International Standards Organisation (ISO) series sets out the methods that can be implemented in an organization to assure that the customers’ requirements are fully met. Moreover, the organization’s requirements will be met both internally and externally and at an optimum cost.  This is the result of efficient organization of the resources available, including material, people and technology.  The most important standard in the ISO Series is obviously ISO 9000.  Over the past fourteen ICIT’s the focuses were on ISO 9000.  However, with the advancement of mankind, there is a pressing need for other equally important standards for organizations to develop and compete.

Because of the significance of the ISO Series of standards, and its close relationship to TQM, the Ufirst objective of this proceedings is to consider the impact of ISO implementation on TQM.  

 TQM and TRM provide the overall concept that fosters continuous improvement in an organization.  They stress a systematic, integrated, consistent, organization-wide perspective involving everyone and everything.  It focuses primarily on total satisfaction for both the internal and external customers within a management environment that seeks continuous improvement of all systems and processes.  TQM has been considered by many organizations as the way to survive and succeed.  The Usecond objective of this proceedigns  is therefore to provide a forum for the identification of the contemporary development in the theories and practices of TQM´and TRM.

 In view of the importance of Cooperation & Competition as developed by Prof. Mosad Zineldin (2000), the third objective of this porceddings is to research on the Cooperation & Competition approach to healthcare quality/safety and patient satisfaction as well as medical tourism.