Background: Eurocarers is an European non-profit association representing informal carers. It was officially established in 2006 and includes user organisations, research institutions and individual members addressing and working on the issue of informal care. Eurocarers participates in the work package 3 (WP3) of the INNOVAGE project, aiming to develop and disseminate a multilingual web platform for informal carers in 27 Member States of the European Union (EU).

Methods: A wide networking activity was carried out in 2013-2014 for identifying and involving at least one user organisation in each country of the EU-27, which could take over responsibility of single national versions of the platform. 29 carers organisations were involved in implementation, as well as in developing country-based contents for the information resources area.

Results: Information resource area will be implemented in the EU-27 in all official languages and updated progressively by organisations. Each organisation will implement a set of interactive services, depending on country peculiarities and available resources. A further dissemination phase will follow, based on a multilayered approach: one EU event will take place in 2015, followed by national events and other local activities.

Conclusions: A fundamental role in the development and dissemination of web-based support services for carers is played by the activation of a strong and comprehensive network of organisations. Characteristics of the internet have the potential to strengthen collaboration between stakeholders and converge efforts for improving level of support services in countries with less cultural, social and policy recognition of carers’ role in the society.