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Unpacking Emotion on Social Media Marketing in Global and Emerging Local Market Contexts with Evidence from Big Data
Sabanci University, Turkey.ORCID iD: 0000-0002-1388-1957
Linnaeus University, School of Business and Economics, Department of Marketing. (DISA;DISA-IDP)ORCID iD: 0000-0003-2248-0802
Sabanci University, Turkey.ORCID iD: 0000-0001-5435-6633
2022 (English)In: Presented at the AIRSI2022 Conference: Technologies 4.0 in Tourism, Services & Marketing, Zaragoza, Spain, July 11-13, 2022, Zaragoza, Spain, 2022Conference paper, Published paper (Refereed)
Abstract [en]

Global brands' localization efforts are often reflected in their social media marketing practices with varying acculturation degrees on the tone, emotion, and symbols used. The similarities and differences of parent brands and their local versions' uses of emotional content present an emerging field of research that can uncover the applicable lessons for better business. This research employs supervised and unsupervised machine learning methodologies to explore the emotional content of international automobile and technology brands' Twitter messages in global and emerging local market contexts. Along the same lines, an analysis of consumers' reflections presents cues on positive word of mouth by understanding the most prominent structural and textual features. We aim to answer two main research questions: (1) What are the apparent emotions in international automobile and technology brands' social media marketing in global and emerging local market contexts; and (2) How does the emotional content of an international brand's Twitter marketing campaign message affect the dispersion and positive word of mouth in social media in global and emerging local market contexts. We contribute to marketing, machine learning, social media marketing, and emotion literatures. Our findings are valuable for internationalizing and born-global firms to engage emotionally with their global and emerging market consumers in their social media marketing.

Place, publisher, year, edition, pages
Zaragoza, Spain, 2022.
Keywords [en]
consumer emotion, social media marketing, Twitter, brand post popularity, big data, global, local, emerging market
National Category
Business Administration
Research subject
Economy, Business administration
Identifiers
URN: urn:nbn:se:lnu:diva-115060OAI: oai:DiVA.org:lnu-115060DiVA, id: diva2:1679327
Conference
AIRSI2022 Conference: Technologies 4.0 in Tourism, Services & Marketing, Zaragoza, Spain, July 11-13, 2022
Available from: 2022-06-30 Created: 2022-06-30 Last updated: 2023-09-22Bibliographically approved

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Ozturkcan, Selcen

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CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf