Indonesia is a country consisting of thousands of islandssurrounded with straits and seas. Along with the increasing onlinebusinesses, the number of shipping expeditions is growing as well. Inorder to win the competition, many shipping expeditions offer variousconveniences and services. This research is testing the impact of serviceconveniences and service quality to customer satisfaction in shippingexpedition businesses in Surabaya. The data are collected byquestionnaires because this is a quantitative research. The questionnairesare distributed to 100 respondents who are selected from the consumersusing a non-probability sampling technique. Then, the data are processedusing a SmartPLS program to obtain the results that service conveniencedoes not bring any effect on customer satisfaction, but service conveniencehas a positive significant effect on service quality and service quality alsohas a positive significant effect on customer satisfaction