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Digitalization of Performance Management in Humanitarian Supply Chains: A systematic literature review for developing future research agenda
Linnaeus University, School of Business and Economics, Department of Management (MAN). (Logistics and Supply Chain Management)ORCID iD: 0000-0002-6402-3178
2023 (English)In: Presented at the 35th NOFOMA annual conference: Logistics During Global Crises, Helsinki, Finland, June 14-16, 2023., 2023Conference paper, Oral presentation with published abstract (Refereed)
Sustainable development
SDG 8: Promote sustained, inclusive and sustainable economic growth, full and productive employment and decent work for all, SDG 17: Strengthen the means of implementation and revitalize the global partnership for sustainable development
Abstract [en]

ABSTRACT

Purpose

The study aims to understand the state of the art in digitalization of performance management (PM) in humanitarian supply chains (HSCs) research and proposes a potential future research agenda.

Design/methodology/approach

The study used a systematic literature review method, Preferred Reporting Items for Systematic Reviews and Meta-Analysis (PRISMA) to collect studies on the digitalization of PM in HSCs research during the past ten years. As a result, there were 22 peer-reviewed  journals identified since 2012. Then, the collected studies were analyzed to fulfill the  purpose of the study.

Findings

The findings discuss the state of the art in the digitalization of PM. It identifies knowledge gaps, such as a lack of application of digitalization in PM research and its relevance across different disaster stages, research on categories of digitalization concepts to improve PM, common definitions of digitalization concepts in PM, and research on different digitalization concepts to improve PM concepts and their connections, and research on benefits and challenges. These gaps open the directions for the future research agenda.

Research limitations/implications

The study opens new directions for further research in the digitalization of PM. The study is based on qualitative methods, data collection from peer-reviewed journals and databases, and conducted by a single author. Further studies could combine with quantitative methods and collect other data (e.g., reports) from different databases, and collaborate with other authors.

Practical implications

The study can guide future research by addressing knowledge gaps and utilizing possible research topics and methodologies to implement digitalization in improving HSCs’ PM.

Original/value

Previous studies analyzed HSCs literature in digitalization and PM. On the other hand, this study analyzes HSCs literature in the digitalization of PM and contributes insights for research and practical implications.

Place, publisher, year, edition, pages
2023.
Keywords [en]
Digitalization, performance management, systematic literature review, future research agenda, humanitarian supply chain
National Category
Economics and Business Business Administration
Research subject
Economy; Economy, Business administration; Economy, Logistics
Identifiers
URN: urn:nbn:se:lnu:diva-128872OAI: oai:DiVA.org:lnu-128872DiVA, id: diva2:1851904
Conference
the 35th NOFOMA annual conference: Logistics During Global Crises, Helsinki, Finland, June 14-16, 2023.
Available from: 2024-04-16 Created: 2024-04-16 Last updated: 2026-04-16Bibliographically approved
In thesis
1. Enabling Lead-Time Effectiveness in Humanitarian Supply Chains: Integration through performance management and information systems
Open this publication in new window or tab >>Enabling Lead-Time Effectiveness in Humanitarian Supply Chains: Integration through performance management and information systems
2026 (English)Doctoral thesis, comprehensive summary (Other academic)
Abstract [en]

Humanitarian supply chains (HSCs) operate under severe time constraints and uncertainty, where delays in aid delivery can result in prolonged suffering and loss of life. This dissertation explores how lead-timeeffectiveness—a critical performance outcome—can be enabled in HSCsthrough integration between humanitarian organizations (HOs) and donors. Performance management and information systems are proposed as mechanisms supporting this integration during disaster preparedness. This dissertation employs a mixed-methods approach, combining systematic literature reviews, multiple-case studies, and survey-based empirical analysis. Five appended papers collectively address four researchquestions by (1) conceptualizing lead-time effectiveness holistically, (2)explaining integration challenges and mechanisms through agency theory,(3) adapting and applying performance management for integration, and (4)examining how information systems influence integration in performancemanagement. Key findings reveal a holistic conceptualization of lead‑time effectiveness as lead‑times across humanitarian supply chain actors, resources, and activities planned in the disaster preparedness stage and enabled in the disaster response stage, contributing to timeliness, reliability, accuracy, and beneficiary satisfaction. This dissertation also develops a dictionary of performance metrics for lead-time effectiveness, so HOs and donors can define and measure them. The application of these metrics depends on HOdonorintegration.Integration remains challenging due to agency assumptions, including self-interest, bounded rationality, and goal conflicts. Agency theory explains these challenges and provides a basis for identifying mechanisms to address them. One mechanism is performance management, which supports integration through five activities: selecting performance variables, defining metrics, setting targets, measuring, and analyzing/acting. An adaptedperformance management framework for HSCs is proposed, emphasizingdisaster preparedness and providing recommendations. Another mechanism is information systems, which support integration in performance management: characteristics (e.g., standardization) and capabilities (e.g., adaptability) significantly influence information for joint activities, whereas information flow remains constrained by, e.g., access restrictions and resource limitations. Suggestions include shared data formats, joint reporting templates, and staff training. Together, these contributions develop an updated conceptual framework and a pathway showing how performance management and information systems support integration and enable lead-time effectiveness in humanitarian supply chains, offering theoretical and practical implications to strengthen disaster preparedness for a better response.

Place, publisher, year, edition, pages
Växjö: Linnaeus University Press, 2026. p. 161
Series
Linnaeus University Dissertations ; 614
Keywords
Humanitarian supply chains, lead-time effectiveness, integration, performance management, information systems, disaster preparedness, agency theory
National Category
Social Sciences Economics and Business Business Administration
Research subject
Economy, Business administration; Economy, Logistics; Social Sciences
Identifiers
urn:nbn:se:lnu:diva-145964 (URN)10.15626/LUD.614.2026 (DOI)9789180824422 (ISBN)9789180824439 (ISBN)
Public defence
2026-05-08, Sal Weber, Campus Växjö Universitetsplatsen 1, 352 52, Växjö, 09:00 (English)
Opponent
Supervisors
Available from: 2026-04-17 Created: 2026-04-16 Last updated: 2026-04-17Bibliographically approved

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Jayadi, Ester Lisnati

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Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
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  • nn-NB
  • sv-SE
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Output format
  • html
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  • asciidoc
  • rtf