence-based information, time frame, realistic photographs, norm-critical perspective, and cultural issues. One challenge was to meet the needs of the users and combine it with information following evidence-based obstetric welfare guidelines. It was also challenging to produce short informational videos that could be adjusted for the duration of the visit with the midwife without omitting important information and to produce photographs which can become outdated. It was also a challenge to portray a less clinical environment and to maintain parents' integrity. It was also challenging to produce norm-critical content from the women's perspective. CONCLUSIONS When developing content of an application for antenatal care, converting content proposals into a finished product is challenging. Collaboration between a cross-disciplinary research team, midwives and target-language women is essential to ensure that the content is usable and reliable.

Place, publisher, year, edition, pages
European Publishing, 2022
Keywords
antenatal care, application, co-design, content, communication, immigrant woman
National Category
Nursing
Research subject
Health and Caring Sciences, Nursing
Identifiers
urn:nbn:se:lnu:diva-118367 (URN)10.18332/ejm/156451 (DOI)000895933300004 ()36514372 (PubMedID)2-s2.0-85143863116 (Scopus ID)
Available from: 2023-01-16 Created: 2023-01-16 Last updated: 2026-08-18Bibliographically approved
2. Arabic-speaking women's experiences of communication at antenatal care in Sweden using a tablet application: part of development and feasibility study
Open this publication in new window or tab >>Arabic-speaking women's experiences of communication at antenatal care in Sweden using a tablet application: part of development and feasibility study
2020 (English)In: Midwifery, ISSN 0266-6138, E-ISSN 1532-3099, Vol. 84, no May, p. 1-8, article id 102660Article in journal (Refereed) Published
Abstract [en]

Objectives: The purpose of this study was to explore Arabic-speaking women´s experiences of communication at antenatal care in Sweden when using a tablet application (app).

Design: The study is a part of a major research project, where a Swedish-Arabic app was developed to improve and facilitate communication between Arabic-speaking women and midwives. The first prototype was developed in 2017 and tested at six antenatal clinics in southeast of Sweden. Ten Arabic-speaking women were purposively recruited, and individual interviews were performed. Content analysis was used.

Findings: Four main categories emerged: "Adapting the content to the patient group", "language and communication", "user-friendly" and "improvement proposal". The women reported that the content was educational, reliable and understandable. The information gave the women a sense of security. It was time effective and allowed opportunity for dialogue. Depending on language skills, there were different opinions as to whether the App should be a complement to having an interpreter or used separately.

Key conclusion: Arabic-speaking women perceived the App as being a communication tool despite their language skills in Swedish. There is a need for digital support for communication in maternity care

Place, publisher, year, edition, pages
Elsevier, 2020
Keywords
Antenatal care, Application, Communication, Immigrant women, Information, Midwives
National Category
Public Health, Global Health and Social Medicine
Research subject
Health and Caring Sciences
Identifiers
urn:nbn:se:lnu:diva-93394 (URN)10.1016/J.MIDW.2020.102660 (DOI)000530020500002 ()32088377 (PubMedID)2-s2.0-85079668367 (Scopus ID)
Funder
VinnovaThe Kamprad Family Foundation
Available from: 2020-04-13 Created: 2020-04-13 Last updated: 2026-08-18Bibliographically approved
3. Midwives' perceptions of communication at antenatal care using a bilingual digital dialog support tool- a qualitative study
Open this publication in new window or tab >>Midwives' perceptions of communication at antenatal care using a bilingual digital dialog support tool- a qualitative study
2025 (English)In: BMC Pregnancy and Childbirth, E-ISSN 1471-2393, Vol. 25, no 1, article id 282Article in journal (Refereed) Published
Abstract [en]

BackgroundSweden has a large population of migrant women, which contributes to communication challenges and, consequently, suboptimal maternity care. Compared with native-born women, migrant women have an increased prevalence of adverse pregnancy outcomes. Miscommunication and language barriers are among the reasons for these results. Thus, language barriers can also lead to providing less information to migrant women. A digital Swedish-Arabic dialog support tool was developed and tested at antenatal care, to facilitate communication between midwives and Arabic-speaking women. This study aimed to describe midwives' perceptions of communication via Swedish-Arabic dialog support (Sadima) in antenatal care.MethodsA qualitative study was conducted with 14 midwives in antenatal care with experience communicating using a Swedish-Arabic dialog support tool. The data were collected via semi structured individual interviews and were analyzed via phenomenographic analysis.ResultsThe analysis resulted in three categories: (1) Dialog support - the skill of constructing bridges, comprised the main finding that dialog support facilitated communication by providing a multimodal way of communication including intercultural evidence-based content;(2) Dialog support - challengingly implementing adaptive efficiency, represented the implementation of dialog support to be time-consuming and, eventually, time-efficient when midwives gained digital skills; and (3) Women and their partners - the ability to be empowered, included the main finding of increased women's empowerment and control over their lives by being less dependent on interpreters.ConclusionsThe findings contribute to the understanding of communication via dialog support based on midwives' experiences. This study highlights that communication via dialog support facilitates communication between midwives and Arabic-speaking women and enhances midwives' working conditions. Within our increasingly heterogeneous societies, health care could provide support for communication via digital dialog support that is women-centered and culturally sensitive to avoid misunderstandings and delayed or incorrect treatment of migrant women.

Place, publisher, year, edition, pages
BioMed Central (BMC), 2025
Keywords
Antenatal care, Communication, Dialog support tool, Digital intervention, Migration
National Category
Nursing Gynaecology, Obstetrics and Reproductive Medicine
Research subject
Health and Caring Sciences, Caring Science
Identifiers
urn:nbn:se:lnu:diva-137423 (URN)10.1186/s12884-025-07368-8 (DOI)001444864800008 ()40082783 (PubMedID)2-s2.0-105000275916 (Scopus ID)
Available from: 2025-03-31 Created: 2025-03-31 Last updated: 2026-08-18Bibliographically approved

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123453 of 5
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