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Corporate social responsibility and employer brand personality appeal: approaches for human resources challenges in the hospitality sector
Kharazmi Univ, Iran.
Kharazmi Univ, Iran.
Sultan Qaboos Univ, Oman.ORCID iD: 0000-0001-6666-1635
Linnaeus University, School of Business and Economics. Univ Canterbury, New Zealand;Univ Oulu, Finland;Lund University, Sweden;Taylors Univ, Malaysia;Kyung Hee Univ, South Korea.ORCID iD: 0000-0002-7734-4587
2024 (English)In: Journal of Hospitality Marketing & Management, ISSN 1936-8623, E-ISSN 1936-8631, Vol. 33, no 4, p. 443-469Article in journal (Refereed) Published
Abstract [en]

Employer branding in organizational human resources management is essential. Nevertheless, certain gaps persist within the realm of scientific research in this field, particularly in the exploration of novel concepts like employer brand personality appeal and its potential impact within the hospitality industry, which grapples with numerous human resources challenges. To fill this gap in knowledge, this paper introduces employer brand personality appeal as a concept within the hospitality employer brand context and measures its impact alongside corporate social responsibility on employee turnover intention and satisfaction in Iran's hospitality industry. Using a quantitative approach, a survey questionnaire was applied to investigate employees' perceptions. Respondents were 225 employees of four-and five-star hotels in Tehran. Results signify the impact of both corporate social responsibility and employer brand personality appeal on employees' behavioral consequences. Furthermore, findings support the influence of corporate social responsibility in promoting employer brand personality appeal. Therefore, this study expands hospitality employer brand literature by proposing a novel concept and exploring its potential for hospitality human resources deficiencies.

Place, publisher, year, edition, pages
Taylor & Francis Group, 2024. Vol. 33, no 4, p. 443-469
Keywords [en]
employer brand, employer brand personality appeal, corporate social responsibility, hospitality industry, Iran
National Category
Business Administration
Research subject
Tourism Studies
Identifiers
URN: urn:nbn:se:lnu:diva-125413DOI: 10.1080/19368623.2023.2258865ISI: 001074745000001Scopus ID: 2-s2.0-85173916328OAI: oai:DiVA.org:lnu-125413DiVA, id: diva2:1809092
Available from: 2023-11-02 Created: 2023-11-02 Last updated: 2025-02-12Bibliographically approved

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Hall, C. Michael

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CiteExportLink to record
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