ACTION (Assisting Carers using Telematics Interventions to meet Older

people’s Needs) is an innovative example of an Information and Communication

Technology (ICT) based support service that is currently running in Sweden to help

empower older people with chronic conditions and their family carers in their daily

lives. The service is outlined and the main evaluation findings are presented. Sirpa

explains how ACTION has been of direct benefit in her caring situation. The main

lessons learned over a fourteen year period of implementing ACTION in Sweden are

highlighted, concluding with the main challenges facing researchers, policy makers

and decision makers in the immediate future.