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The Scent of a Successful Venue: (In) Congruent Scent and Consumer Attitude towards a Café
Linnaeus University, School of Business and Economics, Department of Marketing.
2015 (English)In: International Journal of Business and Social Science, ISSN 2219-1933, E-ISSN 2219-6021, Vol. 6, no 5, p. 232-243Article in journal (Refereed) Published
Abstract [en]

The purpose of this study is to test the effect of (in) congruent added scents on consumer attitude towards a café facility. It is proposed that adding a congruent scent in a café has a positive effect on consumers’ attitudes towards the café and that adding an incongruent scent has a negative effect on consumers’ attitudes towards the café. The hypotheses were tested through t-test for independent sampleson 209respondents. The results show that adding an (in)congruent scent in a cafédoes not have a statistically significant impact on attitudes towards the café – with the exception of a statistically significant positive effect of congruent scent on attitudes among women towards the café. Managers may want to consider deploying congruent scent specifically with women in mind.

Place, publisher, year, edition, pages
Center for Promoting Ideas , 2015. Vol. 6, no 5, p. 232-243
Keywords [en]
Incongruent scent, Congruent scent, Attitude, Sensory marketing, Café, Gender
National Category
Business Administration
Research subject
Economy, Business administration
Identifiers
URN: urn:nbn:se:lnu:diva-46314OAI: oai:DiVA.org:lnu-46314DiVA, id: diva2:853755
Available from: 2015-09-15 Created: 2015-09-15 Last updated: 2017-12-04Bibliographically approved

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Amsteus, Martin

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