AIMS. The goal of this study was to develop and test a new multilingual web platform for supporting family carers of older people by means of on-line information resources and peer and professional support.

METHODS. A convenient sample of family carers was enrolled in three countries (Italy, Germany and Sweden) and could access services for 3 months. 94 family carers used the web platform. Data were collected through questionnaires and focus groups.

FINDINGS. Active users were generally satisfied with support (information, advice, counselling) provided by moderators (social workers or psychologists) and peers. Usability and appropriateness were confirmed, although some refinements were suggested and users with low digital skills often needed technical support.

CONCLUSIONS. The pilot study confirmed web-based support services can be a useful tool for family carers. Some challenges still exist for implementation in relation to digital skills required and users’ preferences on services at country level.