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Operationalizing information systems of humanitarian supply chain performance management
Linnaeus University, School of Business and Economics, Department of Management (MAN). (Logistics and Supply Chain Management)ORCID iD: 0000-0002-6402-3178
Linnaeus University, School of Business and Economics, Department of Management (MAN). (Logistics and Supply Chain Management)ORCID iD: 0000-0003-4255-1516
2024 (English)In: Presented at the 36th NOFOMA annual conference: Logistics and supply chain management in a risky and uncertain world, Stockholm, Sweden, June 13-14, 2024., Stockholm, Sweden, 2024, p. 503-524Conference paper, Published paper (Refereed)
Sustainable development
SDG 17: Strengthen the means of implementation and revitalize the global partnership for sustainable development, SDG 8: Promote sustained, inclusive and sustainable economic growth, full and productive employment and decent work for all, SDG 9: Build resilient infrastructure, promote inclusive and sustainable industrialization, and foster innovation
Abstract [en]

ABSTRACT

Purpose

The study aims to operationalize the information systems in the humanitarian supply chain performance management between humanitarian organizations and donors in the preparedness stage, which can be used for empirical studies.

Design/methodology/approach

The study used a systematic literature review using the Preferred Reporting Items for Systematic Reviews and Meta-Analysis (PRISMA) to gather and analyze 17 peer-reviewed publications. Then, analyses were used to develop an operationalization.

Findings

Most publications focused on operationalization in one area, e.g., information systems, performance management, or preparedness stage. Only seven publications provided survey/interview instruments/guidelines, operationalized into questions/variables for future empirical studies covering three areas: description, initial understanding, and analysis.

Research limitation/implications

The operationalization can be pretested for question appropriateness and used to collect data from humanitarian organizations and donors, highlighting the relationship between information systems and performance management in the preparedness stage.

Social implications

The study lays the foundation for its contribution to the social community in conducting empirical studies (e.g., surveys) by initially operationalizing information systems in the humanitarian supply chain performance management, potentially improving lead-time effectiveness and cost-efficiency.

Original/value

Previous studies did not provide operationalizing information systems for humanitarian supply chain performance management in the preparedness stage for empirical studies.

Keywords: humanitarian supply chain, operationalization, survey, information systems, performance management activities, preparedness

Place, publisher, year, edition, pages
Stockholm, Sweden, 2024. p. 503-524
Keywords [en]
humanitarian supply chain, operationalization, survey, information systems, performance management activities, preparedness
National Category
Business Administration Transport Systems and Logistics
Research subject
Economy, Business administration; Economy, Logistics
Identifiers
URN: urn:nbn:se:lnu:diva-130753OAI: oai:DiVA.org:lnu-130753DiVA, id: diva2:1873358
Conference
NOFOMA (The Nordic Logistics Research Network)
Available from: 2024-06-19 Created: 2024-06-19 Last updated: 2026-04-16Bibliographically approved
In thesis
1. Enabling Lead-Time Effectiveness in Humanitarian Supply Chains: Integration through performance management and information systems
Open this publication in new window or tab >>Enabling Lead-Time Effectiveness in Humanitarian Supply Chains: Integration through performance management and information systems
2026 (English)Doctoral thesis, comprehensive summary (Other academic)
Abstract [en]

Humanitarian supply chains (HSCs) operate under severe time constraints and uncertainty, where delays in aid delivery can result in prolonged suffering and loss of life. This dissertation explores how lead-timeeffectiveness—a critical performance outcome—can be enabled in HSCsthrough integration between humanitarian organizations (HOs) and donors. Performance management and information systems are proposed as mechanisms supporting this integration during disaster preparedness. This dissertation employs a mixed-methods approach, combining systematic literature reviews, multiple-case studies, and survey-based empirical analysis. Five appended papers collectively address four researchquestions by (1) conceptualizing lead-time effectiveness holistically, (2)explaining integration challenges and mechanisms through agency theory,(3) adapting and applying performance management for integration, and (4)examining how information systems influence integration in performancemanagement. Key findings reveal a holistic conceptualization of lead‑time effectiveness as lead‑times across humanitarian supply chain actors, resources, and activities planned in the disaster preparedness stage and enabled in the disaster response stage, contributing to timeliness, reliability, accuracy, and beneficiary satisfaction. This dissertation also develops a dictionary of performance metrics for lead-time effectiveness, so HOs and donors can define and measure them. The application of these metrics depends on HOdonorintegration.Integration remains challenging due to agency assumptions, including self-interest, bounded rationality, and goal conflicts. Agency theory explains these challenges and provides a basis for identifying mechanisms to address them. One mechanism is performance management, which supports integration through five activities: selecting performance variables, defining metrics, setting targets, measuring, and analyzing/acting. An adaptedperformance management framework for HSCs is proposed, emphasizingdisaster preparedness and providing recommendations. Another mechanism is information systems, which support integration in performance management: characteristics (e.g., standardization) and capabilities (e.g., adaptability) significantly influence information for joint activities, whereas information flow remains constrained by, e.g., access restrictions and resource limitations. Suggestions include shared data formats, joint reporting templates, and staff training. Together, these contributions develop an updated conceptual framework and a pathway showing how performance management and information systems support integration and enable lead-time effectiveness in humanitarian supply chains, offering theoretical and practical implications to strengthen disaster preparedness for a better response.

Place, publisher, year, edition, pages
Växjö: Linnaeus University Press, 2026. p. 161
Series
Linnaeus University Dissertations ; 614
Keywords
Humanitarian supply chains, lead-time effectiveness, integration, performance management, information systems, disaster preparedness, agency theory
National Category
Social Sciences Economics and Business Business Administration
Research subject
Economy, Business administration; Economy, Logistics; Social Sciences
Identifiers
urn:nbn:se:lnu:diva-145964 (URN)10.15626/LUD.614.2026 (DOI)9789180824422 (ISBN)9789180824439 (ISBN)
Public defence
2026-05-08, Sal Weber, Campus Växjö Universitetsplatsen 1, 352 52, Växjö, 09:00 (English)
Opponent
Supervisors
Available from: 2026-04-17 Created: 2026-04-16 Last updated: 2026-04-17Bibliographically approved

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https://blogs.aalto.fi/nofoma2023/

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Jayadi, Ester LisnatiForslund, Helena

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Citation style
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